338 results found
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Delete Expired Invoices
When an invoice is expired there is no option to delete it. Even support can't delete it. Annoying how I can delete any other invoice, but for some reason the invoices that should be canceled / deleted can't be so I'm not stuck with a certain unpaid balance forever
14 votes -
Clover for Fleet Cards
Allow feet card payments such as WEX on Clover devices.
1 voteThank you for submitting your Idea to UserVoice.
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Logo Printing Ability From Clover Dashboard
The option for businesses who have SOP for printing Invoices should have the ability for their business logo to show. Merchants who depend on branding for their business and to their customers use their logo for this purpose. The current option to only show when emailed or printed on a receipt are great but the option to have the logo show when printing would provide consistency across the Clover environment for merchants using their logos.
1 voteThank you for submitting your Idea to UserVoice.
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Payment Notes Passing via Invoice Payments to Customer Receipts
Invoice option does not currently carry the payment note over to the customer receipt. This helps customer who have paid by invoice use the confirmation when a merchant request proof of payment for a service or reconciliation for accounts paying via Virtual Terminal Invoices. KeyBank has transit clients using Invoicing and this option has been requested for tracking payments and presentation of ticket payment when customers pay.
2 votesThank you for submitting your Idea to UserVoice.
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orders
Exiting Open Orders: When the merchant backs out of an order or tries to cancel, the order it remains open. Can we create a popup with example wording, "No payment was processed. If you exit, the order will remain open and can be completed or deleted later." ? This way the merchant knows they are not losing any money or had any failed payments.
2 votesThank you for submitting your Idea to UserVoice.
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tips on certain items
specify that certain items be excluded from the automatic tip calculation
1 voteThank you for submitting your Idea to UserVoice.
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Second Invoice Reminder
I often need to send second or even third reminder before invoices are paid. It would be so helpful if multiple reminders could be sent instead of having to create a whole new invoice for a second reminder...or more.
5 votes -
Remove Tax Line on receipts when tax option is not enabled on Virtual Terminal payments
Please remove the tax line from the receipt when taxes are not enabled. It is confusing to the customer when the receipt states 'Total Taxes $0.00' I am using the virtual terminal for processing over the phone credit card payments only and I just want to process the total of the invoice which is created in a different accounting system. The total I am processing includes GST but I do not wish to enable the tax feature in Clover. This feature should work similar to the tip feature which can be removed completely from the customer's emailed receipt.
2 votesThank you for submitting your Idea to UserVoice.
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Custom invoice number in Invoices
There needs to be a field for Invoice # in VT Invoices that translates to Transactions tab
2 votesThank you for submitting your Idea to UserVoice.
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Allow custom Payment IDs
Many merchants generate 3rd party invoices/ROs and use Clover to process the payments. Clover needs a function to add a custom Payment ID instead of automatically generating a random Payment ID so merchants can tie their Clover payment to their invoice, and this customer Payment ID needs to show up in the Transactions tab for easy tracking.
2 votesThank you for submitting your Idea to UserVoice.
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Pay over Time based on Total - that auto closes when total is paid.
I’d like to offer my customers the ability to pay over time but, instead of as a reoccurring payment, using a total amount.
This way the total amount could be entered;
-their choice of initial payment made, perhaps a % of the total;
-reoccurrence selected as weekly or monthly - on a certain day/date (respectively).Then instead of having a date range to close out the bill, it will automatically when the sum is reached. The benefit being the customer can put down as much as they want initially, and then pay off the rest, which is generally less than…
2 votes -
Disable virtual terminal
Merchants would like to extend the timeout on the dashboard, but we are told it is a limitation for security on the virtual terminal. Please make it possible to disable the virtual terminal and/or extend the timeout so we do not need to constantly log back in
2 votesThank you for submitting your Idea to UserVoice.
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Create Verification Code for Refunds
To make Refunds safe & Secure for the Owners :
If employee is making any refund to the Customer and owner is not available at the store, so at that moment owner should receive some kind of Verification Code on his Cell phone, where same code can be provided to employee to proceed with the Refund. Once the Refund is issued by the employee a notification should pop up on the owner's Cell phone with the Refund Amount issued & other transactional details.
In that case, owner will be fully aware of the refund amount issued on the machine without…
2 votesThank you for submitting your Idea to UserVoice.
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Dashboard (default merchant)
We have several merchants who moved their processing to us for improved service. Many of them previously used Clover, and when the owner logs into the dashboard, they are automatically taken to their old, closed Clover account from their prior processor. It would be helpful if the system offered a selection screen before redirecting to the dashboard, or allowed the user to set a preferred default account upon login.
1 voteThank you for submitting your Idea to UserVoice.
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Buy Now Pay Later
BNPL is the tool #1 now to engage customer into making purchases. I wonder why Clover doesn't offer a financing option. There is not a single app in the app market either. Please give us options. Find partnerships.
2 votes -
Clover compact reprint
The Compact Compact does not have a reprint button. If you run out of paper while processing a transaction and need to reprint a receipt it can’t be done. This function is a must as all the other Clover family devices can reprint receipts.
6 votes -
Speed Up Time to Next Transaction
We need the ability to print a receipt if the customer asks for one. However, generally we want to skip the receipt screen. We do not want receipts to automatically print.
There are 3 prompts after the payment has been processed that we would like to have removed if possible.
Those 3 prompts are "how would you like your receipt", #2 is Thanks for visiting, and #3 is Payment Complete Done/Print.We need to bypass all of those and go right to the next transaction.
2 votesThank you for submitting your Idea to UserVoice.
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Email Notification for Every Transaction in Clover
The merchant needs a feature in Clover to receive email notifications for every transaction (both card and virtual terminal) to the registered email.
1 vote -
Notes on payment receipt that is sent to customer after a successful Invoice payment .
Please place invoice notes on the payment receipt that is sent to customer after a successful Invoice payment .
2 votesThank you for submitting your Idea to UserVoice.
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Payment Receipt
Instead of "Hey, Your payment has been received" would you please change the wording to a more professional message such as "Thank you, Your payment has been received."
10 votes
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