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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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141 results found

  1. Offline Payment printed on the Receipt

    Hello,

    I would like to confirm whether it is possible to display an indication for "Offline Payment" on merchant receipts when transactions are processed without a network connection on the Clover device. Currently, there is no specific indication when an offline payment is made, which may cause confusion for merchants.

    Could you please verify if this can be implemented so that receipts clearly state "Offline Payment" in such cases? Your confirmation on this matter would be greatly appreciated.

    Thank you.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. VARIABLE DISCOUNT

    Hello,
    We need to be able to apply either
    1. A variable discount to orders, or
    2. A percentage that is not a whole number. Can you please help us to make Clover a better fit for Retail?

    1 vote
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  3. Sales Tax on Exchanges

    When a customer is exchanging an item of the same price, there should be a way to disable Sales Tax so that it is not re-added to the order. The customer already paid the sales tax when the original purchase was made. If tax is added to the exchange then the customer is paying same sales tax TWICE.

    1 vote
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. The ability to STOP or Remove (PENDING STATUS) in recurring Payments

    If I have a client that has a payment due in 5 days, but they wish to pay today but their payment is on (pending status). I can't remove them from a pending status. I can remove the payment plan and delete it, and that payment will still be pending. I would have to charge them, leave the payment that's pending, only to return it. I need flexibility for my clients. Another client that had an extra recurring payment as error and because they were in (Pending Status) I could not stop the payment. I called Clover, and I was…

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  5. Ability to categorize payment links

    I think the ability to assign a category to a payment link is crucial. Our high school wants the ability to use payment links for fundraising but currently payment links all show up as "uncategorized". This would prevent us from holding concurrent fundraisers because we would not be able to easily determine who the funds belong to as they would all show as 'uncategorized'.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  6. payment reminder emails

    Hello, I have a client who would prefer to not have upcoming reminder emails sent to them. They only want an email sent when the card has been charged. There is not a way to turn this off in your system. It would be nice to have that option for my client.

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  7. Only one discount per ticket/item

    Only allow one discount per ticket or item

    1 vote
    Deferred  ·  0 comments  ·  Discounts  ·  Admin →
    How important is this to you?

  8. Make items discountable or not discountable

    Choose items that can be discounted or not discounted.

    1 vote
    Deferred  ·  0 comments  ·  Discounts  ·  Admin →
    How important is this to you?

  9. AVS

    Clover Online Ordering - need to be able to capture cardholder address so AVS can be performed.

    1 vote
    Deferred  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. payment link notification

    I need the business name and any notes/comments from the client added to the notification

    1 vote
    Not at this time  ·  0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  11. round amound when paying with cash

    For cash payments, we have found that prices are not rounded.

    For example, a purchase of $1.27 rounded up to $1.30 or

    When refunding, instead of $3.02, round up to $3 or instead of $2.78, round up to $2.80.

    This worked very well on our old cash register system.

    1 vote
    Not at this time  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Email Entry

    Currently, the staff can find me as a user/contact and then place my order in order to auto-fill my email address when i make payment.

    The problem is, the all the staff don't know me so i have to type my email all the time which is frustrating. Why not remember my details based on card details like other stores.

    1 vote
    Deferred  ·  0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  13. Refund items from transactions & fees attached

    On the Clover Dashboard, you are able to go to a transaction and refund a specific item from that receipt, but there is not option to refund the taxes/fees or not. On the device itself, however, I cannot select a specific item within a receipt to refund, but when I manually type in the amount to refund, I AM given the option to refund taxes/fees or not.

    We should be able to do identical processes with this on the device AND the dashboard. We want to track the specific items refunded, but we cannot do that without paying the credit…

    1 vote
    Under Review  ·  0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  14. Remove sales tax for cash only transactions

    Create an option to remove sales tax for cash only transactions without having to manually remove sales tax.

    1 vote
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

  15. Apply manual entries to invoices.

    I have elderly customers who don't know how to make payments with their phones so I do so manually. I should be able to apply the payment to their invoices. How does your website not have this feature? It seems like basic accounting should be included so I can track all my transactions and separate them by category and type.

    1 vote
    Under Review  ·  0 comments  ·  Admin →
    How important is this to you?

  16. Recurring Billing ability to set transaction time

    When a merchant sets up recurring payments, they can set the start date but not the start time. If they want the transaction to be billed at a specific time, is that possible? Or is the billing time random? Or is the time based on the time the recurring payment was set up? Can a start time field be added after the start date?

    1 vote
    Planned  ·  0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  17. Tax 2 assessed ontop of Tax 1

    Many locations have unique tax requirements that require a Tax Rate to be assessed and then a second Tax Rate to be assessed on that total.

    For example - Restaurant tax then sales tax. Example: 12.00 drink X 2.5% = .30, then 12.30 x 7% = .86, total bill is 13.16

    1 vote
    Under Review  ·  0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

  18. Tips on screen or print out on paper

    We provide beauty services. The tips set up is On Printed Receipt. Sometime customer tell to add the tip but there is no way to add the tip until the transaction is printed out. Situation like this, I like to see the sales amount, tip amount, and total printed on the receipt. When I change the tips set up to On Screen, then if customer don't tell then there is no tip line on the receipt and as a result customer can't write any tip and that make a loss to our business. Can Clove do something about this?

    1 vote
    Under Review  ·  0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  19. Allow a category for recurring payments

    It would be helpful to assign a recurring payment to a specific item. It would make inventory much easier to know where the recurring payment is for.

    1 vote
    Planned  ·  0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  20. Feedback for Limiting Employees on Payments Plan

    On the Feb 2025 roadmap call, Clover hinted that the number of employees on the Payments plan would be limited sometime during the second half of 2025 because that's what the competition does. PLEASE thoughtfully consider how this is executed as ISOs and Agents typically have employee sign-ins to merchants as Admins in order to provide a high level of support. A SuperUser view or permission for certain emails to be added outside of the employee "count" would be a solution.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

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