338 results found
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ability to reprint invoices
Merchants need the ability to reprint the original invoice to send to a different email. Many customers request the invoice be sent elsewhere, and its usually a few days out, and if they create a new invoice, they receive calls that they never engaged with the Merchant on the new date of the Invoice.
2 votesThank you for submitting your Idea to UserVoice.
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Dispute/chargeback permissions for Admins
Owners frequently delegate this duty to managers who are added in Clover as an Admin or Manager and there should be a permission to allow access to disputes, chargebacks for these roles
3 votes -
Automatic Email Receipt
We would like all transactions processed through our CloverGo units to be e-mailed to our Accounts Receivable e-mail address in the office regardless of how (or if) the customer chooses to receive their receipt. This should happen in the background without the employee even thinking about having to click a button or check a box. This should be an account setting or optionally an employee setting.
2 votesThank you for submitting your Idea to UserVoice.
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Cash Discount - Editing items
Please add functionality that allows editing the cash discount calculation in the item profile. As it is now, you can only calculate the cash discount price when initially creating the item. If you come back to it, the option is no longer available. This makes adding new items or changing pricing very confusing for merchants.
4 votesThank you for your feedback on our Cash Discount program. You are correct that when adding new items we do offer capabilities to adjust the item price to account for the cash discount rate. However, we don't have a similar experience when changing the price of an existing item to then adjust the same for the cash discount rate.
We are currently reviewing that request and will post a status here shortly. In the meantime you may wish to review our help content on managing pricing for cash discount rate. Our cash discount merchants should be familiar with this content so they can be in full control of managing their pricing for existing items.
https://www.clover.com/en-US/help/cash-discount-price-adjustment
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Ability to round up or down to the nearest $.05
Ability in settings to round up or down to the nearest $.05 due to the penny being phased out.
4 votesThank you for submitting your Idea to UserVoice.
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Recurring Payments
Please allow for Merchants to send Recurring Payment links to their customers and their customers enter all their own card information. I'm running into this Clover limitation as I work to win business from competitors. With Clover if the Merchant has 100 recurring paying clients our Merchant has to get the card info and enter it manually for all 100 clients. With competitors, Merchants simply setup the recurring payment and send a link and the customer enters their card information.
4 votesThank you for submitting your Idea to UserVoice.
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Retrievals
Merchants cannot respond to retrieval requests thru Clover even though the merchant gets a Clover email that they have a certain amount of time to respond to what the email makes it seem is a Chargeback. Either stop merchants from getting these emails to respond when they can't OR add the functionality to respond to Retrieval Requests in Clover like Chargebacks.
2 votesThank you for submitting your Idea to UserVoice.
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Descriptive declines
Declines should show the native network response on the Clover dashboard so merchants can know why a payment declined. Ideally, the decline reason should also show on the hosted checkout at time of sale.
This includes Telecheck declines: currently, some Telecheck declines do not even show up on the dashboard at all. This leads people to believe that there is a front-end error instead of a decline.
Having detailed decline descriptions pulling from the native network response code would help in troubleshooting declines immensely.2 votesThank you for submitting your Idea to UserVoice.
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Deposits on Total for Catering
Our customers pay a deposit to schedule their events. The new estimate/catering tool forces the customer to pay in full. We need the option to make a deposit or partial payments. Leave it open for a % since all companies are different.
1 voteThank you for submitting your Idea to UserVoice.
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French translation
More option in french, a lot of plan are not available in french
2 votesThank you for submitting your Idea to UserVoice.
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Improve Recurring Payments: Card-Present Enrollment + Customer Payment Links
We operate a membership-based gym and rely heavily on recurring billing.
Currently, Clover requires us to manually enter card information into Virtual Terminal to create recurring payment plans. This creates two major limitations:
When customers are physically present, we cannot swipe/tap their card on the Clover device and directly enroll them into a recurring plan. Instead, we must manually key the card into Virtual Terminal. This increases friction and introduces unnecessary card-not-present risk when the card is physically present.
There is no option to send a recurring payment signup link where customers can securely enter their own card information to…
2 votesThank you for submitting your Idea to UserVoice.
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add descriptions to individual items in an order
Merchants need the ability to add descriptions to individual line items on orders and invoices. Item names alone are often not enough, especially for service-based businesses that must document work for insurance claims, reimbursements, or audits.
Item-level descriptions would allow merchants to clearly explain services performed directly on the invoice, improving clarity and professionalism.
Adding this capability would support more complex service use cases and help Clover remain competitive.1 voteThank you for submitting your Idea to UserVoice.
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taxes applied to discounts
We need our Clover discounts to calculate on the Gross sale amount (pre-discount) not the net sale after the discount. This is a state requirement and I cant get it changed. IT remoted in to our divice and could not fix it either. How to I change how the tax is calculated when a discount is given?
1 voteThank you for submitting your Idea to UserVoice.
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ability to add tax before applying discounts per some state regulations
Merchants requires Tax to be applied to Orders prior to any Discounts per their State's requirement (Hawaii)
1 voteThank you for submitting your Idea to UserVoice.
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Clover Security
Single Sign on for Clover Security within the Clover Dashboard
1 voteThank you for submitting your Idea to UserVoice.
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Customer option to pay surcharge
I would love to see an option for customers paying online where they can choose to cover the processing costs. Think of it like an optional surcharge. It is a feature that I see a lot of non-profits utilizing.
1 voteThank you for submitting your Idea to UserVoice.
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Notification upon Giftcard Sale
The ability to request notifications upon sales. Specifically if an online giftcard is ordered or an employee makes a giftcard sale. Could potentially be expanded to allow merchants to pick which items they would like notifications of sales on.
1 voteThank you for submitting your Idea to UserVoice.
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Save card on file request
Please consider adding a feature that allows merchants to request “card on file” authorization directly from customers. For example:
When we send a payment request or invoice, customers could have the option to check a box to securely save their card for future payments.
Alternatively, add a dedicated “request card on file” link or button we can send via email/SMS, so customers can enter their card details securely without us having to collect them by phone.
This would make it far more convenient for both merchants and customers, and streamline recurring or variable billing.
6 votes -
Ability to remove Digital Payments HCO/Payment Link
Ability to remove digital payments (Google/Samsung/Paze) from HCO. These payment types do not allow for the customer to enter mandatory fields that have been set by Merchant. It buy passes the field requirements.
2 votesThank you for submitting your Idea to UserVoice.
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Allow tipping on gift card payments
Currently, customers are not able to add a tip when paying with a gift card. This creates friction at checkout, especially for service-based businesses such as restaurants, cafés, and salons where tipping is expected.
Other POS systems allow customers to add a tip using the remaining gift card balance when sufficient funds are available.
We would like Clover to support tipping on gift cards, with the tip deducted from the card balance just like a regular payment.
Benefits:
• Better customer experience
• Increased employee tips
• Faster checkout process
• More competitive feature vs other POS systemsThis feature…
2 votesThank you for submitting your Idea to UserVoice.
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