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Services

Welcome to the Clover Services Forum. You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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326 results found

  1. Generate a item report that shows tender type on each item.

    1 vote

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  2. I have a few merchants you’re having issues with reloading Clover gift cards in bulk. They collect gift cards back once someone has used the balance on them and then they reissue them. The problem is that the system will not allow them to bulk load multiple reused gift cards at one time. We have experienced this twice today as customers at my merchant locations. It is an awful experience for both the customer and the merchant when they are trying to bulk load in the system will kick out two of the gift cards because they have been issued…

    1 vote

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  3. When sending out an invoice it would be nice if there was a prefilled unique invoice number, but gave the option to remove the prefilled number if the merchant wants a custom number. Currently, the system allows you to put in custom invoice numbers but you can accidently duplicate numbers.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  4. There needs to be an option for the customer to pay a partial payment on invoices sent to cover a down payment or deposit. This is a critical need, and I am confused why this wasn't added at rollout.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  5. We use the Clover Go mobile app for processing payments. The app itself works great, however, when reconciling sales via the www.Clover.com > Sales Activity, it doesn't capture the customer's name in the Customer column. Can this please get corrected or implemented?

    1 vote

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  6. Would like to somehow electronically upload or import the sales overview report into our accounting software (*******) linking data to specific General Ledger accounts in order to eliminate heavy data input by Accounting Clerks

    1 vote

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  7. Under Reports > Sales report > view by Daily sales, it shows the daily gross and net sales, but not by Tender types. With Tender types it only show the total amount from the Date Range. Why?? Please make it so that we can view the daily sales by tender types as well. Thank you.

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  8. YOU SHOULD BE ABLE TO ADD A SERVICE ITEM FROM THE POS. ITS A HASSEL HAVING TO LOGIN TO THE CLOVER DASHBOARD JUST TO ADD A SERVICE WHEN IT COULD'VE EASILY BEEN ADDED FROM THE POS DEVICE.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  9. When exporting the transactions, Clover should populate the Invoice number field so an admin can see what invoice belongs to which transaction

    1 vote

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  10. I would very much suggest allowing us to see the transaction detail included in a closeout. We run a 24-hr towing business and are set up for an auto closeout. It is hard for our shops to determine which work orders are included on which day (especially when some guys are out in the field when the closeout occurs and the card processes when our unit gets into cell phone service, not necessarily at the time the card was run). Currently, the only way to determine this is to run a custom report every day, since the closeout times vary…

    1 vote

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  11. It would be extremely helpful to allow stylists and staff to access a customer's notes directly from the appointment on the calendar without having to navigate to the customer profile.

    For salons and service-based businesses, customer notes often include critical information such as:

    Hair color formulas
    Previous services performed
    Haircut or styling preferences
    Processing times
    Product recommendations
    Special instructions or client preferences

    Having these notes readily available when opening an appointment or when the customer checks in would improve efficiency, reduce the number of clicks required during service, and provide a better experience for both staff and clients.

    Suggested functionality:

    1 vote

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  12. Can you make the Email customization so that it can be edited or, specifically, can you change the Email customization from "Hey client," to "Hi client," as "Hey" is very unprofessional.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  13. I have three coffee shops, three devices, meaning three MIDs. To enter a new product in the menu’s I have to enter it three times. Time consuming. I contacted Clover after installing the third device was told since there is three MIDs, I cannot have One enter location and each MID location is “separate”. I can access all three locations on one dashboard so I should be able to enter one item (and any modifiers, menus, etc, and click a button for each shop to send the info out. Having to enter the item three times and build modifiers three…

    1 vote

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  14. As of lately the default setting for reporting is the condensed viewing. I would like the option to set default to full report. the condensed viewing does not work for my business and it's an added step each device to make the filter change to full report.

    1 vote

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  15. Allow longer than 14 days of pre-authorizations to show on the clover dashboard reporting, preferably 30 days for longer order completion timelines that merchant businesses have

    1 vote

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  16. When I take a catering order and payment over the phone, I add the items in Register and take the payment and add a order note with the pickup date/time. Problem is that I can't generate a report of all the catering orders and sort them by pickup date and time. The orders app shows the catering orders but only sorted by the date/time the order was placed. Maybe if a pickup date/time option was added in the menu where discounts are added, that would work.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  17. I would love the ability to add a description per line item on the invoice. For example, if I am selling a package, I would like to include a description of what is included in the package.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  18. Adding the ability to draft & save invoices for merchants to review at a later time. We all get busy & I would love the ability to start an invoice, save, & revisit when I'm ready to send.

    1 vote

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  19. I would like to suggest adding the ability to assign an employee or provider to each individual transaction at the time of payment.

    This feature would provide several important benefits:

    Allow each payment to be linked directly to the employee who provided the service.
    Generate payroll reports by employee without having to manually reconcile transactions.
    Filter transactions by employee and by service date or payment date.
    Simplify payroll calculations for businesses that pay providers based on collections.
    Improve reporting for practices with multiple therapists, providers, or contractors.
    Reduce administrative time and minimize payroll errors.

    For businesses such as counseling centers,…

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  20. After clicking on the Invoice option, be able to export the invoices issued to an excel file.

    1 vote

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