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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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402 results found

  1. Preselect items to have Auto Gratuity, personalize each item, whether it would auto-gratuity, just like tax exemptions, other competitors POS are able to personalize the item by kitchen labels, revenue classes, tax exemptions and also auto gratuity.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  2. Ability to refund modifiers and submodifiers after payment and or partial amount, must have the ability to reflect on the reports.

    1 vote

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  3. Currently, the suggested tip only comes up for Credit Card transactions, is it possible to enable that on all bills so that the guests who pay in cash or gift card see that option prior to paying the bill?

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  4. When paying with cash, the change due used to reflect in big letters and numbers across the screen. After a previous update, the change now only shows for a few seconds at the bottom of the screen in tiny writing. Can we please make the change reflect in big writing again?

    When in a busy restaurant, it is easy to miss the change pop up at the bottom, and you just don't have the time to go back in every time to find the transaction and review it. This would be much appreciated.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. If a payment trx. took place and then subsequently voided then the printed receipt should not mention "Credit Card Sale". Its misleading.

    It should print 2 separate receipts. One for Payment(indicating a positive amount) & the other one for Void (indicating a negative amount).

    2 votes

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    0 comments  ·  Voids  ·  Admin →
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  6. System should allow exchange for a different amount not just for the same price items

    1 vote

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  7. When a customer is paying with cash, the Quick Cash Tender buttons should display $5, $10, and $20. Following a recent update, the $20 button is replaced with a $15 option for transactions under $10.

    While I understand the reasoning behind adding a $15 option, it does not make much practical sense. For example, if a customer's total is $7, it would be unusual for them to pay with both a $10 and a $5 bill. In most cases, a customer is more likely to hand the cashier a $20 bill.

    The $20 Quick Cash Tender option should always remain…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. For the Healthcare service plan, there should be a customizable option under Ecommerce to add patient specific data elements. (Patient ID, Acct #, ect. )

    2 votes

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  9. It would be great to see what payments happened offline through the web portal. It would be immensely helpful when companies with multiple locations receive notice of offline payments having been made.

    This way we can verify that everything held was processed correctly and reflecting in our totals without having to go to each site and view the transactions ourselves manually.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  10. We would like to be able to apply discounts to specific and multiple items/categories. It is extremely time-consuming to individually and manually apply the same discount to 5 different items within the same order/transaction. Giving us the ability to make some discounts item-specific would prevent employee mistakes (missing an item's discount), speed up transaction time, and improve our Clover experience.

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  11. Ontario provides a point-of-sale rebate of the 8% provincial portion of the HST for all Ontarians on specific items such as:

    books
    children’s clothing and footwear
    children’s car seats and car booster seats
    diapers
    qualifying food and beverages
    newspapers

    In the food and beverage category, qualifying prepared food and beverages that are ready for immediate consumption and are sold for a total price of $4 or less are to be charged only 5% tax instead of 13%. because this tax rule is dependent on the subtotal of the whole order and not each individual item, it makes calculating the taxes…

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  12. allow taxes to be assigned based on order type. Example all to go orders are not taxed, all dine in orders are taxed

    2 votes

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    1 comment  ·  Taxes  ·  Admin →
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  13. We have a few "in house" accounts with a custom tender that are used for the accountant to send monthly bills out. but the people like to tip and they like to put the tip on their accounts. we would really like to give them this ability and put up a tip screen that would let them tip the server and then those tips be posted in the server's tips for the end of the night.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  14. There needs to be an option to stop the native Clover cash discount when a promo is being run. For example 2 gatorades are $5.50. This should be the cost no matter if the customer is using a card or cash. It is a set promo not dependent on tender type. There is no way to remove the cash discount from an item based on quantities purchased. If a customer is purchasing a single gatorade all cash or card prices should be normal, but if the customer is purchasing 2 gatorades there is a set price. I have tried all…

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  15. On the receipt link customers get sent, on viewing that receipt a website is listed as www.none.com if you do not have a website. I recently called and asked to have that line removed and was told that was not possible. We are in a small town and do not need a website to conduct our business. Most people find us by online search or word of mouth. I would very much like the OPTION to be able to remove that line. Please consider

    1 vote

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  16. I see this has already been submitted, If a customer pays for an order with multiple line items with a credit card, refunds can be made for individual lines. If the customer pays with a debit card, the whole order has to be refunded, not able to select individual items.

    1 vote

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  17. I'd like to see Clover offer a very simple option for 501C3's, or maybe a separate Rate Method (?) for Non Profits where there is a Flat Rate and the Donor/Card Holder has a simple button to MARK/CHECK to cover the processing fees at x%, as well as another box if they'd like to set up RECURRING payments $ amount, frequency (ie Monthly), and end date so there is no confusion. This would be a great solution to help Non Profits, a win win as they could earn more donations with less time spent doing so. Thank you for listening!

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  18. We should give merchants the ability to let their customers OPT in to a recurring schedule!!!!

    1 vote

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  19. Clover appears to not have a way to track a "server bank" where servers are holding their cash the entire shift. The "shifts" app has been sunset. Does Clover plan to have a way to track this or is the best solution for a merchant to Pay for the Homebase tip module? Server Bank is critical for many restaurants

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  20. Since Clover does not offer a built-in house accounts feature, the merchant must rely on third-party applications. House accounts allow customers to prepay funds and have purchases deducted from their balance each time they visit.

    3 votes

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