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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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365 results found

  1. I have around 100 categories that I need to reference sales reports on and it used to be that I could go to the drop down and uncheck "All Categories" and then select the one I needed. Removing that option now means that I have to uncheck a hundred categories to isolate the one. Please replace the ability to uncheck all!

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  2. It would be great when building a website with Clover to be able to use our own domain vs using subdomain with .cloveronline.com in the website address.

    3 votes

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    0 comments  ·  Website  ·  Admin →
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  3. Inventory "Manual" reduction vs. "Automatic" reduction.

    When setting Inventory to automatically track reduction when items are sold, the "Manage Availability" option is defaulted to "Manual" instead of "Automatic."
    Which means that each time a new item is added, the merchant must remember to edit and change to "Automatic." It makes no sense. It should be defaulted to "Automatic" since the Inventory setting on top left show that stock levels will reduce automatically. Can this be corrected. I have a very upset Merchant who now has to go back and edit each inventory item. He has thousands of items and is…

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  4. When we apply a 100% discount to an item, it does not auto-decrement from inventory. Please make it so comp'd items decrement from inventory.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  5. Please add the ability to associate a cost to a item modifier as that additional item has both a price and a cost from an accounting stand point. If I am adding an item (modifier) to the sale of an item, that cost needs to go up for things to be accurate and help track and improve margin numbers year to year.

    3 votes

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  6. Identical modifiers should have an option to be condensed in one line for each item.

    Currently, if we add the same modifier 20 times to one item, the payment receipt will list it in 20 lines making the receipt absurdly long.

    At least for non priced modifiers, it should list the same identical modifier as "x20".

    Eg. If a customer orders 20 small shirts($0) and 10 large shirts($0) 10 XXL shirts ($4.50):

    40 Cotton Shirt $xx
    20 Small $0
    10 Large $0
    10 XXL. $45

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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  7. When in the ITEMS list, it would be great if REVENUE CLASS was option to show for visible columns.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  8. Create an Inventory Valuation Report which shows item, quantity, unit cost, unit price, extended cost, extended price. The report which currently exports to Excel is very disappointing and requires substantial work in excel to obtain the info needed.

    3 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  9. Businesses need a P&L report that shows a breakdown of the income like on the Sales Overview, but also breaks out YOUR fees between loan fees and credit card fees as it does on the deposits report and COGS like on the item sales report... I have to run those 3 reports 4 times each for a total of 12 reports to give my manager the P&L numbers!! You're already pulling all the data for the reporting, just consolidate it better..
    Thanks!
    Deborah Terrell, CPA
    C Bucking D Vape Shops

    3 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  10. The same way money is added to the Gift Card should be the same way the card is used. For Example: Customer wants $20 on a gift card. Customer gives me the cash, I swipe the gift card to add the $20. But when the customer comes back to use the gift card, they have to give me the card to me to type in each number for the Gift Card to process payment. The customer should be able to swipe the card for payment and not have to give the card to me to type in the numbers. The…

    3 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  11. With the recent tariffs, I had to increase prices of all of my inventory. Rather than manually changing every single item in both the clover app as well as on the shelves, I was able to add a blanket upcharge to cover for inflation due to tariffs using the additional charges option. However, I have to add this in manually for every transaction, and am also unable to exempt certain catergories of items from this upcharge under the Register Plan.

    Customer support had said that I would have to upgrade to the Restaurant Plan in order to do something similar…

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  12. We run into issues where no customer, or the incorrect customer is chosen when an order is placed and payment is made. We currently have to void the transaction and redo the order and payment in order to correct this. If we perform the refund days later, the reporting gets janky.

    We would like for admins to somehow have the ability to either add and edit/remove a customer on the back end after a payment has been made. This would allow us to fix these errors with ease, and give us greater control over customer history.

    Clover currently allows for…

    3 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  13. You should be able to print the amount removed from the cash drawer for a deposit in the Cash Log App. Merchants want to print the amount removed from cash drawer to submit with the cash so the store employee doesn't need to write down the amount of the cash taken from the drawer which could lead to errors.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  14. Please add the ability to add expiration dates to iems.

    3 votes

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  15. When a customer is a member of a wine club and they pay their monthly fee they get a $30 store credit. We need to be able to issue store credit and have it linked to a customer profile and then when that customer makes a purchase allow us to click their store credit from their profile as a payment method.

    3 votes

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  16. As many companies use external options for a marketing suite then Clover apps, I believe having an export of the rewards data is very valuable. Since there is no direct correlation between Rewards Users and Customers inside of your clover account, there is no dedicated API endpoint, or means of export to get rewards users, but there is for Customers. I would like to see either the relationship between Rewards Users & Customers, or a way to export Rewards Users data, as this is an easier way to keep your marketing avenues up to date and in sync with your…

    3 votes

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    Not at this time  ·  Retail responded

    Thank you for your suggestion, Clover may consider this improvement in the future.

  17. There should be a should a way to add discounts to specific customers. An option to have a customer pricing list that you can attach to specific customers. I run a flooring supply shop and I deal with frequent customers that are always given a set discount percentage and/or specific prices on specific items. I have to manually enter either the discount amount or percentage every single time they make a purchase. I would like the ability to set the discount automatically when the customer is added to the order.

    3 votes

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  18. We need a way to make discount restricted such as wine tasting due to legalities.

    3 votes

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    0 comments  ·  Employees  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  19. Attach PDF invoice/receipts to the email.
    I have to click on every receipt click to show full transaction and then print to PDF in order to obtain this.

    If the PDF was attached it could simply be forwarded to QuickBooks online.

    3 votes

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    0 comments  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  20. I feel there should be a way that you should be able to choose if you would like a paid invoice notification or not. Some merchants don’t want that and some do. Thank you.

    3 votes

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    0 comments  ·  Invoice  ·  Admin →
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