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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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351 results found

  1. The ability to request notifications upon sales. Specifically if an online giftcard is ordered or an employee makes a giftcard sale. Could potentially be expanded to allow merchants to pick which items they would like notifications of sales on.

    1 vote

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  2. When our customers payment fails there should be a retry button beside it so that if the customer says to retry the card we can simply click it. First Data when they were around made it so easy to retry a failed or declined payment. Please add this clickable button to rerun a customers card!

    1 vote

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  3. Clover must create a permission where only Managers and Admin's can remove taxes from orders. This will reduce employees from making Tax decisions.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  4. Clover Flex Pockets have tip consolidation, meaning tips are requested prior to the payment type being requested. There is no way to turn this off. The merchant does not always want to use this feature.

    1 vote

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  5. 4/11/2026 I used my Clover stand alone station to process an event deposit. It would not go through. Any payment should be able to be processed at any type of device that we currently use. For the first two years of using Clover POS, event payments could be processed on the stand alone stations. As of today. 4/11/2026 they cannot. PLEASE return payments backs to stations.

    1 vote

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  6. When only alcohol is purchased from a bar or restaurant there is no tax added but when they order alcohol and food the alcohol gets taxed also

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  7. When a recurring payment fails, only the client is notified and they would need to take action to correct. We are a service company with some recurring payments and would like to be notified when one of those payments fail, so we can decide whether to call the client or suspend service.

    2 votes

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  8. Enhancement Request: Invoice Draft Functionality

    Summary:

    Add the ability to save invoices as drafts.

    Description:

    Currently, invoices must be completed in a single session. It would be beneficial to have the option to save an incomplete invoice as a draft and return to it later.

    Problem:

    When creating invoices, there are situations where all required details (line items, customer information, pricing, or approvals) are not available at the time of creation. Without a draft option, users must either abandon the invoice or recreate it from scratch later, which is time-consuming and increases the risk of errors.

    Proposed Solution:

    Introduce a…

    2 votes

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  9. Once the register is unlocked, the home page should display ONLY the APPs downloaded. Remove the right side information that displays (MID,TOTAL SALES INFORMATION).

    1 vote

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  10. Starter plan should really have some kind of basic inventory or item inclusion. i lose so many deals because other pos systems have free ability to add an item with a basic price.

    1 vote

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  11. Currently when there is a partially paid order on accounts that only have the dashboard or clover go to process payments, they have no way to complete it. This causes the order to show in the open orders tab on the clover go with no way to remove it. There is no option to take the rest of the payment on Clover go or the Dashboard.

    3 votes

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    0 comments  ·  Discounts  ·  Admin →
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  12. When a transaction didn't succeed or fail it just gives some "check your email in ten minutes or contact us" but the page doesn't say how to contact clover. The page should clearly say how to contact people who can help.

    1 vote

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  13. Clover appears to not have a way to track a "server bank" where servers are holding their cash the entire shift. The "shifts" app has been sunset. Does Clover plan to have a way to track this or is the best solution for a merchant to Pay for the Homebase tip module? Server Bank is critical for many restaurants

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  14. The Clover Virtual Terminal (VT), and Payment Links, do not allow for 2 taxes - for example GST and QST in Quebec - to be selected. This is a headache for merchants who wish to have correct reporting regarding both federal and provincial taxes in Canada, and particularly frustrating since our POS does allow for two taxes. Here's a summary:

    The Virtual Terminal – whether for manual entry, invoice, or otherwise – only allows for 1 tax type to be added, not 2. The workaround is to create a single tax type and call it TPS & TVQ and add…

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  15. option to pick what type of sale we are running. So, it can have an option for a tip or not an option for a tip.

    We would like the tip option to show when collecting payment for services rendered by the esthetician IE: Facials, but not to show for collecting payments for the doctor. IE: copays or deductibles.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  16. I would like to see the ability to retrieve an email address of someone who donates to us. It is great way to build my supporter database.

    1 vote

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  17. We need to be able to refund specific amounts and/or just the tip on specific transactions. There have been several occurrences when, despite their best efforts, my employees have input too large of a tip amount. Example: a customer left a $4.00 tip, but they accidentally put $44.00. It was a total accident, but it went unnoticed until the next day after the credit sales had been closed out. Then, we could only refund the entire transaction or specific items. If we were able to refund just the tip or even the specific amount of $40.00 our problem could have…

    1 vote

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  18. Others systems are charging 1.99% for charity for registered 501c3s. This is almost impossible to compete with. If it is possible to create some sort of a program to compete with this, it would be excellent.

    1 vote

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  19. Merchant needs to show two different taxes. Works well, except on Register is shows the total, not broken down by type.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  20. We should be able to send invoices and payment requests via a payment link to anyone via text/sms.
    The only way to achieve this now is to email the invoice, which is not convenient.

    Any plans to add this text feature soon?

    Thank you!

    4 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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