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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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141 results found

  1. I would like the qr codes on the payment receipt to accept both android and iphone users.

    I would like to be able to accept payments from both iphone and android when using QR codes. It is very odd to have to inform the customers that if they want to use this convenient feature it is limited to only one type of smartphone. We are in a Lake Tahoe and we see a ton of tourists. Having to explain this is very redundant and sometimes very challenging when not everyone speaks English. Please update!! Thank you

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  2. sale tax inclusion for payment plan

    One reason to use the Clover more often would be to have a way to add the sale tax for the city in which the devices are being used without having to upgrade to a more expensive subscription. A threshold should be created to allow this feature for new and small businesses. A good example would be making more than 10,000 a month, taking you out of the free sales tax. However, many people who start new businesses don't have the income to upgrade to a more expensive subscription.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  3. When taking new payment for customer with new card the 'save card to customer' does not replace old card

    Make the 'save card to customer' actually work and replace old card on file

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. refund debit cards

    Kevin, you say that FIserv will give approval to refund to a debit card, but I have searched site and called and no one knows what you are talking about. If you won't refund to a debit like every other retailer in the world...please add cash as an option. I don't want to do a manual transaction because it does not put the item back in to inventory. PLEASE RUSH THIS.

    2 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  5. ability to clear overdue invoices

    For Recurring billing can it be added to have the ability to clear overdue invoices

    1 vote
    Planned  ·  0 comments  ·  Admin →
    How important is this to you?

  6. recurring payment customer notification via SMS and Email option on the dashboard

    via SMS and Email option on the dashboard when doing recurring payments.

    84 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  7. issues with browser widgets, chrome, and accepting payments

    Currently, using any browser other than Google Chrome to make a payment is intermittent (suddenly, this past week since the down time of last week 02/20/24) when clients make payments through the widget on my website that was developed via your site. This is an issue for those with Macs and others who for reasons of their own work, use other browsers. only 3 out of 20 times today was I able to go in and have the payment processed via firefox, for example. why not have your widget open in google chrome and close when done. Not everyone uses…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. URGENT! Add the ability to "adjust" tips after cash transactions!

    It is extremely urgent that when we have a cash sale there is the ability to add tips. System is set to have CC users tip on the screen, but when customers pay with cash there is no way to go back and add the tips so the accounting is correct.

    I run a high end salon which sells human hair toppers. Our average ticket is $1,000 and people tip on this! Our stylist cuts and styles the topper before the client walks out the door. When a client pays with a credit card, they have the option to tip…

    1 vote
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  9. Customer Tagging

    Recurring Payments should allow for customer tagging with a user defined identifier that would display both on the invoice ledger and transaction ledger. In addition it should be a sortable column. Also the Customer Name should also be a sortable column.

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  10. Invest in the customer rep agents

    As a business owner transitioning from Payeezy to Clover, I would like to say that the Clover customer service is non existant.
    I would propose investing in the people handling the customers. All my encounters with the agents were terrible, they have no knowledge of the products or/and how the system works.
    We take recurring payments, and nobody could explain how the system works or why it does not do what their own instructions advise you to do.
    There was no training nor welcoming instructions on how this platform performs. So far, it is net inferior to what Payeezy used…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Recurring Payments

    We need our manager to be able to access and edit the recurring payments.

    Could you please setup a separate permission for us to add it?

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  12. Bulk Changes

    We were converted from PayEezy. There were a lot of functions in the recurring payments like bulk changes to set a new amount to the entire plans customers and sorting the columns, by name, Exp Date, Next run date, etc. Some of our recurring payment plans have over 400 customers. We can't be expected to enter a change into each account as we have over 1300 transactions entered in our system.

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  13. On the Sale App, when a transaction is being manually keyed, can a pop up that says "If the card is not present this transaction should be p

    On the Sale App, when a transaction is being manually keyed, can a pop up that says "If the card is not present this transaction should be processed using the Phone Sale App?

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. virtual terminal

    Client asked that the the cursor move to the end of the 0.00 in the amount fields when the tab button is used. currently the 0.00 is totally highlighted and it does not allow an amount entry. until the mouse is used to click to put the cursor at the end.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  15. virtual terminal

    Client ask that the virtual terminal screen be condensed so that they do not have to scroll down to complete entering the transaction information.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
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  16. CareCredit

    Reimplement CareCredit for Healthcare Businesses

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Need to discount total medispa order rather than individual items.

    Need to be able to apply a dollar amount discount to the entire tab rather than to each item. For example, in our MediSpa we have a client how is administered 18 units of Botox. Each unit price is $11. We want to give a $25 discount.
    How can it be done??

    1 vote
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?

  18. Associate Clients to QR code

    create a QR code associated with a general discount for some clients. For example, I want my local clients to have a discount when they show their QR code

    1 vote
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?

  19. Reoccurring Pay - Billing Frequencies

    The merchant has clients that bill at different time periods and which requires the creation of multiple payment plans, the client suggested a single QR functionality that would notify the merchant of upcoming payments

    3 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  20. Exchanges with more flexibility

    We use Clover for our retail business and would like more flexibility with exchanges. Many times, the exchange is not for an exact priced item. The work a round is time cumbersome - Issue an in-store credit, because sometimes the item can't be refunded. Create a new sale for the exchange for items and then pay via a split transaction of in-store credit and regular payment.

    13 votes
    Deferred  ·  0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?
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