Void
I run a restaurant and use a Clover POS system. When I need to void an item that has already been sent to the kitchen, Clover asks whether I want to print the update to the kitchen.
In practice, I don’t find this feature very effective. It creates an opportunity for front-of-house staff to commit fraud by voiding items without the kitchen being able to verify the change.
For example, if a customer pays in cash, a staff member could pocket the cash and simply void the item, leaving no reliable way for the kitchen to cross-check the order.
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