118 results found
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Refunds via manual input when two Clover minis are tethered
It is currently not possible/easy to refund a card-not-present credit card transaction that falls outside the scope of the transaction logs when the credit card is not present (eg: cancellled mailorder) and the two Clover minis are tethered without jumping through hoops.
Hoop #1: Unplug the USB tether cable, then initiate the refund on the merchant-facing terminal. A Manual Input button will appear after pressing Issue Refund. Plug the USB tether cable back in.
Hoop #2: Deactivate the tether app on the customer-facing terminal by pressing on the 4 corners of the screen. Unlock the customer-facing terminal. Initiate the refund…
3 votesHello,
This enhancement has been released. If you disagree, please reply back to this response.
Thanks,
Clover Product -
2 votes
There is a payment receipt setting that will include the note from the VT screen on the receipt.
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Virtual Terminal does not track the employee name that does the transaction if they use a card on file Customer
When an employee logs into the dashboard and then runs a transaction on the Virtual Terminal using a stored card the transaction gets marked as a generic employee tag instead of the name they are logged in as. This makes tracking the transactions impossible and what is the point of having credentials for employee's if they can use Virtual Terminal without tracking...This is called an enhanced feature but I think it is a glitch that should be fixed...
4 votesHello - Thanks for reaching out. This feature is available now.
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Debit card refunds should go directly back to the card
Currently Debit Card refunds only give a cash back option or a backwards manually refund that doesn't show the refund of sales tax or what the refund was per inventory.. I received a new station in Nov 2019 and that seems to be the only option, which is really strange since my earlier system, which I had for 4 years, was able to refund debit cards just like a credit card. Please just let us refund debit cards as we did in the past. The new/current way doesn't have checks and balances with inventory and sales tax.. Makes, no sense!…
17 votesHello,
Clover supports refund of a debit card, either when the debit card was ran as Credit or Debit. Merchants who have been approved for Debit Refunds through Fiserv Risk review can also process direct Debit refunds through our solutions.
Thanks,
Clover Product
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Have Clover the ability to enter in Canadian zip codes
Have the ability to enter Canadian zip code along with the letters associated with the zip code when processing a manual transaction.
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Manually enter EBT cards
Merchant would like to be able to manually enter EBT cards in register or sales app.
4 votesThis is now supported on Clover.
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Recurring Billing
We need to be able to do recurring billing on Clover.. 100s of customers asking for it.
49 votesWe’re happy to say that recurring billing has just been released by Clover.
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Auto-Gratuity feature in Clover Dining
Clover Dining needs an option to automatically add a gratuity to tables of set number of guests. This is a VERY common feature on restaurant POS systems and may end up losing potential clients.
This feature needs to be able to be turned on and off (manager permission) as well.
75 votes -
Add virtual terminal mobile dashboard app
Merchant would like to add virtual terminal payment option to mobile dashboard app newest version
2 votesHello,
Our Clover Go app can accept payments via manual entry (keyed).
Thanks,
Clover Product
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Manual Closeout
Can we at some point enable manual closings at end-of-day--as it depends on the business?
18 votesHello,
Manual Closeout is supported today,
Thanks,
Clover
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Add payment gateway capability to the Virtual Terminal / Clover Dashboard.
It is great that the dashboard was outfitted with a Virtual Terminal but it seems too easy for First Data to make the dashboard a full blown Payment Gateway. Give it the ability to Store Cards, set up Recurring Payments, Generate an API transaction key or HTML for a Pay Now button.
16 votes -
Remove the "Void Transaction" from the Customer Copy Receipt screen
While running a sale transaction, after the merchant copy receipt prints, the final step of completing the transaction, the Clover Flex screen will display the customer copy receipt prompt. The merchant is given a choice between print, email, and text. At the bottom of this screen, there are two options "Void Transaction" (in red) and "Done" (in green).
The complaint is with the placement of the "Void Transaction" option right next to the "Done" option. There is almost no need for a "Void Transaction" option to be on this final screen. Rarely does a merchant need to immediately void a…
14 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Void sale before batch sends out
must have the option to void the sale before the batch send out on the end of the day. very important.
8 votes -
Make the Void Report and the Void Function Useful and Safer
Make the Void Report (and the Void Function) Useful!
While I'm glad we finally have a report that logs all Voids, we still need major Void and Void report upgrades:
1. Logging a void is helpful, but owners and managers need to know WHY something was voided. We need to be able to create and assign Void reasons or codes, ESPECIALLY for restaurants.
2. The current VOID function is almost worthless, because it ONLY works immediately after a payment has been made. Virtually all major competing POS systems and credit card terminals allow voiding of items and payments up until…8 votesHello,
#1 & #2 will be available in a future release. #3 is currently in review.
Thanks,
Clover Product -
Gateway link for customers to make online payments
Merchant wanted gateway link for customers to make online payments to merchant
10 votesClover Invoicing is a tool that is part of Virtual Terminal that allows you to send an email with a link requesting payment from a customer.
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Ebt manual
The merchant would like the option in the Register to manually enter ebt transactions
3 votesThis is now supported.
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terminal to read "transaction canceled" instead of "All Done" when backing out mid sale
When a transaction is cancelled or backed out of, the terminal should read "transaction cancelled" instead of "all done" as the message is the same after a sale is completed so merchants are complaining they wouldn't know if the cardholder backed out of the sale when passed the terminal without verifying the "transactions" app after each sale
6 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Access to the Virtual Terminal as the manager or administrator
Merchant wanted to request to have access to the Virtual Terminal as the manager or administrator since the only who has permission to use the virtual terminal is the owner.
1 voteVirtual Terminal permissions can already be modified from employees>permissions
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Credit Card Convenience setup according with credit card type
Not sure if available but have not found this feature. Setup in clover credit card convenience fee that will be attached to the type of payment used. Clover should recognize when a customer is paying with Visa or MC, etc. to pop a message to customer "you will be charged a convenience fee of $xx% or $xxflat" amount according with the setup. This additional fee should be added to the total receipt amount authorized.
3 votesHello,
This solution has been released with our US Credit Surcharge program.
Thanks,
Clover Product -
Issue refund on dashboard
Add the ability to process partial refunds on the Clover Web Dashboard.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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