136 results found
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Keep Order history saved on the device longer than 30 days
Any data older than 30 days is no longer stored on the Clover POS device, forcing users to access a computer for this information. This change impacts business operations by requiring additional equipment that was previously unnecessary, leading to a negative customer experience. I expect this issue to become more significant in the retail environment as we approach the holiday season when returns over 30 days are more common. Additionally, we can no longer search by a customer's last name, nor can we see if they received a discount or used reward points, which affects merchant profit margins.
1 vote -
please add a toggle button to turn off/on 2 receipts on POS terminal.
recently CRA audited us and they did not like your logged version of transaction since they were looking for the actual receipts. Please add a toggle button to turn on/off 2 receipts under printing setting. I was very disappointed to learn that Clover has removed this option to print 2 receipts at the same time and now its manually done.
1 vote -
processors receipts
There is a new update that autoprints when a transaction is declined. In the past in our busy environment we would leave the client with the processor to pay while helping other customers (high volume bar) and we could see that the transaction went thru from across the bar and acknowledge payment. It now prints even when the transaction is declined. Has caused us much grief and lost payments. It should be an option to turn this off especially because it was not a feature before.
1 vote -
The ability to add a printer beeper/buzzer to the Star TSP100 order printer
Star already supports a printer buzzer (model BU01-24-A) that plugs into the RJ11 jack at the back of the unit. Ideally, we could set this to print to only certain order types, namely online orders that employees wouldn't necessarily be aware of.
1 vote -
Gift card balance on payment receipt
Please allow the remaining balance on a gift card to automatically print on the payment receipt. It slows down a business when they need to go to the gift card app to see the balance
1 vote -
Automatic Customer Payment Receipt control per device
Being able to auto print customer payment receipt per device basis rather than applying the setting across all devices on the same MID.
Ex, want auto customer payment receipt printed from clover stations while offering manual selection on the Flex device.
1 vote -
Send Refund Receipts
Sales Activity -> Transactions -> Refunds
When we are in the Details of a refund there is no option to Send Receipt. Can we get the button to Send Receipt similar to the Payments tab? As it stands it is far too manual a workaround process to manually send a refund receipt to a customer when one is requested.
1 vote -
When merchant accepts multiple payment types they would like to have one receipt showing the different payment methods.
When merchant accepts multiple payment types they would like to have one receipt showing the different payment methods. This shows on the dashboard receipt but does not print out for the customer receipt
4 votes -
1 vote
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There is a 1 email limitation when emailing receipts. The steps to email to add'l addresses is inefficient..
The ability to email multiple addresses, separated by a comma or semi-colon, should be available directly from the charge processing screen. Currently, you can only email to 1 addresses then must go to transactions, after you submit the payment, open the transaction and send duplicate receipt, also, 1 address at a time.
1 vote -
Option to print multiple order receipts automatically
Merchant would like an option to automatically print multiple order receipt copies for the same order when an order is fired to the order printer.
4 votes -
Additional fee
Be able to change the layout on the printed receipt.
Merchandise amount
Subtotal
State tax
TotalI need to be able to add an additional fee and make it clear to customers that they are not getting taxed on that fee
Merchandise
State tax
Subtotal
Additional fee
Total1 vote -
add Phone number option at the register while billing
Phone number option at the register while billing
2 votes -
Add a description line on the receipts from the virtual terminal.
I'm in the limo transportation business, and our clients virtually order our services and we get their info including creit cards, store it and charge their card after every use and we sent them a receipt with a descripion of each charge/service on it. They often use our services frequently with different services and rates.
While there is a line in the virtual terminal under the Order Note, it does not however show on the receipt. This is crucial for us and our clients to have that description line so they can get reimbursed or identify which charge is for…2 votes -
E-receipt default type
The electronic receipt that a customer receives should default to the "detailed" version of the receipt to show additional details instead of having to click the embedded link to open up the more detailed receipt. If customers have more details presented to them in the default receipt, it will greatly help merchants when the customer calls the business to discuss the purchase, as they can reference the details such as Invoice number or order number, etc.
1 vote -
Kitchen order receipt item summary at top for all printers
When an order is fired that contains individual items that are Hot that go to the HOT printer and items that are Cold and go to the COLD printer that need to go the same table and be delivered at the same time there is no way for the specific printers to know that there is a corresponding order sent to the other printer. Food is getting expedited separately instead of together. The summary also helps with pulling food items to start cooking, then reference modifiers.
3 - Main Dining Room - Dine In
Server: Alex
4 – Filet 6oz,…
2 votes -
Additional filters for transactions report
The merchant would like additional filters to be added to the transactions report on the dashboard. In particular, since the payment amount shown on the transactions report already includes the taxes and services charges, the merchant would like an option to remove these amounts and show only the gross sales amount of each individual transaction before taxes and services charges are calculated.
1 vote -
Third Party Platform Receipt Header and Sticky Label
For Delivery platforms, it should state whether or not it is Delivery or Pickup.
For Ubereats, it will say Uber Eats Delivery and Uber Eats Pickup which is good. The only issue is that on the sticky labels, it will state delivery whether or not it is delivery or pickup. For Doordash, it will just say Doordash Pickup on the top of the receipt. If it is a pickup order, the name will say for example: Pickup-John. We would like it to be made easier by separating the headers Doordash Pickup and Doordash Delivery. For Grubhub, it will not indicate…
1 vote -
Print receipts only when they require a signature
Would like the the option to only print receipts based on the signature requirement.
1 vote -
Add sticky label printer to online ordering preference options.
In the screen where it says set online ordering preferences for printers, we would like it to list label printers as well. Currently, it only lists kitchen printers. I run a bubble tea and vietnamese restaurant. When online orders come through the kitchen, we want it to print out the expo receipt with all items listed. We have two different labels, food and drink. Food is for the kitchen, and drink is for the label printer in the front. The issue is, when an online order or delivery order comes through, it will print out two receipts. One receipt will…
1 vote
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