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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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141 results found

  1. refund

    Debit Refunds should be able to return back to card not cash. Due to inability to refund back to card on debit transactions merchants have to resort to manual refunds and Clover Station Duo doesn't have ability to manual enter card info.

    3 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  2. The virtual terminal

    The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.

    7 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  3. Linking with Wix Ecommerce Store pages

    Linking Clover Secure Payments as a permanent choice for Wix Stores Payment Providers. So, we do not have to use all the high priced regulars in the marketplace.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Flat tipping "above" a specific threshold

    For the Smart Tipping feature, flat tipping "below" a specific threshold is available in "Tip Suggestions". It would be nice to add flat tipping "above" a specific threshold as well. Some customers spend $200 to $300 and leave a $5 tip. The merchant can post a minimum tip amount on transactions over a specific dollar amount on the menu so the customer is aware. This would be a great feature to protect the waiters and waitresses.

    1 vote
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  5. pre authorization email or link to customers so we don't hear their card information

    pre authorization needs a way to send a link to the customer so we do not have to have them speak their number over the phone. it's safer for the customer to not broadcast that information. it does it on invoice (with VERY little info) But then it's a final charged fees transaction and is not in the pre authorization phase. customers may not feel safe telling someone their card over the phone. and as a vendor i don't really want to hear, write down or have their full card information in my knowledge base for safety risk and identity…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Update Recurring payments

    I hate that with Clover you can not update the recurring payments the day before the payment will be taken because it sends an invoice two days before the payment is due. It is not user friendly. I can not believe that there is not a way to print a report of failed recurring payments. I would take Payezz back in a second.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  7. Add TeleCheck Decline Reason Code

    For clients using TeleCheck ICA on Clover, we need to provide a decline code for failed transactions. My client McCoy's used Payeezy for TeleCheck, and they were able to see the decline codes in Payeezy. Since they converted to Clover Gateway, they can no longer view these decline codes in the Dashboard. This is a critical loss of function they really need to manage their customer service experience.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  8. Screening Online Orders

    Will there eventually be a way to pre approve an online order (Accept/Decline)?

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Can you charge the reoccurring early mornings and not sporadic at multiple times during the day

    Former First Data user here. Can you charge the reoccurring early mornings and not sporadic at multiple times during the day? Would love for it to happen around 2-4am that way its already done when the business opens. Currently they start at 8-9am and end 9pm

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  10. When taking new payment for customer with new card the 'save card to customer' does not replace old card

    Make the 'save card to customer' actually work and replace old card on file

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. customer can remove their card info from the profile, thus cancelling recurring transaction function = BAD IDEA

    the recurring payment feature would be great except that the customer receipt gives them the option of removing their card information from their customer profile, thereby cancelling the whole process and making this a non-option for our equipment rental transactions.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  12. ability to clear overdue invoices

    For Recurring billing can it be added to have the ability to clear overdue invoices

    1 vote
    Planned  ·  0 comments  ·  Admin →
    How important is this to you?

  13. Transaction number

    Merchant would like transaction number to start at 00001 instead of 0000 or have option to set what number the transaction number starts with.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. issues with browser widgets, chrome, and accepting payments

    Currently, using any browser other than Google Chrome to make a payment is intermittent (suddenly, this past week since the down time of last week 02/20/24) when clients make payments through the widget on my website that was developed via your site. This is an issue for those with Macs and others who for reasons of their own work, use other browsers. only 3 out of 20 times today was I able to go in and have the payment processed via firefox, for example. why not have your widget open in google chrome and close when done. Not everyone uses…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. URGENT! Add the ability to "adjust" tips after cash transactions!

    It is extremely urgent that when we have a cash sale there is the ability to add tips. System is set to have CC users tip on the screen, but when customers pay with cash there is no way to go back and add the tips so the accounting is correct.

    I run a high end salon which sells human hair toppers. Our average ticket is $1,000 and people tip on this! Our stylist cuts and styles the topper before the client walks out the door. When a client pays with a credit card, they have the option to tip…

    1 vote
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  16. Add contactless capability to the Solo!!

    Add Contactless capability to the Solo

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Customer Tagging

    Recurring Payments should allow for customer tagging with a user defined identifier that would display both on the invoice ledger and transaction ledger. In addition it should be a sortable column. Also the Customer Name should also be a sortable column.

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  18. Clover Go Tap to Pay

    Allow Tap to Pay option in Clover Go to be enabled by the employees and not just the account owner. Clover account owners may not always use an iPhone and to restrict enabling this option to just the owner can restrict employees from using the Tap to Pay feature.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Invest in the customer rep agents

    As a business owner transitioning from Payeezy to Clover, I would like to say that the Clover customer service is non existant.
    I would propose investing in the people handling the customers. All my encounters with the agents were terrible, they have no knowledge of the products or/and how the system works.
    We take recurring payments, and nobody could explain how the system works or why it does not do what their own instructions advise you to do.
    There was no training nor welcoming instructions on how this platform performs. So far, it is net inferior to what Payeezy used…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Recurring Payments

    We need our manager to be able to access and edit the recurring payments.

    Could you please setup a separate permission for us to add it?

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?
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