128 results found
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Include a "tip" section in an online invoice sent via virtual terminal/email
After I send the invoice via virtual terminal, to a customers email-- a section for the customer to manually input desired tip amount with their invoice balance prior to inputting payment information. My business primarily focuses on sending online invoices to customers, whom I spend lots of time and energy with, and they'd like to tip, however it does not give them that option, unless I automatically include it in the total invoice billing amount.
3 votesThis feature is now live.
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Ability to process a refund through the Virtual Terminal
Please add the ability to process a refund through the Virtual Terminal. I have gotten this request from over 20 different health care practices (dentists, doctors, etc). Most doctor's office utilize a "back office billing" person that keys cards into the virtual terminal while the front desk uses the Clover Flex or Mini. However, if the back office has to issue a refund to a patient, then they must use the Flex or Mini and can't do it from their computer/virtual terminal. A lot of times the back office biller isn't even in the same building.
3 votesThis capability already exists within the Transactions tab on the web dashboard.
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3 votes
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Refunds via manual input when two Clover minis are tethered
It is currently not possible/easy to refund a card-not-present credit card transaction that falls outside the scope of the transaction logs when the credit card is not present (eg: cancellled mailorder) and the two Clover minis are tethered without jumping through hoops.
Hoop #1: Unplug the USB tether cable, then initiate the refund on the merchant-facing terminal. A Manual Input button will appear after pressing Issue Refund. Plug the USB tether cable back in.
Hoop #2: Deactivate the tether app on the customer-facing terminal by pressing on the 4 corners of the screen. Unlock the customer-facing terminal. Initiate the refund…
3 votesHello,
This enhancement has been released. If you disagree, please reply back to this response.
Thanks,
Clover Product -
Ebt manual
The merchant would like the option in the Register to manually enter ebt transactions
3 votesThis is now supported.
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Credit Card Convenience setup according with credit card type
Not sure if available but have not found this feature. Setup in clover credit card convenience fee that will be attached to the type of payment used. Clover should recognize when a customer is paying with Visa or MC, etc. to pop a message to customer "you will be charged a convenience fee of $xx% or $xxflat" amount according with the setup. This additional fee should be added to the total receipt amount authorized.
3 votesHello,
This solution has been released with our US Credit Surcharge program.
Thanks,
Clover Product -
Virtual terminal customer name allow special characters
Virtual terminal customer name allow special characters such as dash and apostrophe and multiple last names. When attempting to add customer with two last names it says invalid.
3 votes -
Refund single items in multiple item sales and Cash refunds with split tender.
Clover app should have the ability to choose an item to refund in a sale. The refund function currently only allows one to refund entire order. With that being said you must do a manual refund. Also there is currently NO way to do a cash refund when a sale is paid with split tender, only refund to a card. Cash refunds only to all cash sales. This needs to change.
2 votes -
recurring payment
I need the ability to edit the amount of the recurring payment for each customer.
we're a tutoring center, and we charge each customer a monthly fee based on the number of sessions rendered. So although the amount is the same for most customers most of the year months, it happens that I have to charge a customer a different amount this month, then the customer will be back to the regular amount next month. There's no solution for this now, so I have to delete the recurring payment, charge the customer manually, and then recreate the recurring payment for…2 votesFor your use case, we recommend using virtual terminal with card on file.
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Web Checkout Screen - new field added
We would like to have a field added to the web checkout screen when our customers input their credit card information for payment to us. We create and send out invoices out of quickbooks to our customer organizations. However when customers pay us, only the name of the person making the payment is entered and it is difficult to match the payment to the invoice. Can we add a field to the web checkout screen that allows the customer to input the invoice # they are paying or the business name of their organization so that we can more easily…
2 votesHi All -
The payment note is a configurable field that is available for the merchant to include on Payment Links. This would allow the consumer to include the invoice number as requested
Thank you
Clover
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Send Reminder or "ReSend" Invoices
We send invoices to lots of parents for classes and lessons. Many times they ask me to resend the invoice (because they can't find it or for convenience.) I would like to resend rather than just tell them the date I sent is and hope they find it.
Also, sometimes they sign up close to an event and the payment guarantees one of the limited spots. I need the ability to resend before 7 days in order to allow the next student in line to join the class if a customer is not going to pay. Thank you!
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
It is very disappointing the way engineers set up invoicing , How can you decide due date 7 days from invoice .
It is very disappointing the way engineers set up invoicing , How can you decide due date 7 days from invoice . There is no customization can be done on invoice.
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Option for multiple recipients, to change due date, and send a reminder/re-send existing invoice created from Virtual Terminal.
In order to avoid having to delete and recreate an invoice in order to send a "reminder" to a client about an existing invoice, would be great to have the following features added:
-Ability to send out to multiple recipients/ability to CC other recipients
-Ability to change/modify due dates and terms
-Ability to send a reminder or re-send an existing invoice (perhaps to alternative email address if necessary)I believe at this point, there is an option to send a reminder, but after 7 days. It would be great if we are able to send out reminders or re-send invoices…
2 votesHello,
Regarding #1, this request does not align with our current priorities.
#2 will be available in a future release.
#3 has been released.
Thanks,
Clover Product -
Remove customer rewards points when refund is issued
When a transaction or item is refunded, it does not reflect the refund in rewards points the customer earned on the original sale. Consequently, we could have a situation where the customer made a large purchase in order to get a reward, but then returned their purchase for a full refund. They still can claim the reward.
2 votes -
Virtual Terminal Due Date
The latest update created a due date, always one week from the date the invoice is sent. The due date should be an adjustable field as each business has its own terms. Ex: payment upon receipt, net 10 or 30.
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
update tip options
Add both Amount AND percentage options to tip options. Some people like to tip a percentage, others like to tip an even $1, $5, $10 etc
2 votes -
My customers do not appear under recurring billing
I have 3 recurring plans, I added 4 customers to the plans and when I go to view the plans and customers, the customers do not appear. which means if my customer cancels the subscription I can't find them to delete it.
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product
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Ability to issue refunds on the web dashboard.
Some of can't aren't the the shop. So when we receive a complaint on yelp or email, we need to have access to issue refunds on orders when we log into the Clover dashboard.
2 votes -
I need to have the option of using a debit card as credit and bypass pin
I need the ability to accept a debit card as credit and bypass the pin
2 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
return to any credit debit card if original payment method cant' be used
If a customer paid with a debit card we see that we can't process a return to that payment method. It does give an option for a gift card. I would like to see an option for another payment method so we don't have to process the return manually.
2 votesHello,
Thank you for your feedback and patience.
We believe this has been resolved for at least Visa, MasterCard, and Discover through our support of Online Refund Authorization. Please reply back if we are misunderstanding your original post.
Thanks,
Clover Product
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