73 results found
Assign Cash Drawers
The ability to assign cash drawers to an employee, cashier in the clover app. Ability to assign single or multiple. Ability to run and drawer report and remove/cash out employee till and reassign new employee.101 votes
Clients are asking for Tip Pooling, not a 3rd party app. There are many different ways tips can be collected and paid out. We need more settings and control over who a tip is assigned to and reporting for end of shift tips reconciling.93 votes
Using Email or Text For Two Factor Authentication
If two factor authentication is going to be required please provide the option to use text or an email. There are places that don't have cell service but do have internet. If something happens to my cell phone then I am not able to access my account! We use email to verify our account when working with customer service so please allow this alternative if two factor authentication is going to be required!!58 votes
Ability to restrict certain employees access to delete items prior to Save, Fire, or Cash, but not afterwards
This should be for all devices. We should be able to control access to delete items before fire, save, or cash, and NOT AFTER fire, save or cash.57 votes
Two-Factor Authentication should be a system wide configuration setting
Two-Factor Authentication should be an optional system wide configuration setting for all users associated with a merchant account. This will enable the Owner admin to enforce a secure login policy for all users.
Two-Factor Authentication is currently an optional configuration for each user profile. Therefore, a secure login policy via Two-Factor Authentication cannot be enforced as it requires that the individual user enable it for their profile. It also cannot be verified, as only the individual user has access to their profile.30 votes
Employees should not be able to access device if not clocked in
Merchant does not want to have his employees access the device or access any functionalities if they are not clocked in24 votes
Log Out After Transaction
On the Terminal Software, while we can checkmark the box in setup to "Log out after transaction," it will not log out. On traditional credit card terminals we had the option for a Server ID. On the Mini we must use Employee Pins, but if someone forgets to lock the screen after their transaction, or needs to attribute the sale to a different server- it is a hassle. If the log out feature functioned on the terminal software, it would be a start at resolving this issue.24 votes
two factor authentication needs to be improved
Hello clover, we are very angry that you are forcing us to use the 2 factor authentication. There are two of us that use the clover dashboard and we both have a computer that we use. There isn't cell service up here where our business is so cell phones cannot be used. After numerous calls, being on hold over and over again and transferred over and over again I finally got someone that could tell me about the authentication app. So I installed the app on both computers but can only get it to work on one computer and it is very much a pain to use taking many tries to get it to work each time we log in. I've been using the recovery codes on the other computer but as you know they can only be used one time each code. We feel our password is good enough security. We would like to have the 2 factor authentication turned off. We have waisted hours and hours on this and are just done with this hog wash. Please turn off the 2 factor authentication or come up with a better way of logging in that doesn't require a cell phone!
Hello clover, we are very angry that you are forcing us to use the 2 factor authentication. There are two of us that use the clover dashboard and we both have a computer that we use. There isn't cell service up here where our business is so cell phones cannot be used. After numerous calls, being on hold over and over again and transferred over and over again I finally got someone that could tell me about the authentication app. So I installed the app on both computers but can only get it to work on one computer and it…16 votes
employee coded access to a single cash drawer please. bar setting
employee coded access to a single cash drawer please. bar setting14 votes
Transfer Payments between Employees
Merchant would like to be able to move a payment between employee even after pay. If an employee accidentally takes the payments under their name, merchant would like a way to move the paid order to the correct employee for reporting purposes and tip purposes.13 votes
Please make it to where we have the option to suggest tips in percentage and dollar amounts.
Currently you can only offer tip suggestions as a percentage, but as a coffee shop dollar amounts make more sense. People typically tip $1.00 -$5.00 per drink and with the percentage tipping option it doesn't even come close. It cuts baristas short by doing percentage suggestions even when upping percentages, and takes away the convienence option for customers when they have to exclusively custom tip. Giving us the option of percentage or dollar and letting us set our own tip options would be amazing. Thanks.12 votes
Option to see if multiple servers helped with one order
I have spoken to two different restaurants that would like the capability to see in reporting when a transfer of table/server happened. For example : Server A is serving a table gets them up to entrée point but has to leave so she transfers the table/orders to Server B. Server B handles the table from there til they cash out. They need a way to see that Server A was also involved with that table for tip purposes.12 votes
Employees receiving Closeout Email
Merchant states any employee should be able to receive the closeout email. Merchant states he shouldn't have to change the owners email in order to get it accomplished.12 votes
Two-Factor Authentication is NOT user friendly at all!
It should be our choice if we want to use it and should be able to turn it off or on ourselves. Not user friendly - staff should not need to use their personal phones to get access codes, especially as we ask our staff to keep their phones in their lockers. Getting a landline call to get a code is time consuming and NOT user friendly because if you miss that window of getting the code in, you need to start all over again. The app that we now need to download to apparently make this easier is absolutely useless - time consuming, not user friendly and I think actually opens us up to more possible viruses than the two-factor is trying to avoid. PLEASE MAKE THIS AN OPTION AND NOT MANDATORY!!
It should be our choice if we want to use it and should be able to turn it off or on ourselves. Not user friendly - staff should not need to use their personal phones to get access codes, especially as we ask our staff to keep their phones in their lockers. Getting a landline call to get a code is time consuming and NOT user friendly because if you miss that window of getting the code in, you need to start all over again. The app that we now need to download to apparently make this easier is absolutely…11 votes
Ability to reassign a completed Transaction
Merchant would like the ability to reassign a sale to another employee after the sale has been completed.11 votes
Restrict tender type by employees
Merchant would like to restrict their tender types to certain employees to force that for e.x., cash to be taken only by admin roles to force employees to give the money to people with that role.10 votes
Permission to allow employees to add items to inventory without being able to edit inventory items
Add a permission to employees app to allow users add items to inventory without being able to edit existing inventory items.10 votes
Option to assign Employees to Orders
If Managers or Admins were able to assign employees to an order this would allow for Driver management for delivery businesses.10 votes
Cash Log Permissions
Merchant doesn’t want employees to view cash log app but wants them to be able to open cash drawer manually.10 votes
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