144 results found
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Please allow keyed refunds in the clover dashboard virtual terminal.
Please allow keyed refunds in the clover dashboard virtual terminal. If the original sale is not allowing a refund, then I have to get the whole card number and key in the refund, however, I can't do that in the Clover virtual terminal. In the Vterm, the options are "Take payment" "Pre-authorization" "Invoice" "Card verification" "Recurring payment." Please add "issue refund" to these options.
1 vote -
QR Codes with specified numbers
It would be helpful when creating a QR code or Payment link if the customer can choose the number of items they are purchasing. For example, a non profit is selling tickets for thier Gala. The customer can purchase more than one ticket however there is no way today that they can select the number of tickets being purchased. Is that something that we can add?
2 votes -
Allow Editing to Hosted Checkout
For medical/dental offices we don't need "Your Order" at the top of the form. It makes it look like they are ordering tacos, not paying a medical bill. The whole form needs to be editable in order to customize it for offices besides those "taking orders".
1 vote -
Clover should give an option to change the long receipt barcode into fewer numbers.
Clover should give an option to change the long receipt barcode into fewer numbers. I have to note down the transaction ID or barcode for review purposes later on. Printing out is impossible. It is much better to key a few numbers then I can pull the previous transaction again whenever I need quickly.
2 votes -
Split payments on split checks
We are unable to accept multiple forms of payments when checks are split by guest. This creates a large headache on busy nights and difficulty closing checks
1 vote -
I had an exprience with clover printer. It was automatically printing when payment fails as a void receipt. However, in the last two weeks d
I had an exprience with clover printer. It was automatically printing when payment fails as a void receipt. However, in the last two weeks that functionality disappeared.
Can you please explain why it disappeared and how to reset that settings.
It was very important for stores as it reminds customer and cashier something is wrong.
Thanks
1 vote -
Improve Refund Process
I had a customer purchase six items on Monday then return one of the items the next day. The system allowed me to select the item from the original order to return but when I hit the refund button, an error comes up and states a manual refund is the only option. This is not the best option for returning merchandise to inventory and there is no way to remove it from the customer's purchase history which we utilize for every transaction. Not having the ability to return merchandise to inventory and remove from customers account in a single transaction…
1 vote -
Payment Options on Clover Kiosk
Merchant would like to be able for customers to add discounts to their orders or promos from the Clover Kiosk Device. The merchant wanted to run discount for their soft open of new business and provide 20% discount to customer orders he can do it from the pos device but there's no option from the kiosk nor can they add promos.
3 votes -
Update expiration date for recurring payments
Customers that already setup for recurring payments sometimes have an update on their credit card with a new expiration date only. There seems to be no way to apply the update without replacing the card. This requires to call the customer and acquire all of the card information. This is more time consuming that necessary for the customer and myself. This feature was available for Payeezy Gateway. Please consider making this available on Clover Virtual Terminal.
3 votes -
Failed Attempts
Failed attempts should be removed from Unpaid balances if payment is subsequently collected.
1 vote -
Customer should not have control to switch to EBT
Customer can easily click on more options and switch to EBT and pay with EBT even if they purchased items like liquor
1 vote -
Online enrollment for Telecheck
Online enrollment for Telecheck, so Clover VT only merchants can take ACH payments, without the need for Telecheck paperwork to be physically signed and executed.
1 vote -
Alphabetical Search
Please make the recurring payment page alphabetically by plan name! I'm not sure why it wouldn't have been built that way from the start.
6 votes -
Hosted Payment Page customization
The Hosted Payment Page within Clover needs to have the option for a business to put exactly what the client is paying for on the HPP. For example, line items for options like invoice #, customer #, etc. These should be customizable & potentially made to be either optional or mandatory. Other Hosted payment page options have this.
6 votes -
Add ability at check out to change sales tax rate on just this order, just this customer.
Need to be able to change the sales tax rate at check out for just the current customer, current order. Sales tax rate is set at default of 7% for our city, so the majority of customers are taxed at that rate. When we plant or deliver to rural areas, some customers insist on being charged the 5.5% rural sales tax rate. Our drop own dots currently have and option to Remove taxes completely, but not change the rate. It would be ideal if while at the Register, Current Order, go to the 3 drop down dots and CHANGE the…
2 votes -
Frequency & customization of email notifications for Recurring Payments
It would be great if the emails that are sent out for Reccuring Payments could be customized as well as choosing what is actually sent out. It currently sends out 4 emails in total: credit card added to customer profile, recurring payment amount, payment scheduled date and an email once the transaction was completed. This is too much and overwhelms customers. It would also be great to customize the email that is sent out - we would like to remove the French portion to shorten the length of the email as well as add our own details.
1 vote -
Recurring Payment Failure
Occasionally a customers recurring payment will fail for various reasons, ISF, expired card, etc.
I originally set up Clover to automatically email receipts when payments were processed.
I have had an issue with Clover sending receipts that make it appear as though a payment was processed successfully when it actually failed to process. This is an issue, a BIG ISSUE.
I haven't been able to turn off AUTOMATIC RECEIPTS, except to change each customer, individually.
CLOVER IS SO MUCH MORE DIFFICULT THAN PAYEEZY. I'm not sure that CLOVER is a good option for our business.3 votes -
refund
Debit Refunds should be able to return back to card not cash. Due to inability to refund back to card on debit transactions merchants have to resort to manual refunds and Clover Station Duo doesn't have ability to manual enter card info.
3 votes -
Recurring payment
You should be able to see the number of recurring payment transactions and the total prior to the charges being made on recurring payments. I have called them every months and yet nothing changes .
1 vote -
ACH on Clover Payment Links - Option to Remove "DUAL ID" (Driver License) if Approved by Risk
This is possible now to remove the ID portion of a ACH via a Clover Payment Link Hosted Check Out page, if Risk Approves. (Interested? Check with Channel Support for proper form, etc.). However, currently Clover does not provide the option to remove the ID REQUIRED section when the RIsk approval is granted. It sounds like we would need Clover to write code to enable that ID REQUIREMENT section to be optional (for those that KNOW their clients, etc.). Thank you for 'listening'!
1 vote
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