417 results found
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Remotely go to clover from our desktop
Hello
We have 15 locations in multiple states .We want to accessto our clover remotely from our head office.we want to add remotely go to our clover device if we have any problem in clover to expalin our employee.
3 votes -
More user friendly
There should be a way to see the card holder name after you submit the payment. You should be required to enter the customer name data before submitting payment.
3 votes -
Disputes Lack Info
I just wanted to leave some feedback about disputesd charges. Whenever we get a dispute, we get no information about what they are disputing. Am I just suppose to say OK, here is $200 back for no reason? I very much would like to know the reason for any dispute charge we get. Do you think you were overcharged for something? Did you hit the wrong tip amount? I need more to work with before I can even attempt to resolve whatever issue they have.
3 votesThank you for submitting your Idea to UserVoice.
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Dashboard Sales Activity needs to have Transaction ID added back
The Transaction Report on the Dashboard does not have an option to show the Transaction ID. This is needed information so that Merchants can tell at a glance when a transaction is missing and will be able to determine from where. Exporting only works if the end user has Excel, otherwise is a block of information in the .csv file that is unreadable when searching to be sure all transactions are accounted for. Please either add the Transaction ID back to the report or provide a way to display this as an optional column.
2 votesThank you for submitting your Idea to UserVoice.
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UI for Reporting Needs Improvement
ello, you all just did a update . Now when we try to pull the reports from the previous day it is all over. the 3% is added to the total. you have to search for the 3% total. Then you cant even print the report land scape or portrait it does come into the printable page. So i have to screen print the 3% and total. Do not like the update. Would like to go back to old Version.
Thank you
Huntley Ford/old orchard Nissan2 votesThank you for submitting your Idea to UserVoice.
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Ability to send invoices from a Clover device
ABILITY TO SEND INVOICES DIRECTLY FROM CLOVER DEVICE.
2 votesThank you for submitting your Idea to UserVoice.
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Email Invoice from device
The Clover Dev team needs to add an EMAIL option for payments on the payment screen where (OTHER) payment options are located. If the Client or Phone Order does not wand to provide the CC information over the phone they can pay on the invoice sent directly from the Clover Duo POS System
This will eliminate the option of using a secondary device to send out an invoice via EMAIL.
At this moment you have to create an invoice via CLOVER GO or through the Clover online Dashboard.
2 votesThank you for submitting your Idea to UserVoice.
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Item Inventory Items - need tools for data cleanup.
Because many fields are not required when the data is entered, my convenience store staff have entered hundreds of items through the years with no category, no revenue code, no cost. Just a name, price and barcode. It is beyond painful to give hours of my life to export item sales... dig through it to find those records that are wrong. Then fix them.
On the item list screen. Each filter option should offer blank, empty, or zero records. Heck, if you could sort the blank ones to the top. Imagine if a user could filter for all items with…
2 votesThank you for submitting your Idea to UserVoice.
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Sales reporting
We are in need of a way to look at the sales report for a specific item, company, and group of items. Maybe this could be easily resolved with a search function in reporting - showing past orders, stock quantity, and number sold. It would also be very beneficial for this information to have a time stamp, for we are a business that relies on seasonal items and sales.
2 votesThank you for submitting your Idea to UserVoice.
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Merchant would like to have a house accounts option
Since Clover does not offer a built-in house accounts feature, the merchant must rely on third-party applications. House accounts allow customers to prepay funds and have purchases deducted from their balance each time they visit.
2 votesThank you for submitting your Idea to UserVoice.
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Usernames for Dashboard
We have multiple people who log into our clover because they need to change inventory and it would be nice to have an admin user but then have other log ons under the same dashboard so we could select what permissions they have or not have. Also it would help with having to get a code every 14 days being sent to a single person to then have to get to person requesting.
2 votesThank you for submitting your Idea to UserVoice.
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Inventory
I am inquiring about the absence of inventory cost and total value display within the Point of Sale system. As a long-standing client since 2016, I am surprised this functionality has not yet been implemented.
My search within the app market for a suitable solution for retail inventory management has been unsuccessful, as most available applications cater to the restaurant and bar sectors.
I urge you to address this deficiency, as accurate inventory tracking is crucial for my business operations. Implementing this feature would significantly enhance efficiency and streamline my business processes, thereby mitigating the need to consider alternative POS…
2 votesThank you for submitting your Idea to UserVoice.
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Need Item Sales report to show only the selected categories!
Item Sales report should show ONLY the total of Categories selected, not the total of all items. And when printing, the names of categories and products don't show. Can you please fix it. The new upgrade makes all the information in a smaller screen. Can you change it back?
2 votesThank you for submitting your Idea to UserVoice.
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Discount Stacking
please provide a setting that automatic safeguards employees from accidentally stacking outside discounts to an order. For example we have a reward system that we use, and that system will periodically send out a $5 off coupon for their birthday. What I'm looking for is a way that clover can detect multiple outside discounts (birthday coupon, military, etc.) to the same ticket. As a SMALL BUSINESS, IT HURTS WHEN A CUSTOMER COMES IN AND TRIES TO STACK 2-3 DIFFERENT DISCOUNTS AND STILL WANT THE IN-STORE ADVERTISED SPECIAL WE HAVE GOING ON. I KNOW THE EASY ANSWER IS "TRAIN YOUR EMPLOYEES…
2 votesThank you for submitting your Idea to UserVoice.
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Stop the de-alphabetization of items in a Category when deleted on the POS.
Made the mistake of deleting items I no longer have in my inventory from a Category on the POS. This Category has almost 1,000 items. Since everything needs to be manually entered and alphabetized, I wanted to make it easier when adding new items to this category by deleting items I no longer have in inventory. Upon doing so, all the items within this category de-alphabetized!! This is 4 YEARS of inventory no longer in alphabetical order. If items cannot be deleted from a Category on the POS without this catastrophic event occuring ,there should be some type of a…
2 votesThank you for submitting your Idea to UserVoice.
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Alternate Name Field
It would be very helpful to have the ability to add/edit the "alternate name" field within the dashboard or inventory app. This currently lives in the import template file only and we use this to print our product labels.
2 votesThank you for submitting your Idea to UserVoice.
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item sales report
On the Item Sales Report, the SKU and Product Code are the same, taking from the SKU i think. The product code is not accurately showing. This needs to be fixed.
2 votesThanks AJ for your message. Can you submit a support ticket please so we can help resolve this issue for you ASAP.
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cash tips
add a way to declare cash tips bring back the shifts app or figure out a way for the employees to declare their cash tips and connect over to the other apps
2 votes -
Clover Online
Currently for Online stores for retail, there are no shipping or mailing options, there are only instore pickup and door dash delivery. This is limiting merchants from gaining shoppers because you CAN NOT turn both functions off. One must remain on or the website is turned off.
There is not enough allowed characters for customers to put contact information.
Categories do not have the ability to add descriptions.
A lot of work needs to go into improving the online store especially with regard to shipping.2 votesThank you for submitting your Idea to UserVoice.
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INVOICING UPDATE—REVAMP!?
Clover… do you read these complaints? Why is the most liked invoicing concern still under review? I voiced my concern over a year ago—along with numerous other business owners—and nothing has changed.
I own a boutique, and like many retailers, I rarely sell just one item. We need a true itemized invoicing option that allows multiple products to be listed individually. On top of that, there’s still no proper shipping option—and since taxes can’t be applied to shipping, the current workaround looks unprofessional and creates accounting headaches. It should not be this complicated.
Clover, your invoicing system is far behind…
2 votes
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