387 results found
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Partial refund
We have the mobile card reader for our deliveries and you guys used to have an option for a partial refund now it’s just a full refund. Can we suggest a partial refund option to put in the next update please?
3 votesThank you for submitting your Idea to UserVoice.
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The Ability to mark items in inventory to not be accepted by for EBT payments
The Ability to mark items in inventory to not be accepted by for EBT payments, or to automatically void those tranactions.
9 votes -
Void Glitch
When customers pay by QRC code on their receipt, their cell phone will say "All Set" when approved. If the customer puts in the wrong zip code to verify the transaction, in some cases FiServ will notice this after the customers cell phone reports "All Set", and then void the transaction. You have to check the main Clover station to even notice this and by that time, the customer has left. It isn't realistic for the waiter to check the main Clover station every time someone pays by QRC. The Clover representative explained that "All Set" means that all the…
1 vote -
Recurring Billing ability to set transaction time
When a merchant sets up recurring payments, they can set the start date but not the start time. If they want the transaction to be billed at a specific time, is that possible? Or is the billing time random? Or is the time based on the time the recurring payment was set up? Can a start time field be added after the start date?
5 votes -
Enable Green Dot / Cash App Reload Integration for Clover POS
I'm a small business owner running a busy convenience store using Clover POS. I'd like to offer Cash App and Chime reload services (barcode-based cash deposits} to my customers - a services that's increasingly in demand in our community.
This functionality would not only generate revenue for merchants like me, but also increase Clover's value in underserved communities where customers rely heavily on mobile banking apps without traditional bank accounts.
1 voteThank you for submitting your Idea to UserVoice.
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duplicate invoice
The invoice platform should allow to delete a duplicate invoices without sending notification to the customer. Currently the only way to remove a duplicate is by cancelling the invoice and the customer receives notification.
2 votesThank you for submitting your Idea to UserVoice.
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invoice
The issue I’m running into is that I’d like to send invoices to customers that clearly list the actual items purchased, rather than only showing a subtotal and tax amount.
It's critical to improve our customer communication and record-keeping.
Thanks again for your time and support.
1 vote -
Void an Incorrect Refund
We need a method to void an incorrect refund amount, ideally even if discovered after the customer has left. We have a case where store credit was given to the customer, but a partial credit card refund was also given. The partial credit card refund needs to be voided. No option to perform that was found.
Thank you!7 votes -
Add production item count to KDS
Can we add the ability to have production item count to the KDS
2 votesThank you for submitting your Idea to UserVoice.
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Recurring Payments through Hosted Payment Page (especially for non-profits)
The Hosted Payment Page should allow consumers to check a box or something like that to make the payment recurring. This will be especially useful for non-profits collecting donations. Many non-profit donation services offer this and if Clover could do it I can offer it as an alternative.
2 votes -
Clover Go Manual Payments with Tap To Pay enabled
Accessing manual payments with Tap to Pay enabled in the Clover Go app needs to be more streamlined. Currently, users are required to initiate a tap payment, cancel it, clear an error message, and then select manual card entry—just to process a card-not-present transaction. This process is both time-consuming and confusing. Please consider adding a more direct and user-friendly method for accessing manual entry while Tap to Pay is enabled.
1 vote -
Second Cash Drawer
Bars need second cash drawer functionality. The hub has a slot for 2 cash drawers but you cannot assign each bartender to their own drawer. We want to eliminate more than person in a given drawer.
1 voteThank you for submitting your Idea to UserVoice.
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Acceptance of OTC cards, PLEASE!
"An OTC card, also known as an Over-the-Counter card, is a benefit provided by some Medicare Advantage plans that allows members to purchase eligible health-related items, such as cold medicine, vitamins, and personal care products, using a pre-loaded card. These cards are essentially like prepaid debit cards, offering a convenient way to manage healthcare expenses without using personal funds."
Many clients of my teammates and I request this weekly. PLEASE VOTE FOR THIS so we can have Clover fill this gap. Thank you, kindly! Best, Keith1 vote -
payment link notification
I need the business name and any notes/comments from the client added to the notification
4 votes -
Have "Reprint Last Receipt" button on merchant screen.
In many situations, after a customer payment has been processed, they may select Done to complete the transaction. After the fact, they may realize the DO in fact want a receipt. Having a button to simply reprint the last receipt would be great instead of going to the Transactions APP, selecting the last transaction, selecting Customer Receipt, then selecting Print, then returning to your payment APP.
1 vote -
Timeout to complete sale after payment processed, with further action
After customer payment has been processed, they are shown the option to Print, Send Email, Done, etc. If they walk away (as they frequently do), it sits on this screen FOREVER until the merchant selects an option. The payment has already been received, this last step is just a formality. Unless there has been an error, there should be a merchant defined timeout to close the sale and allow the next sale to be entered.
1 vote -
Customer CC Info
When we are creating payment plans or recurring payments in the virtual terminal, it forces us to add the customer credit card information by phone with the customer… We should have the ability to create the payment plan, Send them the recurring invoice, and they input the card information themselves when they receive the link. And that should activate the plan once they submit that info we shouldn’t have to manually input credit card information over the phone and then send them the link. Can this be changed?
1 vote -
Update of customer address without putting in all of the card information for a saved card.
In addition to the planned update of being able to enter a new expiration date for a saved card without having to put all of the customers card information in, it would also be helpful to be able to update a new customer address without having to put all of the card information back into the terminal for a recurring payment.
2 votesThank you for submitting your Idea to UserVoice.
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Why has the email address changed on the email receipts that we get?
We used to get the email address from the customer on the email receipt that we get from you. Two months it stopped showing up there. How can we get that function turned back on?
2 votesThank you for submitting your Idea to UserVoice.
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text message receipt
The text message receipt being sent from my clover flex is coming to customers from an actual phone number from clover such as 833-658-xxxx
It reads:
View your receipt from xxxx
(a link to the receipt)
View our privacy policy
(a link to the policy)No where in the message does it say "do not reply to this message" and I am having multiple customers responding to the text with a question or concern that I never see. It is an un-monitored number from clover and there is no way for me to edit the content of the message. There…
1 voteThank you for submitting your Idea to UserVoice. Can you explain the request?
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