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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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255 results found

  1. When using a card to start a tab/ Pre Authorization the pre auth amount should increase as the tab builds. For example if i start a tab and its $15 and you click the pre auth of $25 and save the card the next time they get a a drink or food the total would then be $35 but the pre auth is still @ $25. the pre auth should increase with the order amount and not stay at $25.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. Currently when customers are putting in their pin, it only shows numbers. Merchant says some of her customers use letters and would like that to show the T9 keypad just as a visual indication of what letters are being pressed.

    1 vote

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  3. Taxes on SNAP EBT 'Food Stamp Payment Cards' must be striked out "automatically to ZERO" during swiping up the cards. Until now we are doing it manualy (take out taxes) but we miss out on certain transactions during rush hours.

    1 vote

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    Under Review  ·  0 comments  ·  Taxes  ·  Admin →
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  4. If I have a client that has a payment due in 5 days, but they wish to pay today but their payment is on (pending status). I can't remove them from a pending status. I can remove the payment plan and delete it, and that payment will still be pending. I would have to charge them, leave the payment that's pending, only to return it. I need flexibility for my clients. Another client that had an extra recurring payment as error and because they were in (Pending Status) I could not stop the payment. I called Clover, and I was…

    2 votes

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  5. I think the ability to assign a category to a payment link is crucial. Our high school wants the ability to use payment links for fundraising but currently payment links all show up as "uncategorized". This would prevent us from holding concurrent fundraisers because we would not be able to easily determine who the funds belong to as they would all show as 'uncategorized'.

    2 votes

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  6. The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.

    22 votes

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  7. Need the ability to allocate a percentage of individual net sales from one employee to another. (ie: allocating 2% of each individual server's net sales to the bartender at the end of each server shift).

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  8. Change the default receipt message. Currently it says 'Hey, Your payment has been received.' I don't like the salutation 'Hey' can you change it to 'Hello' or leave it off?

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. Invoice sent to

    — —

    Scheduled for

    Wednesday, May 14, 2025

    Payment due by

    Our Merchant would like the 21 & 45 due by added

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  10. The Essentials service plan is missing from the Clover User Voice Forum options. Payments, Restaurant, Retail, and Services are available, but Essentials is not a section listed, so there is nowhere to add a suggestion specific to that plan that does not fall under the other plans.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. I need the business name and any notes/comments from the client added to the notification

    2 votes

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  12. It is just a request to incorporate merchant DBA name in the closeout report sent to Merchant's email address. Currently we only have MID in the email sent. It will be a problem for the merchant to identify the business if they have two or more account linked the same email address.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Allow the ability to void a cash transaction. Currently, it can only be refunded. The transaction was accidental and therefore, no cash was exchanged so we cannot refund it.

    3 votes

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    Under Review  ·  0 comments  ·  Voids  ·  Admin →
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  14. We recently switched over to Clover from Square for our veterinary practice. Today we learned that we are unable to take split payments unless enrolled in a restaurant plan (according to support). We find it extremely silly because when we used Square we were able to do split payments for our clients with no additional application or plans needed. I've also used Square at restaurants and split payments work the same way without needing anything special. Needing to pay for a different plan just for this one function makes no sense to us and also not being able to benefit…

    1 vote

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  15. 1 vote

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  16. In Customer List – Business Name does not appear as a column. Clover Support recommended that they put Business Name in First Name field as a workaround.

    Recurring Payments – there isn’t a column to show Next Run payment date, only Last Run

    1 vote

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  17. Make a way that customer will make signature (in the clover duo machine or any other machine that makes digital signature) not just for transaction but also for store policy such as "No Refund".

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  18. Right now, the Clover device makes you select a tip before instructing you to insert or tap your card . We can speed the process up by just inserting the card at any point right now —-but the tap feature, which is what everybody is gravitating towards now, is not activated until after the tip is selected. In fast environments when a bartender puts the flex down for the customer, the customer is selecting the tip button and walking away. So not only is there a speed component that’s better with toast, but there is a liability component that doesn’t…

    1 vote

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    Deferred  ·  1 comment  ·  Other  ·  Admin →
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  19. Hello we have problem the waiter is only allowed to order and print reciept ! so when customer goes to pay at the cashier the tip goes to cashier.

    we also have another problem we can only scan with the order section .

    the scanner is not compatible with dining in app

    2 votes

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    Deferred  ·  0 comments  ·  Tipping  ·  Admin →
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  20. We are a business that doesn't have french language support. Additionally all of our customers are English speaking. We would like to have the option to remove the French that is automatically added to our e-invoices that are coming from the virtual terminal.

    1 vote

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