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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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387 results found

  1. We would like to be able to apply discounts to specific and multiple items/categories. It is extremely time-consuming to individually and manually apply the same discount to 5 different items within the same order/transaction. Giving us the ability to make some discounts item-specific would prevent employee mistakes (missing an item's discount), speed up transaction time, and improve our Clover experience.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  2. My customer would like the ability to customize the payment page for each payment link they have created. They are looking to accept donations, but also sell tickets through the Clover Payment Links, and wanted to have different Custom Fields and/or footer text on each of the payment pages.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  3. Please have an itemized invoice feature available where merchants can select items from their inventory and list it out on their invoice. Currently, they need to manually type out the list of items they are selling in the Notes section.

    6 votes

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    Started  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  4. Merchant would like to limit who has access to do cash transactions in the employees app so not every employee can use cash drawer. The only option now is to limit the register or dining app which makes it so employees cannot do any transactions. But merchant wants the option to limit cash transactions so if the cash drawer is being used, it would have the option to require a manager passcode.

    5 votes

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    Not at this time  ·  3 comments  ·  Other  ·  Admin →
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  5. When a recurring payment fails, only the client is notified and they would need to take action to correct. We are a service company with some recurring payments and would like to be notified when one of those payments fail, so we can decide whether to call the client or suspend service.

    2 votes

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  6. Enhancement Request: Invoice Draft Functionality

    Summary:

    Add the ability to save invoices as drafts.

    Description:

    Currently, invoices must be completed in a single session. It would be beneficial to have the option to save an incomplete invoice as a draft and return to it later.

    Problem:

    When creating invoices, there are situations where all required details (line items, customer information, pricing, or approvals) are not available at the time of creation. Without a draft option, users must either abandon the invoice or recreate it from scratch later, which is time-consuming and increases the risk of errors.

    Proposed Solution:

    Introduce a…

    2 votes

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  7. We operate a membership-based gym and rely heavily on recurring billing.

    Currently, Clover requires us to manually enter card information into Virtual Terminal to create recurring payment plans. This creates two major limitations:

    When customers are physically present, we cannot swipe/tap their card on the Clover device and directly enroll them into a recurring plan. Instead, we must manually key the card into Virtual Terminal. This increases friction and introduces unnecessary card-not-present risk when the card is physically present.

    There is no option to send a recurring payment signup link where customers can securely enter their own card information to…

    3 votes

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  8. We have a custom tender type "Payroll Deduct". When a return is made with this tender type we need to be able to refund to "Cocoa Gift Card" as we cannot refund to a person's paycheck after the fact. Please allow cross-tender refunds.

    1 vote

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  9. Current Problem:    Hello, The 4% increase will only apply to items in inventory and those items would have needed to have been added before Cash Discount increase was enabled.

    Need: Hello I would like to see the items run as a sale that may not be in the inventory but paid by credit card increased by 4%

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  10. Please allow for Merchants to send Recurring Payment links to their customers and their customers enter all their own card information. I'm running into this Clover limitation as I work to win business from competitors. With Clover if the Merchant has 100 recurring paying clients our Merchant has to get the card info and enter it manually for all 100 clients. With competitors, Merchants simply setup the recurring payment and send a link and the customer enters their card information.

    5 votes

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  11. Clover would be a strong fit for the Petro environment. Expanding the capability to accept WEX, Voyager, Fuelman, and similar fleet cards—particularly in a mobile setting—would be a significant advancement

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. In the retail space merchants need the ability to track quantities of inventory for variants and even adjust pricing for specific variants of a product. This is not currently a capability. You can have variants, but you cannot assign them a quantity.

    Example:

    A retail store has a blue shirt that comes in sizes Small, Medium and Large. Currently within the Clover Inventory Management System, the only way to accurately track the inventory of these items is to enter each shirt size as its own item because variants do not have the capability to have the inventory quantities tracked.

    So…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  13. Currently, there is an option to prevent voids after payment, and prevent EDITS after printing, but edits also prevent us from clicking the item and selecting the "+" sign to add additional items.

    Please add permission for ONLY disallowing VOIDS to printed items in the future.

    1 vote

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    0 comments  ·  Voids  ·  Admin →
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  14. Currently permissions allow you to restrict employees from removing items AT ALL or removing items AFTER PRINTING

    Not all items are printed, such as beverages, and we do not want the employees to be able to edit after the order has been submitted, regardless of if the items have been printed BUT we still want the employee to be able to remove items PRIOR to it being saved.

    This is currently not possible

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. Allow merchants to create a single use coupon, or multi use coupon, allow them to print this discount and provide to a single customer for later use

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  16. In the state of Florida, it is required to tax service charges, additional charges, and gratuity. Service Charges, additional charges, Gratuities must be taxable. It is a requirement.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  17. When creating a new tender type besides asking accept tender ; open cash drawer; also add -> non-revenue tender type. There are tender types that do no add revenue and shouldn't be added as gross in sales overview rather a non-revenue tender type

    1 vote

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  18. I would like the ability to decline a transaction if it is not paid in full. In other words, Disable Partial Payments.

    1 vote

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  19. We need to be able to refund specific amounts and/or just the tip on specific transactions. There have been several occurrences when, despite their best efforts, my employees have input too large of a tip amount. Example: a customer left a $4.00 tip, but they accidentally put $44.00. It was a total accident, but it went unnoticed until the next day after the credit sales had been closed out. Then, we could only refund the entire transaction or specific items. If we were able to refund just the tip or even the specific amount of $40.00 our problem could have…

    2 votes

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  20. The sales entry that gets pushed out of clover properly picks up the GST and PST if you set it up correctly but seems to be missing the GST and PST Sales line tag's so that when you utilize the sales tax modules within QBO for filing it doesn't pick up the amounts. You need to fix the data or the journal entry that gets pushed in order for it to properly be recognized on the QBO side so the filings are accurate.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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