405 results found
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please add a option to lock the employee per device .as we run a taxi business we dont want each others so see all the transections
option to lock employee as per device
1 vote -
I would like to access the open orders
I would like to access the open orders report on a monthly, or with a custom built date range in the dashboard, right now its only available in the device and as a owner of business its not possible to have a physical presence before the device to run a report.
1 vote -
"Time Per Order" report
Fast service is vital to a restaurant. Would like a report that tracks restaurant performance metric "Time per order". Would like to see it by hour, by day, trends over time.
1 vote -
Can you PLEASE add back the feature of being able to edit inventory from the main search page!
Can you PLEASE add back the feature of being able to edit inventory from the main search page, instead of having to drill down and 3 more clicks?
0 votes -
date
When doing a transaction report for a specific date, the beginning date and end date must each be selected, which is fine. When switching forward or backward one day, it takes 5 clicks to change the date. xxxx has a left and right arrow that can be clicked to move forward or backward one day. That would be a very helpful feature to have.
1 vote -
transactions of every single item
I would like to see every single sale that was made with an item. for example, you go to inventory, pick an item and get a list of all sales, with dates and prices. Ideal would be if you can also go from this sale to the transaction, to see the customer. Also when in orders or transactions I would love to click on the items there, to see it in inventory. hey, we're in the 21th century, that's no rocket science for a modern system and statistics is what makes a good inventory software!
1 vote -
sales tax
third party online sales and sales taxes should be excluded on the report, or reported separately because they pay the taxes, so i get the clear picture of taxes owed to state, county and city, right now its included in the total sales.
1 vote -
partially paid orders
I would like to be able to go delete the unpaid portion of a partially paid order. I have customers that decide they do not want the unpaid item on the order. Also just finding "open" vs "paid" vs "partially paid" in the order reporting filters is not there and should be.
1 vote -
Reporting Functionality-Export Payments
Under Transaction, an option is available to export Payments but the pre-configured report generated does not allow for user configuration/modification changes to capture additional data fields for data that is captured on the customer receipt.
Additional fields required Item, Price, Categories, Modifiers.
It seems a custom report is required but Clover Support can only suggest submitting request via User Voice instead of creating a support ticket. This should be an easy ask.
1 vote -
Combined Reporting
On Clover.com, in the Sales Activity > Transactions section, Payments, Voids, Manual Refunds, Refunds and Authorizations are all broken up into seperate sections. For reconciliation purposes, my merchant is manually exporting Payments, then Refunds, then Voids and stitching those three exports together. Hoping that these broken up sections will all be better integrated into a single section in the future. This is also a gap between Payeezy and Clover. Payeezy put all the various transaction types into a single screen, and exportable report.
2 votes -
Reconciliation
Just moved business to clover max and have 14 terminals all linked. There's no option to manually settle machines. You need to wait until they auto settle everyday.. silly.
There's two auto settle reporting options:
- Group all employee sales together under Quick Access and nobody can find what their individual sales were.
- Have everyone log in but all 15 machines print 5ft long settlements every settlement including all employee sales on every settlement, 15 times across all machines.
This is the silliest and worst feature I can imagine, and I've never seen this problem with another company. Possibly annoying enough…
1 vote -
failed payments
There needs to be a report for failed recurring payments. How are we supposed to know if a payment has failed without a report?
1 vote -
I had an exprience with clover printer. It was automatically printing when payment fails as a void receipt. However, in the last two weeks d
I had an exprience with clover printer. It was automatically printing when payment fails as a void receipt. However, in the last two weeks that functionality disappeared.
Can you please explain why it disappeared and how to reset that settings.
It was very important for stores as it reminds customer and cashier something is wrong.
Thanks
1 vote -
employee usage report
Report that shows the last time that an employee logged into the dashboard and device. this will allow admins to better manage their employees list.
1 vote -
Accounting sync should include daily merchant fee as separate line item
When the accounting sync is turned on, QBO receives a daily journal entry with sales, sales tax, tips/gratuity and the offset is cash/credit card payments. Clover needs to add a line item for Merchant Fees. The total bank deposit does not tie to the accounting sync because the merchant fees are not included. The bank deposit for the day is total credit card payments received less merchant fees. It would be great to see the merchant fees synced with QBO.
2 votes -
1 vote
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Option to have a Custom Report showing Invoice Customer Name, Date, Amount Paid and Notes Section
I have to see the Notes section of every past paid invoice to be able to see which events they've registered for. If I could have a custom report that exported to Excel with the Customer Name, Date, Amount Paid and Notes section (which shows exactly what dates they purchased), I could easily check this data without going back manually through every order receipt (which is the only way to see the Notes section now).
1 vote -
reports should actually be totaled correctly so we don't have to spend days trying to reconcile.
Reports should add up correctly. You should be able to filter it for what you need. But the issue at the moment is the totals on the reports don't add up and we spend days trying to reconcile and balance so we can do taxes. Please fix this ASAP i think a lot of business need this.
1 vote -
email for every transaction
Need to be able to select to recieve and email or text of each transaction when it happens, just like if you send an invoice to someone you get notified they paid it.
1 voteHi
Can you please provide more detail on you request to send emails for every transactions? Some of our merchants take thousands of transactions a day in restaurant and retail environments so we are unsure of the specific ask
Thank you
Clover Communications
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Sales Overview Bulk Reporting
When running Sales Overview reports there needs to be a way to choose multiple employees at once to export, so they are in one file and separated into different tabs. Currently I have to run individual reports for each employee then combine them into one Excel spreadsheet so they're on their own tabs.
1 vote
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