338 results found
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Allow for remove taking payments through virtual terminal.
Allow for you to remove access to take payments on Virtual Terminal or separate out the invoicing section. This will make the system more PCI Compliant in relation to invoicing where you aren't enter credit card information on your keyboard.
6 votes -
Split Payments for non-restaurant businesses
We recently switched over to Clover from Square for our veterinary practice. Today we learned that we are unable to take split payments unless enrolled in a restaurant plan (according to support). We find it extremely silly because when we used Square we were able to do split payments for our clients with no additional application or plans needed. I've also used Square at restaurants and split payments work the same way without needing anything special. Needing to pay for a different plan just for this one function makes no sense to us and also not being able to benefit…
1 vote -
Would like the ability to NOT send a receipt for a recurring payment.
NO EMAIL RECEIPT FOR RECURRING PAYMENTS
1 vote -
ADD NEXT RUN COLUMN
In Customer List – Business Name does not appear as a column. Clover Support recommended that they put Business Name in First Name field as a workaround.
Recurring Payments – there isn’t a column to show Next Run payment date, only Last Run
1 vote -
store policy during signature
Make a way that customer will make signature (in the clover duo machine or any other machine that makes digital signature) not just for transaction but also for store policy such as "No Refund".
1 voteThank you for submitting your Idea to UserVoice.
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Faster tap to pay
Right now, the Clover device makes you select a tip before instructing you to insert or tap your card . We can speed the process up by just inserting the card at any point right now —-but the tap feature, which is what everybody is gravitating towards now, is not activated until after the tip is selected. In fast environments when a bartender puts the flex down for the customer, the customer is selecting the tip button and walking away. So not only is there a speed component that’s better with toast, but there is a liability component that doesn’t…
1 vote -
tips issue
Hello we have problem the waiter is only allowed to order and print reciept ! so when customer goes to pay at the cashier the tip goes to cashier.
we also have another problem we can only scan with the order section .
the scanner is not compatible with dining in app
2 votes -
Remove second language on Invoices
We are a business that doesn't have french language support. Additionally all of our customers are English speaking. We would like to have the option to remove the French that is automatically added to our e-invoices that are coming from the virtual terminal.
1 vote -
Tap pay signature
Your company doesn’t offer a signature option if the customer does in fact use the tap to pay option. I have had disputes over transaction and feel that a signature option for this could be another layer of protection for the retailer.
2 votes -
Pause Individual Card
Currently you can "pause" an entire plan, but not an individuals card. We should be able to "pause" an individuals card within a plan instead of having to delete it and then re-enter it. A "resume" date feature would be great with this also.
8 votes -
Add a link in a recurring invoice for the recipient to pay manually when the card on file does not process automictically
Add a link in a recurring invoice for the recipient to pay manually when the card on file does not process.
Currently if the card attached does not process, a new invoice has to be created. That is an unnecessary step.3 votes -
Rewards % off doesn't work
Your rewards program needs a LOT of work and a LOT MORE INSTRUCTIONS posted. I was able to get a $ off discount to work, but that is not optimal for my type of business. I would like to offer a 5% discount after $100 purchase, but that doesn't work at all. There are so many broken pieces to the rewards "program" I hardly know where to begin. The pop-up box after the customer checks in asks for the amount of today's purchase; when that is entered, it automatically awards them points before it is even paid for. That is…
2 votes -
REPORTING
We are a gym that uses the recurring billing option within the clover dashboard for our 1st of the month fitness deductions for our members. The feature works great, but there is no transaction reporting option to include ONLY our 1st of the month fitness deductions. We also have a point of sale device that is tied in, so all transactions are included within the reporting. In order to make the report correct the date range needs to span over the course of 3-4 days, as recurring billing starts pending 1-2 days prior to the actual deduction date and usually…
1 vote -
Offline Payment printed on the Receipt
Hello,
I would like to confirm whether it is possible to display an indication for "Offline Payment" on merchant receipts when transactions are processed without a network connection on the Clover device. Currently, there is no specific indication when an offline payment is made, which may cause confusion for merchants.
Could you please verify if this can be implemented so that receipts clearly state "Offline Payment" in such cases? Your confirmation on this matter would be greatly appreciated.
Thank you.
1 vote -
Partial Refunds on Payment links and HCO
partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:
- Virtual Terminal or Physical Clover Terminal Transactions:
o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.
o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.
- Payment Links or HCO (Hosted Checkout) Transactions:
o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.
o…
13 votes -
Invoices
When searching for invoices, whether in the online dashboard or on the Clover Go app, the selected invoice only gives the sent/due dates, customer name/email, and the subtotal. We need to be able to search for and see what was invoiced. This reporting feature is woefully vague. The only way to see what was invoiced is once it has been paid for which does no good for invoices that are still pending.
2 votes -
VARIABLE DISCOUNT
Hello,
We need to be able to apply either
1. A variable discount to orders, or
2. A percentage that is not a whole number. Can you please help us to make Clover a better fit for Retail?1 vote -
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Currently you can only change the header and footer info.8 votes -
Sales Tax on Exchanges
When a customer is exchanging an item of the same price, there should be a way to disable Sales Tax so that it is not re-added to the order. The customer already paid the sales tax when the original purchase was made. If tax is added to the exchange then the customer is paying same sales tax TWICE.
1 vote -
Only one discount per ticket/item
Only allow one discount per ticket or item
1 vote
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