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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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255 results found

  1. Banks are notifying use they will no longer be carrying pennies. We need to have the POS round the total to the nearest nickel for cash transactions.

    30 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Currently, only the owner is able to receive an email notification when a payment is made from their payment link. Merchants have requested the option to select what email the notification is sent to and allow for more than one email address to be included.

    10 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Merchant would like to limit who has access to do cash transactions in the employees app so not every employee can use cash drawer. The only option now is to limit the register or dining app which makes it so employees cannot do any transactions. But merchant wants the option to limit cash transactions so if the cash drawer is being used, it would have the option to require a manager passcode.

    4 votes

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    Not at this time  ·  3 comments  ·  Other  ·  Admin →
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  4. We need the ability to create discount codes to adjust the total amount due after taxes are applied due to the fact that pennies are going away early in 2026. We would like to limit the discount codes to only cash tender type.

    We would like to add 4 discount codes after tax (for $0.01, $0.02, $0.03, and $0.04) to officially reduce the total down to something divisible by $0.05 for cash tenders, as the banks are already limiting and/or refusing to provide pennies.

    4 votes

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    Under Review  ·  0 comments  ·  Discounts  ·  Admin →
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  5. Is there an update on adding custom fields to the HPP? The support site indicated this enhancement would be coming Q3/Q4 2024, so just checking on the status. At a minimum, the ability to add an "invoice number" field (like what's on the VT) would allow more flexibility for many merchants. Thank you!

    16 votes

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    Planned  ·  1 comment  ·  Virtual Terminal  ·  Admin →
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  6. Our payment receipts suddenly started printing "You Saved $0" at the bottom and there is not feature to turn it off. We do not use cash discount and do not want this on the receipt. Please roll back the update or add a feature to remove this from receipts.

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  7. I had an employee pickup a terminal that was still logged in by the previous staff who was using the terminal. As such, the employee's sale was lodged under the wrong user.

    Currently, there is no way that I can reassign that sale to the correct users. Please grant admins the ability to reassign the sale to the correct employee.

    8 votes

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    Not at this time  ·  1 comment  ·  Other  ·  Admin →
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  8. Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?

    32 votes

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    Planned  ·  3 comments  ·  Virtual Terminal  ·  Admin →
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  9. When an invoice is expired there is no option to delete it. Even support can't delete it. Annoying how I can delete any other invoice, but for some reason the invoices that should be canceled / deleted can't be so I'm not stuck with a certain unpaid balance forever

    12 votes

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  10. Please have an itemized invoice feature available where merchants can select items from their inventory and list it out on their invoice. Currently, they need to manually type out the list of items they are selling in the Notes section.

    2 votes

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    Started  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  11. Need to see transaction detail reporting at multi location level. Sales Activity> transactions- and combine all types/ refunds voids. instead of going to all Loction an running daily

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  12. Requesting an option to disable cash as a tender on the Clover Flex when it is not needed. When a cash drawer is not available for the hand held device, then looking to have an option to disable cash as a tender.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Instead of "Hey, Your payment has been received" would you please change the wording to a more professional message such as "Thank you, Your payment has been received."

    9 votes

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    Deferred  ·  0 comments  ·  Other  ·  Admin →
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  14. Please consider adding a feature that allows merchants to request “card on file” authorization directly from customers. For example:

    When we send a payment request or invoice, customers could have the option to check a box to securely save their card for future payments.

    Alternatively, add a dedicated “request card on file” link or button we can send via email/SMS, so customers can enter their card details securely without us having to collect them by phone.

    This would make it far more convenient for both merchants and customers, and streamline recurring or variable billing.

    3 votes

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  15. The Compact Compact does not have a reprint button. If you run out of paper while processing a transaction and need to reprint a receipt it can’t be done. This function is a must as all the other Clover family devices can reprint receipts.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. I often need to send second or even third reminder before invoices are paid. It would be so helpful if multiple reminders could be sent instead of having to create a whole new invoice for a second reminder...or more.

    3 votes

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  17. Please remove the tax line from the receipt when taxes are not enabled. It is confusing to the customer when the receipt states 'Total Taxes $0.00' I am using the virtual terminal for processing over the phone credit card payments only and I just want to process the total of the invoice which is created in a different accounting system. The total I am processing includes GST but I do not wish to enable the tax feature in Clover. This feature should work similar to the tip feature which can be removed completely from the customer's emailed receipt.

    1 vote

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  18. There needs to be a field for Invoice # in VT Invoices that translates to Transactions tab

    1 vote

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  19. Many merchants generate 3rd party invoices/ROs and use Clover to process the payments. Clover needs a function to add a custom Payment ID instead of automatically generating a random Payment ID so merchants can tie their Clover payment to their invoice, and this customer Payment ID needs to show up in the Transactions tab for easy tracking.

    1 vote

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  20. I’d like to offer my customers the ability to pay over time but, instead of as a reoccurring payment, using a total amount.

    This way the total amount could be entered;
    -their choice of initial payment made, perhaps a % of the total;
    -reoccurrence selected as weekly or monthly - on a certain day/date (respectively).

    Then instead of having a date range to close out the bill, it will automatically when the sum is reached. The benefit being the customer can put down as much as they want initially, and then pay off the rest, which is generally less than…

    1 vote

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