338 results found
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AVS
Clover Online Ordering - need to be able to capture cardholder address so AVS can be performed.
1 vote -
Allow Cash as a tender type on Virtual Terminal
Merchant wants to be able to select cash as a tender type on Virtual Terminal. Currently VT only allows card or check which makes sending receipts to customers impossible when they pay cash.
3 votes -
Email Entry
Currently, the staff can find me as a user/contact and then place my order in order to auto-fill my email address when i make payment.
The problem is, the all the staff don't know me so i have to type my email all the time which is frustrating. Why not remember my details based on card details like other stores.
1 vote -
Refund items from transactions & fees attached
On the Clover Dashboard, you are able to go to a transaction and refund a specific item from that receipt, but there is not option to refund the taxes/fees or not. On the device itself, however, I cannot select a specific item within a receipt to refund, but when I manually type in the amount to refund, I AM given the option to refund taxes/fees or not.
We should be able to do identical processes with this on the device AND the dashboard. We want to track the specific items refunded, but we cannot do that without paying the credit…
1 vote -
Remove sales tax for cash only transactions
Create an option to remove sales tax for cash only transactions without having to manually remove sales tax.
1 vote -
Taxes at Healthcare/ Payment plan
Enable taxes on Healthcare/ Payments plan
2 votes -
Tax 2 assessed ontop of Tax 1
Many locations have unique tax requirements that require a Tax Rate to be assessed and then a second Tax Rate to be assessed on that total.
For example - Restaurant tax then sales tax. Example: 12.00 drink X 2.5% = .30, then 12.30 x 7% = .86, total bill is 13.16
1 vote -
Allow a category for recurring payments
It would be helpful to assign a recurring payment to a specific item. It would make inventory much easier to know where the recurring payment is for.
1 vote -
Feedback for Limiting Employees on Payments Plan
On the Feb 2025 roadmap call, Clover hinted that the number of employees on the Payments plan would be limited sometime during the second half of 2025 because that's what the competition does. PLEASE thoughtfully consider how this is executed as ISOs and Agents typically have employee sign-ins to merchants as Admins in order to provide a high level of support. A SuperUser view or permission for certain emails to be added outside of the employee "count" would be a solution.
1 vote -
Pre-Authorization Signature
I take Pre-Authorizations at my business as a for of deposit holding the rental equipment.
I would like to be able to have a signature pop-up for a Pre-Authorization authorizing that the customer will allow a transaction to be made on this pre-auth in the instance they do not return or return with rental equipment that has been damaged. More security for the retailer if disputed by the customer1 vote -
Frequency & customization of email notifications for Recurring Payments
It would be great if the emails that are sent out for Reccuring Payments could be customized as well as choosing what is actually sent out. It currently sends out 4 emails in total: credit card added to customer profile, recurring payment amount, payment scheduled date and an email once the transaction was completed. This is too much and overwhelms customers. It would also be great to customize the email that is sent out - we would like to remove the French portion to shorten the length of the email as well as add our own details.
5 votes -
Virtual terminal emailed receipts
We were Moneris clients until recently, Moneris emailed receipt allowed you to add information like invoice numbers contained in the payment. Many of our clients have multiple locations and use one card to pay all of them. without that information they have to call or write us for help to reconcile the payment.....it creates more work for no reason. It would be useful to add a field for a string of a few characters.
1 vote -
Extend Void and Refund timeframes for PIN Debit
Extend Void and Refund timeframes for PIN Debit cards. The current timeframe is 25 minutes for refund and 2-3 minutes for void. It is very frustrating when the choice to refund is cash or giftcard. We are a hospital and do not use those methods. It was also very frustrating that this information with the timeframes is not listed in any FAQ on the Clover site. There is no way to adjust this in the system and the answer that was given is that the system is built this way. It was not this way a year ago. This is…
3 votes -
Recurring payment
You should be able to see the number of recurring payment transactions and the total prior to the charges being made on recurring payments. I have called them every months and yet nothing changes .
5 votes -
Pre-authorization
We have to do pre-authorizations in our business for rentals. Right now we have to do a pre-Authorization save that order then actually open up another order to charge the customer. It would be very helpful if we could do all of that in one order. If we could take an authorization of a card and also preform a transaction within that order but have the order saved on order with the authorization still open. When the customer returns our equipment we can void the authorization or if the equipment is lost or damaged we can reopen the authorization and…
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Surcharge Processing
While performing a sale the device displays the price + the surcharge amount, prior to the card being processed. This confuses customer's who are using a debit card as they think they are having the surcharge applied to their transactions.
The net sale and receipt will show that the surcharge was not applied but the process is confusing and irritating to the customer and merchant.
A suggested solution is to add "only applied to credit cards, not debit cards" after "+$xx merchant credit card surcharge".
1 vote -
Use of TA Tokens in the VT
merchant would like the VT to use and store TA tokens because they export the authorizations and run them through an API.
1 vote -
Recurring Payment Failure
Occasionally a customers recurring payment will fail for various reasons, ISF, expired card, etc.
I originally set up Clover to automatically email receipts when payments were processed.
I have had an issue with Clover sending receipts that make it appear as though a payment was processed successfully when it actually failed to process. This is an issue, a BIG ISSUE.
I haven't been able to turn off AUTOMATIC RECEIPTS, except to change each customer, individually.
CLOVER IS SO MUCH MORE DIFFICULT THAN PAYEEZY. I'm not sure that CLOVER is a good option for our business.10 votes -
Please allow keyed refunds in the clover dashboard virtual terminal.
Please allow keyed refunds in the clover dashboard virtual terminal. If the original sale is not allowing a refund, then I have to get the whole card number and key in the refund, however, I can't do that in the Clover virtual terminal. In the Vterm, the options are "Take payment" "Pre-authorization" "Invoice" "Card verification" "Recurring payment." Please add "issue refund" to these options.
3 votes -
payment links
I am looking for the option to allow customer to pay with checking/savings account in addition to credit/debit card via a payment link.
2 votes
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