73 results found
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Reports by Tender Type to be access by employees not just Admin
Employees need to have access to reports by tender type and currently only the admin people have it. I had this ability with my other system and was told that I would with this system. I do not want to pay more for this feature. I want the features I had for the same amount.
4 votes -
Employee permission to refund order by Asking Admin or Manager Approval
Reporting is being affected now when a manager refunds on behalf of an employee. The cash collected does not deduct from employees cash tender types from the refund because the manager or admin did the refund. In most POS systems if manager of refunding on behalf of the employee the order for the server or cashier is deducted to the owed to the cash drawer.
4 votes -
Shifts app Card Transaction Tip Fee Deduction
Merchant would like the ability to add a percentage deduction from tip totals per employee in the shifts app to account for fees merchant has to pay for card processing.
4 votes -
Manager Role add employee
The merchant would like to be able to have a permission for adding employees
4 votes -
Manager access to employee app
Manager access to employees app on the employee permissions tab. Very frustrating since I have to be there to add employees to the system
3 votes -
Enhancement Request - No Work Around
Ability to change the server for an order done in the register app, and to get the time that each server assisted the order that was change, to be able to split the tip properly without the need to erase the open form a server and re-open it in the new server.
3 votes -
Fingerprint syncing across devices
Merchants is not happy their station pro keep losing fingerprints and have to add fingerprint for employees. Additionally, from time to time Employee app have error saving the fingerprint. We keep sending diagnostics logs but at the moment we are tired that this keeps happening. We keep getting angry messages and calls from our merchants.
3 votes -
Disabling Employees when terminated
Disabling employees when terminated without deleting order history/transactions from their profile - so when we transfer servers using clover dining we don’t see everyone names that was terminated who doesn’t work there and make the transfer server in clover dining with ease
3 votes -
Orders by server view
Busy restaurants make mistakes and often close the wrong sale and the server forgets to filter the sale and then accidentally closes the wrong sale. Can there be a way for a server to log in and ONLY see their sales/orders? This is a MUST for FSR's. They do not want to comingle orders with other servers. This eliminates mistakes overall.. a dollar amount can easily match another open table. Please advise!
3 votes -
Tips amount hidden from employee
The merchant request to have tip amount hidden from employees in the transaction app
3 votes -
3 votes
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Management Permissions employees
Management needs to have access to add/edit employees from their specific location. As a franchisor I need this feature so my franchisees don’t have access to each other’s store info/reporting. Please let me know if this feature can be added to my account.
2 votes -
Please revert setting so that employees are able to open the cash drawer manually without providing permission to access the cash log.
Currently, employees must have permission access to both the cash log and the register > open cash drawer. Previously, we were able to setup permissions so that employees can open the cash drawer without providing permission access to the cash log.
2 votes -
Change server after closed sale
Ability to change server after sale. For instances a ticket was rang under wrong person for tips. It gets complicated to keep track of this when you have hundreds of tips to multiple people
2 votes -
Permissions-Opening Cash Draw
Limit employee access to being able to open cash drawer, even in the instance of completing cash transactions, not just manually opening cash drawer.
2 votes -
keep server even if it is cashed out by someone else ie: admin
keep server for tip purposes even if the ticket has been "cashed out" by someone else ie an admin or manager that has access to all orders and transactions. we do this a lot when it is busy and people come up to the bar to pay their bill. the bartender is a manager/admin and can cash out all tickets under her name. but the ticket and tip should stay in the servers name
2 votes -
Permissions - Deleting items
Ability for Servers to delete an item before its made. Basically need a separate permission before its made. Do not want to give them ability to delete after its made. Today they have to get manager approval to delete item before its made.
2 votes -
Making the the difference between Cashier and Employee
My cashier does only that while my employees are paid by commissions, they can't wait to enter their code for the cashier.
They get paid by commissions and tips, my cashiers are humans and makes many mistakes, on payday it's **** for commissions reports2 votes -
Clover Flex changes the Server when someone else uses a Flex to take a payment for them
When a server has a table and another person (like a manager) brings a Flex to the customer for a payment, the table (and tip) will be reassigned to whoever logs into the Flex and runs the transaction at that table.
This is horrible for the server because only they can take a Flex payment for that table, regardless if they are busy or the customer wants to pay at the bar.
A workaround is to create a ghost account with a password that everyone knows, and then take the Flex to the table with that ghost account, run the…
2 votes -
Merchant requesting to remove the today's total screen from the employee's screen
merchant employee's are able to see the day's total sale amount after logging out of the admin account
merchant is stating that the device didn't previously show the total sale amount on the employee screen/ merchant has the permissions removed from the employee's permission but they are still able to see the closeout on the screen it comes and it goes after logging out of the admins account
uploaded screenshots of it showing and then disappearing on the employee account I did recommend to closeout out of the application. Tier 3 advised to submit enhancement request since is no permission…1 vote
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