27 results found
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Clover Dining App Restrict permission on employees to remove Additional Charges from an active order
In clover dining app there are no restrictions for employees to remove the automatic Additional Charges from an order. There should be a permission where Only admins are allowed to remove additional service charge or have manager/admin passcode approval to remove additional charges on dine-in sections only. There should be a permission approval.
Currently there is an Operational Loss when customer is paying cash, the employee gives the bill to the customer, and customer pays in cash, some servers/employees found a loophole to remove the auto gratuity service charge in the Clover Dining app since there are no restrictions in…
12 votes -
Employee Role
Employees need to be able to have more than one role assigned. Again for accounting purposes. Every Restaurant has employees that work multiple roles. That way when I print out an employees hours to pay them Im able to see the role they clocked in as.
9 votes -
Refunds
Options are everything! If an employee cannot have permission to perform a refund, clover should allow a manager or admin to use their fingerprint or password to allow the refund to occur under the employees own reporting. Current whomever does the refund — it goes under their reporting. We should have the permission to make it either way. All other good POS machine perform this way. Please add this feature. You have it already for discounts.
8 votesThank you for submitting your Idea to UserVoice.
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Service charge permission <add or remove>
Allow Admin to enable/disable a staff member to add/remove service charge. While it is imperative to have the system restrict removing the service charge due to operational loss. In certain environments its required to add a service charge at odd hours of the day depending on the order. We need to be able to restrict the addition or removal with the admin code
7 votes -
Update Employee Name
I would like the ability to update an employee name without having to delete and re-setup. I have an employee who got married and I can't update her name. I have to delete her and set her back up from scratch.
6 votesThank you for submitting your Idea to UserVoice.
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Tender Type Restriction
Custom tender type should have the option to be restricted for the employees and can be used by Admin or Manager only. Or whomsoever admin wants to provide access to. This is very important for restaurants.
5 votes -
SHIFTS
PLEASE ALLOW ADMINISTRATORS WHO ARE WORKING OFF SITE AND USING THE DASHBOARD THE ABILITY TO CLOCK OUT EMPLOYEES WHO ARE STILL CLOCKED IN.
5 votes -
Assign categories per employee code
Assign categories per employee code. This would allow categories and inventory items to be assigned and accessible based on their employee code. Currently all employees can see all categories and inventory items and run transactions from any category.
5 votes -
Fix Server Refunds
Full service restaurants have the following critical issue:
Server A accidentally closes out an order to the incorrect payment method, Manager A then refunds/voids the payment, then Server A adds the correct payment method.
In reports, it shows that Server A has taken 2 payments and that Manager A has performed 1 refund. This corrupts both the server and manager's sales reports and tip payouts.
Solution:
Please add the ability to have employees without refund permissions to still refund orders with a manager code in the same way employees can add discounts to an order with a manager code and…4 votesThank you for submitting your Idea to UserVoice.
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During shift change between my AM Barmaid and my PM Barmaid there is about a 30-45 min overlap in which they are both behind the bar. The A
During shift change between my AM Barmaid and my PM Barmaid there is about a 30-45 min overlap in which they are both behind the bar. The AM Barmaid is closing out her customers getting them to pay their bill while the PM Barmaid is taking on all of the new customers who have just walked in. Nobody at this end of your system wants two sets of hands in the till because it opens us up for problems and lots of finger pointing when the numbers don't agree with the end of shift report. If you think about it the numbers cannot work…
4 votes -
Employee Permissions
We have teenage volunteers using the clover machines to raise charity for poor families, it's a wonderful Machine, however some of the teenagers are playing around with the camera and gallery app, taking videos with it, they managed to upload movies with adult content on it!!, as of now there is no way how I can lock down the machines from this happening, please advise, I had this problem by clover flex and clover pocket, didn't check your other machines
3 votesThank you for submitting your Idea to UserVoice.
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3 votes
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Being Able to Inactivate/Activate Employees that work for us seasonally
We have employees that are seasonal. (they are in college during the fall and spring) but work for us in the summer and on breaks.
We would like the ability to make the employee inactive so that they are not listed when we are trying to do things like
-filter by employee when in transactions
-trying to move a table to another employee
-...To have to delete the employee and then re-add (having to enter all their information again) them when they come back is inefficient and a pain. Whereas, if we were able to just change a field…
2 votesThank you for submitting your Idea to UserVoice.
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Station Duo information
Allow users to remove information from the Station Duo main screen. It shows the daily sales tally and I don't want my employees to know that information.
2 votesThank you for submitting your Idea to UserVoice.
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No codes
I need the option to disable the use of passcodes. At my restaurant, we operate using employee cards, which are currently only used by managers. However, I need to remove the requirement for managers to use passcodes. Additionally, we need the new Clover devices to be enabled to accept employee cards as well.
2 votesThank you for submitting your Idea to UserVoice.
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give admin access to devices and printers
Give admin access to devices and printer. Why was it removed? If there are 3 owners to a business, you expect them to share 1 main account with 2-factor logins? Not sure why Clover keeps messing things up.
2 votesThank you for submitting your Idea to UserVoice.
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Color Code for Servers and Bar Tabs
Merchants I've spoken with mentioned that color-coding employees and extending this system to open bar tabs would simplify locating a server's tab, particularly during peak hours.
2 votesThank you for submitting your Idea to UserVoice.
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Server need to be signed / clocked in or they cannot start a guest check
Servers and bartenders who take orders should only be able to create an order if they are properly signed in. Accidents do happen where a server will accidentally use another employee's log in number and then an order is under someone else's name that is not even working.
Servers should also NOT be able to open up another servers or bartender tab or table. This will help eliminate making a payment on the wrong guest check that belongs to another server.
1 voteThank you for submitting your Idea to UserVoice.
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Reporting Permissions Cash Sales
Add Permissions to Reporting to allow employee role to view All Cash Sales, not just their cash sales, only. We don't want them to view the entire sales report; however, they need to be able to view all cash sales to balance the drawer
1 voteThank you for submitting your Idea to UserVoice.
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Add Permission level for which roles can turn on/off online ordering
Add a Permission Level for Online Ordering. We would like employees to be able to toggle on and off online ordering on device without the need for a manager passcode
1 voteThank you for submitting your Idea to UserVoice.
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