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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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73 results found

  1. If two factor authentication is going to be required please provide the option to use text or an email. There are places that don't have cell service but do have internet. If something happens to my cell phone then I am not able to access my account! We use email to verify our account when working with customer service so please allow this alternative if two factor authentication is going to be required!!

    58 votes

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  2. merchant employee's are able to see the day's total sale amount after logging out of the admin account
    merchant is stating that the device didn't previously show the total sale amount on the employee screen/ merchant has the permissions removed from the employee's permission but they are still able to see the closeout on the screen it comes and it goes after logging out of the admins account
    uploaded screenshots of it showing and then disappearing on the employee account I did recommend to closeout out of the application. Tier 3 advised to submit enhancement request since is no permission…

    1 vote

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  3. Owner passcode should be restricted from being changed or accessed by Admin role.

    1 vote

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  4. Employee Name Displayed on Non-Table Order Section like the other section same

    1 vote

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  5. Hello clover, we are very angry that you are forcing us to use the 2 factor authentication. There are two of us that use the clover dashboard and we both have a computer that we use. There isn't cell service up here where our business is so cell phones cannot be used. After numerous calls, being on hold over and over again and transferred over and over again I finally got someone that could tell me about the authentication app. So I installed the app on both computers but can only get it to work on one computer and it…

    16 votes

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  6. As a business owner, I have had issues with people accessing other employee codes and making changes that should not have been made regarding our inventory or even deleting orders. It is important to be able to identify changes being made and provide the history and analytics for those things that include information such as; was the change made online or on the clover register, what employee made it, time stamp, and identify the changes made and what it was prior. This would be a valuable tool for owners so we can identify and address sooner than later and reducing…

    4 votes

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  7. Two-Factor Authentication should be an optional system wide configuration setting for all users associated with a merchant account. This will enable the Owner admin to enforce a secure login policy for all users.

    Two-Factor Authentication is currently an optional configuration for each user profile. Therefore, a secure login policy via Two-Factor Authentication cannot be enforced as it requires that the individual user enable it for their profile. It also cannot be verified, as only the individual user has access to their profile.

    30 votes

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  8. It should be our choice if we want to use it and should be able to turn it off or on ourselves. Not user friendly - staff should not need to use their personal phones to get access codes, especially as we ask our staff to keep their phones in their lockers. Getting a landline call to get a code is time consuming and NOT user friendly because if you miss that window of getting the code in, you need to start all over again. The app that we now need to download to apparently make this easier is absolutely…

    11 votes

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  9. It would be nice if you can have the permissions attached to each role. Also, when you remove access for a role at the header level...it should remove it for all the underline items but it doesn't. You have to expand the view for each apps permission and check each line item off even though the header doesn't have the role listed.

    1 vote

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  10. Manager access to employees app on the employee permissions tab. Very frustrating since I have to be there to add employees to the system

    3 votes

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  11. I can't have my accountants contacting me for code to access every time they need to access my clover. Please fix this, it's a huge issue for customers who have more than one person accessing our accounts on-line!

    9 votes

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  12. Right now, the owner only has access to the multi-location dashboard and wants to give access to the multi-location dashboard to management without giving their conditionals to their employees. My suggestion is to make it so that others can access the multi-location dashboard and not just the owner.

    7 votes

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  13. please add an option to include the ability for another email address (different than the owner's email address) for Multi location , this will be useful for Sales agent that assist multiple MID

    5 votes

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  14. Management needs to have access to add/edit employees from their specific location. As a franchisor I need this feature so my franchisees don’t have access to each other’s store info/reporting. Please let me know if this feature can be added to my account.

    2 votes

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  15. The merchant would like to be able to setup tills and track them to be able to determine if the employee is over or under at the end of his/her shift. The employees should not be able to view how much cash their suppose to have, this information should only be accessible to the owner/admin/ upper management

    6 votes

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  16. When a manager refunds an item or sale, say for instance a cash sale, the manager then shows a negative cash amount on the manager number, but the server still shows the cash amount. If the manager does multiple refunds for different servers, it become hard to figure out in the instances where the servers hold their own banks.

    Turning on refunds in the permissions for servers in not a good option.

    1 vote

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  17. option to transfer server after transaction is completed. this is for tip purposes in the event that it was rang under wrong server/cashier.

    7 votes

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  18. Currently, employees must have permission access to both the cash log and the register > open cash drawer. Previously, we were able to setup permissions so that employees can open the cash drawer without providing permission access to the cash log.

    2 votes

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  19. Ability to change server after sale. For instances a ticket was rang under wrong person for tips. It gets complicated to keep track of this when you have hundreds of tips to multiple people

    2 votes

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  20. As a bar with no table service, I use the Register app, and there needs to be an option to transfer open tabs between employees at shift change.

    6 votes

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