338 results found
-
Dual Pricing
on invoices, offering a price with credit card and then an ach/cash price.
2 votesThank you for submitting your Idea to UserVoice.
-
Clover should adjust item quantity if an item is returned
Clover should adjust item quantity if an item is returned
2 votesThank you for submitting your Idea to UserVoice.
-
Allow admins to reassign sales by employee
I had an employee pickup a terminal that was still logged in by the previous staff who was using the terminal. As such, the employee's sale was lodged under the wrong user.
Currently, there is no way that I can reassign that sale to the correct users. Please grant admins the ability to reassign the sale to the correct employee.
10 votes -
When a transaction fails the text says "contact us" but didn't say how
When a transaction didn't succeed or fail it just gives some "check your email in ten minutes or contact us" but the page doesn't say how to contact clover. The page should clearly say how to contact people who can help.
1 voteThank you for submitting your Idea to UserVoice.
-
Ability to skip the receipt screen when not automatically printing a receipt
Many businesses prefer not to print customer receipts, yet still want the ability to bypass the receipt screen entirely for a faster checkout experience
2 votes -
Make payment receipt settings adjustable per device
E.g., Servers want the payment receipt to automatically print, but the bar does not
2 votes -
Tip suggestions on the receipt
FSRs have requested the ability to include tip suggestions on the printed bill as well, especially for cash paying customers
2 votes -
2 taxes for Virtual Terminal and Payment Links
The Clover Virtual Terminal (VT), and Payment Links, do not allow for 2 taxes - for example GST and QST in Quebec - to be selected. This is a headache for merchants who wish to have correct reporting regarding both federal and provincial taxes in Canada, and particularly frustrating since our POS does allow for two taxes. Here's a summary:
The Virtual Terminal – whether for manual entry, invoice, or otherwise – only allows for 1 tax type to be added, not 2. The workaround is to create a single tax type and call it TPS & TVQ and add…
1 voteThank you for submitting your Idea to UserVoice.
-
Multi Location Transaction Reporting
Need to see transaction detail reporting at multi location level. Sales Activity> transactions- and combine all types/ refunds voids. instead of going to all Loction an running daily
3 votes -
Tip options
option to pick what type of sale we are running. So, it can have an option for a tip or not an option for a tip.
We would like the tip option to show when collecting payment for services rendered by the esthetician IE: Facials, but not to show for collecting payments for the doctor. IE: copays or deductibles.
1 voteThank you for submitting your Idea to UserVoice.
-
Email addresses
I would like to see the ability to retrieve an email address of someone who donates to us. It is great way to build my supporter database.
1 voteThank you for submitting your Idea to UserVoice.
-
Note field needed in Payment Link
Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?
39 votes -
Refund Tip or Specific Amount on Specific Transaction
We need to be able to refund specific amounts and/or just the tip on specific transactions. There have been several occurrences when, despite their best efforts, my employees have input too large of a tip amount. Example: a customer left a $4.00 tip, but they accidentally put $44.00. It was a total accident, but it went unnoticed until the next day after the credit sales had been closed out. Then, we could only refund the entire transaction or specific items. If we were able to refund just the tip or even the specific amount of $40.00 our problem could have…
1 voteThank you for submitting your Idea to UserVoice.
-
Non-Profit perks
Others systems are charging 1.99% for charity for registered 501c3s. This is almost impossible to compete with. If it is possible to create some sort of a program to compete with this, it would be excellent.
1 voteThank you for submitting your Idea to UserVoice.
-
Show two taxes on register
Merchant needs to show two different taxes. Works well, except on Register is shows the total, not broken down by type.
1 voteThank you for submitting your Idea to UserVoice.
-
Reporting enhancement
This is a request for all devices. Not sure if the request should have been put under Payments but thought that is in reference to the Payments Saas.
Is there a way to show the Surcharge amount collected on credit card transactions on the batch report so that the merchant doesn't have to go to the dashboard to find it. It would be nice to have the breakdown on their batch report. Currently, it's more work for merchants that use their own invoicing/work order process to match those transactions.
2 votes -
Request to Correct Invoice Number Display in Customer Emails
We’re asking for two updates to how Clover shows invoice information in customer "Invoice" emails.
Issue:
When we enter our own invoice number into the “Invoice Number” field in Clover, this number does not appear in the email sent to customers. Instead, the email shows Clover’s internal transaction number, which is also labeled “Invoice Number.” This creates confusion because the number in the email does not match the customer’s actual invoice.We can manually add our invoice number to the notes field, but that causes unnecessary duplicate entry.
Requested Fixes:
Rename Clover’s internal invoice number to “ID”
- This matches…1 voteThank you for submitting your Idea to UserVoice.
-
Allow Canadian Customers to Choose Language(s) - French looks like Phishing email for English Customers
Please update the system to allow Canadian customers to choose the language used in their payment requests.
Many English-speaking customers in Canada do not have French language settings enabled on their computers. Because of this, French accented letters and other special characters appear as blank boxes instead of readable text. These boxes are showing up throughout the invoice requests and make the emails look unprofessional.
We’ve also received feedback that the payment request appears to be a phishing email due to these display issues.
For these reasons, it’s important to allow customers to select the language that will display correctly…1 voteThank you for submitting your Idea to UserVoice.
-
Receipt length needs to be customizable
Currently, the emailed/texted receipts are over one page, which causes issues with printing. Clover should allow the merchant to remove extra space in the receipt or remove certain fields (I understand some fields should not be removed, but there should be more options). There is a lot of empty space on the receipts that can be removed.
This can apply to printed receipts from Clover hardware as well. That is one of our #1 complaints that the receipt is very long. Allow merchants to remove extra space/extra fields.
1 voteThank you for submitting your Idea to UserVoice.
-
Get rid of the void option
For the past 6 years at the end of a transaction it gives the customer options for a receipt, text, email, print, the NONE. Well, a couple of weeks ago that somehow changed. Now the options are text, email, print or VOID. I can't tell you how many transactions customers have accidentally voided and I haven't been paid for thinking they are clinking none for no receipt. WHY WAS THIS CHANGE MADE?!
1 voteThank you for submitting your Idea to UserVoice.
- Don't see your idea?