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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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141 results found

  1. Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"

    Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
    Currently you can only change the header and footer info.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. QR Codes with specified numbers

    It would be helpful when creating a QR code or Payment link if the customer can choose the number of items they are purchasing. For example, a non profit is selling tickets for thier Gala. The customer can purchase more than one ticket however there is no way today that they can select the number of tickets being purchased. Is that something that we can add?

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  3. Clover should give an option to change the long receipt barcode into fewer numbers.

    Clover should give an option to change the long receipt barcode into fewer numbers. I have to note down the transaction ID or barcode for review purposes later on. Printing out is impossible. It is much better to key a few numbers then I can pull the previous transaction again whenever I need quickly.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. PARTIAL REFUNDS !?!?!!? Still nothing after 2 years!?!?

    How is it that people have been asking for manual/partial refunds yet your company has yet to fix this simple issue that is avaible in other similar ECommerce products. I will be removing my accounts with you all this off-season if this is not added. As much as you are a nice product there are too many options in this market to pick from that are far less cumbersome to deal with when it comes to this COMMON/CONSTANT issue!

    5 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  5. tax payment link

    On the dashboard, in account and setup, under Payment links, it isn't possible for a merchant to add taxes to a payment link, button, or QR code payment. A merchant with the Essential plan, integrated to Quickbooks, cannot sync taxes to quickbooks with payment links. Also, there is no detail about what the customer in buying under payment link. The ''Basic information name'' doesn't show anywhere in the payment link.

    1 vote
    Planned  ·  0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

  6. DON'T allow system to approve a payment for a debit card transaction that does NOT have enough funds to COVER the COMPLETE amount of the sa

    DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...

    NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL

    AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
    I have a busy gas station that ran a transaction for $81.12

    The clerk ran the card and the customer left
    The Bookkeeper discovered a discrepancy that they were SHORT $79.42

    Was discovered the system approved…

    11 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Opt Out of Arbitration Filing When Disputing Chargebacks

    The Clover Disputes page should offer merchants the ability to not pursue an arbitration filing in the event their chargeback dispute is rejected. Fiserv's existing Dispute Manager tool offers this, but Clover does not. Losing arbitration comes with fees of up to $500, and it is unfair to force every dispute to carry that risk when the means to avoid this risk already exist.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Add ability at check out to change sales tax rate on just this order, just this customer.

    Need to be able to change the sales tax rate at check out for just the current customer, current order. Sales tax rate is set at default of 7% for our city, so the majority of customers are taxed at that rate. When we plant or deliver to rural areas, some customers insist on being charged the 5.5% rural sales tax rate. Our drop own dots currently have and option to Remove taxes completely, but not change the rate. It would be ideal if while at the Register, Current Order, go to the 3 drop down dots and CHANGE the…

    2 votes
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

  9. tax on gratuity

    The state of Tennessee is now charging taxes on mandatory gratuities or service charges. Most POS systems have updated to allow the users to add taxes to those fees (typically 18% or 20% gratuity) to pass the burden to the consumer. Clover has not added this option which is causing businesses using it to pay an additional tax amount each month. You will start to lose customers by not adding the option, I am sure.

    9 votes
    1 comment  ·  Taxes  ·  Admin →
    How important is this to you?

  10. get rid of thanks for visiting screen

    Get rid of the Thanks for Visiting Screen, after a transaction is approved. Or at least make it customizable or optional.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. processors receipts

    There is a new update that autoprints when a transaction is declined. In the past in our busy environment we would leave the client with the processor to pay while helping other customers (high volume bar) and we could see that the transaction went thru from across the bar and acknowledge payment. It now prints even when the transaction is declined. Has caused us much grief and lost payments. It should be an option to turn this off especially because it was not a feature before.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Edit the length of a transaction timeout

    There should be an option to change the length of time for a transaction to timeout. Hoping this is already in the works.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. tip online order

    Being able to remove the tip options in online orders.

    4 votes
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  14. Card reader timeout is fixed, need to be flexiable

    Allow me to customize card reader time out, current timeout period is too short for me.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Partial Refunds on Payment links and HCO

    partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:

    1. Virtual Terminal or Physical Clover Terminal Transactions:

    o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.

    o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.

    1. Payment Links or HCO (Hosted Checkout) Transactions:

    o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.

    o…

    5 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  16. Payment Options on Clover Kiosk

    Merchant would like to be able for customers to add discounts to their orders or promos from the Clover Kiosk Device. The merchant wanted to run discount for their soft open of new business and provide 20% discount to customer orders he can do it from the pos device but there's no option from the kiosk nor can they add promos.

    3 votes
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?
    Started  ·  Anonymous responded

    Hi, we are working on supporting discounts on the Kiosk through the happy hour app, which would unlock this use case. Thank you for your feedback!


    Product at Clover

  17. Update expiration date for recurring payments

    Customers that already setup for recurring payments sometimes have an update on their credit card with a new expiration date only. There seems to be no way to apply the update without replacing the card. This requires to call the customer and acquire all of the card information. This is more time consuming that necessary for the customer and myself. This feature was available for Payeezy Gateway. Please consider making this available on Clover Virtual Terminal.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  18. Allow taxes to be auto-calculated on the Payments Service Plan without requiring an upgrade to Essentials

    Currently, if merchants wish to have sales tax calculated automatically, they must upgrade to the Essentials plan even though many do not use any inventory. Several merchants are being upgraded from a Legacy plan that would offer this ability and they do not want the additional features of Inventory, even basic Inventory, so are asking to allow Taxes to be added to Payments plan, or else maybe create an in between service plan that just adds taxes without inventory.

    1 vote
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

  19. Recurring Payment Failure

    Occasionally a customers recurring payment will fail for various reasons, ISF, expired card, etc.
    I originally set up Clover to automatically email receipts when payments were processed.
    I have had an issue with Clover sending receipts that make it appear as though a payment was processed successfully when it actually failed to process. This is an issue, a BIG ISSUE.
    I haven't been able to turn off AUTOMATIC RECEIPTS, except to change each customer, individually.
    CLOVER IS SO MUCH MORE DIFFICULT THAN PAYEEZY. I'm not sure that CLOVER is a good option for our business.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  20. USB pay display APP

    I use USB Pay display and it needs an option to disable manual entry of card numbers. Had a customer scam where they pretended to swipe but entered some other card manually and had a big chargeback dispute.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
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