118 results found
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void and refund limitation time limits on debit card transactions
Remove void and refund limitation time limits on debit card transactions. The 25 minutes is a concern and is impacting the merchant's ability to satisfy customers.
1 voteHello,
This behavior is controlled by Fiserv SE Number. Please contact Clover Support to validate the merchant's SE Number to determine if this behavior is not currently available for the merchant.
Thanks,
Clover Product
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List of invoices sent from virtual terminal
I send a lot of invoices from the virtual terminal and usually all get paid right away but there should be a way to see if one wasn't paid and if I need to follow up with the customer. I think this would be a great add on so we are confident sending invoices knowing we have a confirmation it was paid or not.
6 votesThis is now possible with the Invoice Manager feature we launched in November 2021.
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Issue a partial refund
The merchant would like to issue a partial refund within the transaction app and not have to issue it manually
23 votesHello, thanks for reaching out.
Partial refunds are available now.
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Send reminders to a customer on an invoice
Per Clover support, invoices have a 180 period before expiration. It would be really helpful to add the ability to send a notification/email to the customer if the invoice is still unpaid within that time. Even if it's just resending the same invoice link.
6 votesThis feature is now live in Invoices app.
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View unpaid invoices through Virtual Terminal
The Merchant would like to be able to view a report or list of invoices that have been sent from virtual terminal but not yet been paid.
9 votes -
Partial refunds
The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.
138 votes -
Ability to process a refund through the Virtual Terminal
Please add the ability to process a refund through the Virtual Terminal. I have gotten this request from over 20 different health care practices (dentists, doctors, etc). Most doctor's office utilize a "back office billing" person that keys cards into the virtual terminal while the front desk uses the Clover Flex or Mini. However, if the back office has to issue a refund to a patient, then they must use the Flex or Mini and can't do it from their computer/virtual terminal. A lot of times the back office biller isn't even in the same building.
3 votesThis capability already exists within the Transactions tab on the web dashboard.
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Virtual Terminal (Invoice Reports)
For the virtual terminal send invoice option, I would like to see a report for the invoices we sent out (daily, weekly, monthly, yearly timeframes). Also,
I would like to see invoices paid in report form. It would help with determining if we collect more money by invoices vs over the counter and phone payments.9 votesWe launched Invoices app that has this functionality in it.
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Void Option in addition to refund
Merchant wants to be able to void a transaction after a payment has already been done to avoid fees.
4 votesHello,
Thanks for your feedback.
Our void/refund buttons will soon make it more clear which action is possible at that exact time.
If merchants want to be able to void until the end of the day, then make sure they're enabled for gateway tipping and the void occurs before closeout.
Thanks,
Clover Product
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List from Merchant I recieved - Im a BC
• Recurring invoicing for existing customers
• The ability to see all invoices and their payment status in one dashboard or filter.
• The ability to select customers from a drop down menu when sending an invoice (to avoid having to manually type in the customer information every time you set up an invoice).
• The customers tab does not merge the same customer under one customer line. Instead it repeats the same customer information repeatedly. It would be great to input customers into the platform and then select the customer to see all the invoices and payments received in…9 votes -
Virtual Terminal Partial Refund
Have the ability to do partial and manual refunds through Virtual Terminal.
54 votes -
Identifier for Invoices in Orders
When generating an invoice through virtual terminal, there needs to be a simple way to identify the invoices. Could be a new order type or just some label in the order list that says "invoice" or "virtual invoice."
7 votesInvoice identifier was added to transaction list view.
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3 votes
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Email merchant when invoice is paid
Once an invoice is paid, have an email notification sent to merchant to let them know it is paid. Otherwise they have to constantly check their batch/transactions. This would make it much easier to keep track of open invoices and reconcile.
6 votesBy default all paid invoices receive an email to the owner of the clover account
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Customer option to partially pay invoices sent through Virtual Terminal
Allow customers to partially pay and allow multiple payments on one invoice. For customers who cannot pay the full invoice amount in one payment.
5 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Manual transactions on the tablet for Station Pro.
The ability to hand key a transaction on the tablet for phone order transactions, not just the customer facing Mini
2 votes -
Merchant Requesting Clover GO and VT Link
Merchant states that when he processed a sale on the Virtual Terminal he is able to view it on the dashboard. However when he launched the clover go app and goes into the transaction that was processed on VT it does not load. Advised merchant to use the dashboard and confirmed that he is able to see the transaction. Merchant requesting to view VT sales on the Clover go app instead of visiting the Clover dashboard.
4 votes -
with the invoice app, can we save paid invoices for future reference
It would be great if you could save paid invoices for future reference.
I have a client that sells car batteries with a 60 month warranty. I4 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Create a Void button
Clover needs to have a Void button for credit transactions. This would allow an incorrect or unwanted credit card transaction to be removed and possibly reran, if neccesary. Then, the charge would not show up on the customer's bank account until the hold falls off, and the merchant would not be charged the discount fee for the refund.
18 votes -
International zipcodes
Merchant would like VT to be able to accept international zip codes that have letters or characters.
2 votesVT supports international zipcodes now for AVS.
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