303 results found
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Update to my "clover rewards not working" issue
Full disclosure regarding my "clover rewards not working" complaint write up:
My previous write up was extremely critical and I want to now speak of a much better customer service experience.
Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from…2 votesThank you for your suggestion and honest feedback, we may consider this improvement in the future.
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Include inventory listings (to tap on) in the “payments” plan instead of using text. I
I have only one device. For years, I could simply tap on a “description” of the service I was charging for. It automatically generated the category and the price. The feature was free. When I heard that I would no longer be “grandfathered” in at that free level, I was informed that I could still have the feature if I upgraded to “essentials”. Truthfully the increase to $14.95/month or approx $180/year is not worth the feature. Because I can certainly “spell out” the service in text as an option. Although no big deal, it was great to have my menu…
2 votes -
More user friendly
There should be a way to see the card holder name after you submit the payment. You should be required to enter the customer name data before submitting payment.
2 votes -
Disputes Lack Info
I just wanted to leave some feedback about disputesd charges. Whenever we get a dispute, we get no information about what they are disputing. Am I just suppose to say OK, here is $200 back for no reason? I very much would like to know the reason for any dispute charge we get. Do you think you were overcharged for something? Did you hit the wrong tip amount? I need more to work with before I can even attempt to resolve whatever issue they have.
2 votesThank you for submitting your Idea to UserVoice.
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Retail Reporting Showing Orders that were PAID, but NOT on the day ordered.
Our market frequently takes call-in orders that will be picked up on a future date. We need an option that will show all orders paid on a particular day, separate from all sales entered on a particular day.
Also, we need a report for the processed credit card batch that shows the date, time, order number, and a list of the individual order totals, instead of just the total by card type that was processed.
1 voteThank you for submitting your Idea to UserVoice.
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View Images on Registers
There's already the option to add images for online views but it would be great if you could choose to show those on the physical registers as well. For some items, postcards for example, it would be easier for my clerks to simply match the image rather than trying to choose the correct description. This would also help with inventory checks if they could make sure they're counting the correct item when there's products with similar names or descriptions.
1 voteThank you for submitting your Idea to UserVoice.
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Save report filters
We would like our reports to save automatically so we don't have to reset the filters every time. It'd be ideal if the Dashboard could display the filters we have already set so we do not have to recreate them every time
1 voteThank you for submitting your Idea to UserVoice.
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Expand quantity view per page
We'd like to be able to view up to 999 items per page like before the last update. Now we can only view 200 per page which means more clicks and room for error having to switch between more pages
1 voteThank you for submitting your Idea to UserVoice.
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Decrement comp'd items from inventory
When we apply a 100% discount to an item, it does not auto-decrement from inventory. Please make it so comp'd items decrement from inventory.
1 voteThank you for submitting your Idea to UserVoice.
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Export payment from this page
The Application column is missing when you select "Exporting payment from this page" on the Sales Activity > Transactions page
1 voteThank you for submitting your Idea to UserVoice.
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"Labels," "Printer Labels," and "Revenue Class" Confusion and Data Structures.
"Revenue Class" is the primary driver of the Sales Overview report and it should be. The item attribute that populates "revenue class reports" and lists on Clover devices is "Labels." In other words when you create a new item, you choose the "revenue class" by clicking on the "labels" field. Please change the attribute name "Labels" to "revenue class." After that is corrected, make the "revenue class" field exportable. Right now "Lables"/"Revenue Classes" export as "printer labels" and when reimported, populates the "Printer Label" field. In your "Instructions and Glossary" tab of an Item List Export, you don't list "printer…
1 voteThank you for submitting your Idea to UserVoice.
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cash tips
add a way to declare cash tips bring back the shifts app or figure out a way for the employees to declare their cash tips and connect over to the other apps
1 voteThank you for submitting your Idea to UserVoice.
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add a description for items on the POS
Their should be an option that allows us to add an item description that will show on the POS and not just the online ordering
1 voteThank you for submitting your Idea to UserVoice.
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Export items to CSV file
Please add the ability to export our item lists to a CSV file so it can properly be imported into other addons such as Ecwid. This will make updating and creating an online store easier and more organized.
1 voteThank you for submitting your Idea to UserVoice.
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Condense identical modifiers
Identical modifiers should have an option to be condensed in one line for each item.
Currently, if we add the same modifier 20 times to one item, the payment receipt will list it in 20 lines making the receipt absurdly long.
At least for non priced modifiers, it should list the same identical modifier as "x20".
Eg. If a customer orders 20 small shirts($0) and 10 large shirts($0) 10 XXL shirts ($4.50):
40 Cotton Shirt $xx
20 Small $0
10 Large $0
10 XXL. $451 voteThank you for submitting your Idea to UserVoice.
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Separate Closed Accounts from Active Accounts in Dashboard
Clover GO had an update that clearly segments inactive/closed Clover accounts so that a merchant only selects from their list of active accounts. We're requesting the same segmentation be available on the Dashboard so merchants do not have to rename old accounts ("old," "do not use," etc) and inevitably end up logging in to an inactive account, making updates, then get frustrated when they realize it was on the incorrect account.
1 voteThank you for submitting your Idea to UserVoice.
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Modifiers Percentage Pricing
Modifiers pricing should have the options to be fixed or variable by percentage. All our catalog is customizable and the prices must vary depending on the quantity and the price of each variable. If a customer orders more (eg. business cards) the modifiers should increase the value by a percentage. Modifiers been fixed, at certain quantity break, make the cost of the items very low or very high. Creating a the same fixed modifier for every quantity would be a gigantic task.
1 vote -
Retail and wholesale
Please add the ability for a retail website and wholesale website for one business.
1 vote -
Keep customer Promo opt in status when moving MIDs
I have a prospect I'm working with who is currently being grossly overcharged by their current processor and looking to move to us. They use Promos often, and wanted to know if they'd have the ability to do so after moving to us.
I spoke to presale support and as well to the customer engagement team, and they confirmed that when I move the contacts to the new MID, it does not keep them opted in to Promos.
The customer's opt in to Promos is consent given to the business, not to the MID, so changing the MID should not…
1 vote -
INVOICING UPDATE—REVAMP!?
Clover… do you read these complaints? Why is the most liked invoicing concern still under review? I voiced my concern over a year ago—along with numerous other business owners—and nothing has changed.
I own a boutique, and like many retailers, I rarely sell just one item. We need a true itemized invoicing option that allows multiple products to be listed individually. On top of that, there’s still no proper shipping option—and since taxes can’t be applied to shipping, the current workaround looks unprofessional and creates accounting headaches. It should not be this complicated.
Clover, your invoicing system is far behind…
1 vote
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