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How can Clover help merchants seamlessly and effortlessly manage their businesses? What features should be added to Clover’s software to improve management functions?

Management Functions: Employee Management

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two factor authentication needs to be improved

Hello clover, we are very angry that you are forcing us to use the 2 factor authentication. There are two of us that use the clover dashboard and we both have a computer that we use. There isn't cell service up here where our business is so cell phones cannot be used. After numerous calls, being on hold over and over again and transferred over and over again I finally got someone that could tell me about the authentication app. So I installed the app on both computers but can only get it to work on one computer and it is very much a pain to use taking many tries to get it to work each time we log in. I've been using the recovery codes on the other computer but as you know they can only be used one time each code. We feel our password is good enough security. We would like to have the 2 factor authentication turned off. We have waisted hours and hours on this and are just done with this hog wash. Please turn off the 2 factor authentication or come up with a better way of logging in that doesn't require a cell phone!

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Necia or Nancy shared this idea  ·   ·  Report…  ·  Admin →
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  • Bob de Salis commented  ·   ·  Report

    Two factor authentication is great, but it has to work. Having a US company being managed outside the US does not allow for authentication by SMS to work. E-Mail is much better.

  • Honey Joe commented  ·   ·  Report

    Agreed! I currently don't have a working cell phone and therefore am not able to access my Clover system. I can't get past the pop up screen that requires turning on 2-step verification. When I called from a landline I was told that is the only option and I have to set it up to access the account for security reasons. I can't access my own account! How am I supposed to conduct business? There has to be another option that doesn't require me to have a functional cell service. Anything - email, whatsapp, something else is a necessary alternative that uses internet instead of cell service.