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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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141 results found

  1. The Ability to mark items in inventory to not be accepted by for EBT payments

    The Ability to mark items in inventory to not be accepted by for EBT payments, or to automatically void those tranactions.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Cash sales - it would be nice to be able to customize the default dollar value being generated by the system when doing a cash sales.

    Cash sales - it would help if we could change/program the default dollar value ( being generated by Clover Duo) shown on the pay cash sale screen. The first option is the total of cash sale which is Ok. The other three touch screen dollar amount are generated by Clover Duo and often don’t reflect the dollar value submitted by the client. The cashier then has no other choice but to use the customize button. This is more time consuming than having default values of $5.00, $10.00, $20.00, $50.00 and $100.00 denomination value.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Pause Individual Card

    Currently you can "pause" an entire plan, but not an individuals card. We should be able to "pause" an individuals card within a plan instead of having to delete it and then re-enter it. A "resume" date feature would be great with this also.

    3 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  4. The virtual terminal

    The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.

    7 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  5. interac surcharge

    I recently changed from a 3rd party app in Clover to Clover's built-in surcharge functionality for interac and credit transactions. The credit portion works perfectly, the surcharge is always charged on credit transitions (tap or not). HOWEVER, your interac functionality is faulty! It will not charge the surcharge on tap transactions, it only charges on transactions where the customer inserts their card. This is a bug in my mind! Why would we not want surcharge applied to all interac transactions? The 3rd party app did so, so it's not a interac rule. It's clearly a bug in your software. Please…

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"

    Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
    Currently you can only change the header and footer info.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Partial Refunds on Payment links and HCO

    partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:

    1. Virtual Terminal or Physical Clover Terminal Transactions:

    o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.

    o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.

    1. Payment Links or HCO (Hosted Checkout) Transactions:

    o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.

    o…

    5 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  8. Ability to Manually Enter a Card On A Clover Compact, When doing an Authorization Only

    Why doesn't a Clover Compact allow for manually keyed in transaction, when attempting an Authorization Only? This is supported on all other devices.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Make the register system have a manual transaction pad, lotto button tax free and scratch off button like a traditional machine

    Make the register system have a manual transaction pad, lotto , tax free and scratch off button like a traditional machine. An all in one register screen where the user doesn't have to go back and forth through menus. A register screen that shows the items, manual transaction pad, and all other options for lotto, scratch off, taxable, nontaxable, print receipt etc. A one stop screen that lets the user utilize all the functionalities to process all their different types of transactions.

    1 vote
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

  10. Automatically Select Credit when Card is Inserted through the Payment Device

    On the register app, the merchant needs to select tender, but some customers inserts their cards in the payment device such as mini on Clover Duo before the merchant makes the tender selection. Please program the device in a way that when the card is inserted, the tender type will be automatically credit card or the merchant can simply hit the confirm button to proceed with the credit card sale. Currently, when the card holder inserts their card before the tender type is selected, the merchant facing screen waits for the merchant to select the tender and the card holder…

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. tip online order

    Being able to remove the tip options in online orders.

    4 votes
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  12. Surcharge Fee and Non-Surcharge Total on Order Receipts

    PLEASE UPDATE SO WE ARE CALIFORNIA LAW (SB 478) COMPLIANT which took effect July 1, 2024.

    Our clinic charges 3% to credit card charges but not Debit or Cash. We would like to be able to print out order receipts that show the customer the different prices between paying with Credit or Cash/Debit, so they see their options and make their decision. Instead of only seeing the 3% fee on the payment receipt once its already been charged to the customer.

    PLEASE UPDATE ASAP Submitted 10/11/24

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Cannot issue store credit on orders with a mix of payment methods (gift cards and credit cards)

    Certain orders are not allowing store credit due to a mix of payment methods (gift cards and credit cards). This is a significant inconvenience for Retail merchants. The only workaround is manually issuing store credit through the gift card app, but that doesn't link back to the original order or update the stock quantity for items returned/exchanged.

    1 vote
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  14. Ability to Add/Edit/Remove Discount in Website

    Add back the ability to add/edit/remove Discount option on the website version in settings. I noticed it was removed after the update, it was very helpful having that option when I can not be at the location to adjust things.

    1 vote
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?

  15. Please allow keyed refunds in the clover dashboard virtual terminal.

    Please allow keyed refunds in the clover dashboard virtual terminal. If the original sale is not allowing a refund, then I have to get the whole card number and key in the refund, however, I can't do that in the Clover virtual terminal. In the Vterm, the options are "Take payment" "Pre-authorization" "Invoice" "Card verification" "Recurring payment." Please add "issue refund" to these options.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  16. QR Codes with specified numbers

    It would be helpful when creating a QR code or Payment link if the customer can choose the number of items they are purchasing. For example, a non profit is selling tickets for thier Gala. The customer can purchase more than one ticket however there is no way today that they can select the number of tickets being purchased. Is that something that we can add?

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  17. Allow Editing to Hosted Checkout

    For medical/dental offices we don't need "Your Order" at the top of the form. It makes it look like they are ordering tacos, not paying a medical bill. The whole form needs to be editable in order to customize it for offices besides those "taking orders".

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Clover should give an option to change the long receipt barcode into fewer numbers.

    Clover should give an option to change the long receipt barcode into fewer numbers. I have to note down the transaction ID or barcode for review purposes later on. Printing out is impossible. It is much better to key a few numbers then I can pull the previous transaction again whenever I need quickly.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Split payments on split checks

    We are unable to accept multiple forms of payments when checks are split by guest. This creates a large headache on busy nights and difficulty closing checks

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. QR codes to pay and add tip

    Ability to have QR Code that a customer can pay and add tip. For example, a ice cream stand that doesn't want Clover devices but wants to be able to accept cc by the customer scanning qr code and an employee will tell them what is owed, the customer then pays with Apple Pay or Google and it prompts for payment with tip.

    1 vote
    Submitted  ·  0 comments  ·  Tipping  ·  Admin →
    How important is this to you?
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