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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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363 results found

  1. Our payment receipts suddenly started printing "You Saved $0" at the bottom and there is not feature to turn it off. We do not use cash discount and do not want this on the receipt. Please roll back the update or add a feature to remove this from receipts.

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  2. When only alcohol is purchased from a bar or restaurant there is no tax added but when they order alcohol and food the alcohol gets taxed also

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  3. Requesting an option to disable cash as a tender on the Clover Flex when it is not needed. When a cash drawer is not available for the hand held device, then looking to have an option to disable cash as a tender.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  4. Currently, the only option for merchant to determine sales activity on a payment link is to go to the transactions app>filter by other payment devices>filter by payment links> and filter by payment link name, then export that sales data for each of their links. This should be an option in the reporting app as a toggle for filter so merchant has to go through less hurdles to get their sales data when using payment links. The application also does not show in the export of transactions unless filtered before hand.

    2 votes

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  5. Separate access control of VOID from REFUND. Out merchant site policy does not allow cashiers to issue refunds, but allow to VOID any transactions that are result of an error. As of today, the access to VOID is controlled by the access to REFUND. Since we cannot enable cashiers to issue REFUNDS by the policy, we cannot enable cashier to void transactions due to the system control limitation. This reduces our customer's satisfaction when we cannot fix an error by voiding a transaction. Please separate access control to VOID from REFUND.

    2 votes

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    0 comments  ·  Voids  ·  Admin →
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  6. Once the register is unlocked, the home page should display ONLY the APPs downloaded. Remove the right side information that displays (MID,TOTAL SALES INFORMATION).

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  7. Starter plan should really have some kind of basic inventory or item inclusion. i lose so many deals because other pos systems have free ability to add an item with a basic price.

    1 vote

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  8. Is there an update on adding custom fields to the HPP? The support site indicated this enhancement would be coming Q3/Q4 2024, so just checking on the status. At a minimum, the ability to add an "invoice number" field (like what's on the VT) would allow more flexibility for many merchants. Thank you!

    17 votes

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    Planned  ·  1 comment  ·  Virtual Terminal  ·  Admin →
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  9. on invoices, offering a price with credit card and then an ach/cash price.

    2 votes

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  10. Clover should adjust item quantity if an item is returned

    2 votes

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  11. When a transaction didn't succeed or fail it just gives some "check your email in ten minutes or contact us" but the page doesn't say how to contact clover. The page should clearly say how to contact people who can help.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. Many businesses prefer not to print customer receipts, yet still want the ability to bypass the receipt screen entirely for a faster checkout experience

    2 votes

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     ·  0 comments  ·  Other  ·  Admin →
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  13. E.g., Servers want the payment receipt to automatically print, but the bar does not

    2 votes

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     ·  0 comments  ·  Other  ·  Admin →
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  14. Currently, Clover receipts display only the payments made and do not show the remaining balance. As a
    result, merchants have to manually write the remaining balance on each receipt

    2 votes

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     ·  0 comments  ·  Other  ·  Admin →
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  15. The Clover Virtual Terminal (VT), and Payment Links, do not allow for 2 taxes - for example GST and QST in Quebec - to be selected. This is a headache for merchants who wish to have correct reporting regarding both federal and provincial taxes in Canada, and particularly frustrating since our POS does allow for two taxes. Here's a summary:

    The Virtual Terminal – whether for manual entry, invoice, or otherwise – only allows for 1 tax type to be added, not 2. The workaround is to create a single tax type and call it TPS & TVQ and add…

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  16. Need to see transaction detail reporting at multi location level. Sales Activity> transactions- and combine all types/ refunds voids. instead of going to all Loction an running daily

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. option to pick what type of sale we are running. So, it can have an option for a tip or not an option for a tip.

    We would like the tip option to show when collecting payment for services rendered by the esthetician IE: Facials, but not to show for collecting payments for the doctor. IE: copays or deductibles.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  18. I would like to see the ability to retrieve an email address of someone who donates to us. It is great way to build my supporter database.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  19. Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?

    39 votes

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    Planned  ·  3 comments  ·  Virtual Terminal  ·  Admin →
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  20. Others systems are charging 1.99% for charity for registered 501c3s. This is almost impossible to compete with. If it is possible to create some sort of a program to compete with this, it would be excellent.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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