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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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111 results found

  1. It is currently not possible/easy to refund a card-not-present credit card transaction that falls outside the scope of the transaction logs when the credit card is not present (eg: cancellled mailorder) and the two Clover minis are tethered without jumping through hoops.

    Hoop #1: Unplug the USB tether cable, then initiate the refund on the merchant-facing terminal. A Manual Input button will appear after pressing Issue Refund. Plug the USB tether cable back in.

    Hoop #2: Deactivate the tether app on the customer-facing terminal by pressing on the 4 corners of the screen. Unlock the customer-facing terminal. Initiate the refund…

    3 votes

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  2. The merchant would like the option in the Register to manually enter ebt transactions

    3 votes

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  3. Not sure if available but have not found this feature. Setup in clover credit card convenience fee that will be attached to the type of payment used. Clover should recognize when a customer is paying with Visa or MC, etc. to pop a message to customer "you will be charged a convenience fee of $xx% or $xxflat" amount according with the setup. This additional fee should be added to the total receipt amount authorized.

    3 votes

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  4. Virtual terminal customer name allow special characters such as dash and apostrophe and multiple last names. When attempting to add customer with two last names it says invalid.

    3 votes

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  5. I need the ability to edit the amount of the recurring payment for each customer.
    we're a tutoring center, and we charge each customer a monthly fee based on the number of sessions rendered. So although the amount is the same for most customers most of the year months, it happens that I have to charge a customer a different amount this month, then the customer will be back to the regular amount next month. There's no solution for this now, so I have to delete the recurring payment, charge the customer manually, and then recreate the recurring payment for…

    2 votes

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  6. We would like to have a field added to the web checkout screen when our customers input their credit card information for payment to us. We create and send out invoices out of quickbooks to our customer organizations. However when customers pay us, only the name of the person making the payment is entered and it is difficult to match the payment to the invoice. Can we add a field to the web checkout screen that allows the customer to input the invoice # they are paying or the business name of their organization so that we can more easily…

    2 votes

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  7. We send invoices to lots of parents for classes and lessons. Many times they ask me to resend the invoice (because they can't find it or for convenience.) I would like to resend rather than just tell them the date I sent is and hope they find it.

    Also, sometimes they sign up close to an event and the payment guarantees one of the limited spots. I need the ability to resend before 7 days in order to allow the next student in line to join the class if a customer is not going to pay. Thank you!

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  8. It is very disappointing the way engineers set up invoicing , How can you decide due date 7 days from invoice . There is no customization can be done on invoice.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  9. In order to avoid having to delete and recreate an invoice in order to send a "reminder" to a client about an existing invoice, would be great to have the following features added:

    -Ability to send out to multiple recipients/ability to CC other recipients
    -Ability to change/modify due dates and terms
    -Ability to send a reminder or re-send an existing invoice (perhaps to alternative email address if necessary)

    I believe at this point, there is an option to send a reminder, but after 7 days. It would be great if we are able to send out reminders or re-send invoices…

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hello,

    Regarding #1, this request does not align with our current priorities.

    #2 will be available in a future release.

    #3 has been released. 

    Thanks, 
    Clover Product

  10. When a transaction or item is refunded, it does not reflect the refund in rewards points the customer earned on the original sale. Consequently, we could have a situation where the customer made a large purchase in order to get a reward, but then returned their purchase for a full refund. They still can claim the reward.

    2 votes

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  11. The latest update created a due date, always one week from the date the invoice is sent. The due date should be an adjustable field as each business has its own terms. Ex: payment upon receipt, net 10 or 30.

    2 votes

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  12. Add both Amount AND percentage options to tip options. Some people like to tip a percentage, others like to tip an even $1, $5, $10 etc

    2 votes

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    Completed  ·  0 comments  ·  Tipping  ·  Admin →
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  13. I have 3 recurring plans, I added 4 customers to the plans and when I go to view the plans and customers, the customers do not appear. which means if my customer cancels the subscription I can't find them to delete it.

    2 votes

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  14. Some of can't aren't the the shop. So when we receive a complaint on yelp or email, we need to have access to issue refunds on orders when we log into the Clover dashboard.

    2 votes

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  15. I need the ability to accept a debit card as credit and bypass the pin

    2 votes

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  16. If a customer paid with a debit card we see that we can't process a return to that payment method. It does give an option for a gift card. I would like to see an option for another payment method so we don't have to process the return manually.

    2 votes

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    Hello, 

    Thank you for your feedback and patience. 

    We believe this has been resolved for at least Visa, MasterCard, and Discover through our support of Online Refund Authorization. Please reply back if we are misunderstanding your original post.

    Thanks, 

    Clover Product


  17. Business Name is an optional field when merchant takes a payment via the Virtual Terminal; however, when they want to Send Invoice, Business Name is still not an option. Please add it to Send Invoice tab as well so invoices can be addressed to a business rather than individual

    2 votes

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  18. The ability to hand key a transaction on the tablet for phone order transactions, not just the customer facing Mini

    2 votes

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  19. Merchant would like VT to be able to accept international zip codes that have letters or characters.

    2 votes

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  20. 2 votes

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