134 results found
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Option to change language on device to Mandarin
Would like to have an option to change language to Mandarin on device.
3 votes -
Adding menu items to online menu from device
We should be able to add menu items to our online menu from the device. We used to be able to do this with the "online" column in the inventory app. Clover has taken the entire column away, making the only way to add an item through the dashboard. This is not convenient.
2 votes -
Make 86ing Online menu items easier.
Why did Clover take away the column for 'Online' in the inventory app on the device? Seems the only way to remove an item is now through the dashboard. This is not easier when a restaurant is busy. We need a way to remove (not just grey out and say "unavailable") a menu item from the online menu. It was there until a couple of months ago.
2 votes -
Allowing the merchants the ability to cancel recurring payments within 24 hours.
Allowing the merchants the ability to cancel recurring payments within 24 hours. Currently merchants have to cancel recurring payments at least 5 days in advance. Merchants are requesting the ability to cancel recurring payments faster than the 5 days turnaround time. Some merchants are reporting that recurring payments are still charging customers even after they cancel the recurring payments. Engineering advised that merchants must cancel recurring payments at least 5 days in advance.
2 votesThis is planned work for the second half of 2024.
Thank you for your feedback.
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Rapid Deposit
merchant requesting we set no limit amount so he'll be eligible for rapid deposit ; merchant stated he has small business and should be for rapid deposit weather he process $500 or not
2 votes -
Hire staff that will call people back when they click the Call Me Back button
I tried using Support Call Me Back 4 or 5 times yesterday and a couple times this morning.
Nobody ever called me back.2 votes -
Training Content
It would be nice if there was some Training Content Available to reseller partners who are more involved in the System Setup. I have contacted the Pre Sales Help desk and they advised that those resources are only available to internal staff.
2 votes -
Longer Pick Up times (order ready time)
I run a cheesecake bakery that relies a lot on my online orders. Currently the longest turn around time available is 90 minutes. Cheesecakes take at least 24-48 hour turn around. I know that customers can "schedule" an order for a future time, which most people who think ahead do, so I haven't had too many issues, however there are still customers that place an online order, pay for it and expect to be able to pick it up the very next day or the same day. I have been able to reach out and explain and satisfy them some…
2 votes -
2 votes
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Why are employees able to ring orders when not punched in and able to clock out without all orders being closed out
Why are employees able to create orders without being punched in to the timeclock and why are employees able to pull their checkout report or punch out before all open orders are settled?
2 votes -
drive thru AI to take orders
Client asked me if Clover or any of our apps has/have Drive Thru AI capabilities now or in the pipeline. He said he heard about/read about automated Drive Thru ordering (non human) to take orders. I googled it and see McDonalds was testing it and may be using, Panera and some other companies, also. Please drop me quick note to let me know if this is something that is slated in the near future to add to our Clover offerings. Thank you!
2 votes -
Requesting taxes to round to the 3rd decimal instead of 2nd
Merchant is requesting to have the system round and store taxes to the 3rd decimal rather than the 2nd. Merchant is requesting this because in the current system, the tax report totals are always off by a few cents due to the way the system rounds the taxes. Requested to have the taxes round to the 3rd decimal in order to alleviate the tax rounding issues and discrepancies on the report.
2 votes -
Arabic & Farsi languages added to Station Duo
Please add options for Arabic and Farsi languages on the Station Duo
2 votes -
Option to allow items that are set up as per unit pricing to also allow modifiers for per unit option as well
Example if a merchant has an inventory item that is set up as per unit we should also have an option to make the modifiers as per unit as well instead of automatically assuming that the modifiers are a fixed price.
I have a merchant with a business that do catering services and sometimes a customer would order a plate or a salad 500x for a big event, the clover can only do items with fixed prices up to 99x so because of that the merchant changed the item price to per unit to make it easier since the clover…
2 votes -
Delivery Fee automatically add when you press delivery button
The problem I have with Clover is that I can't add a delivery fee automatically, you have to do it yourself which isn't efficient in a setting where you are busy and having many phone lines waiting for you. I tried using the tax setting but, every time I add an item the delivery just went up. It would be better if you can add the delivery fee automatically for delivery orders. I don't want to leave clover..
2 votes -
Clover Revenue Center
Feature request: Revenue Center Reporting Functionality. Similar concept to revenue class for items, revenue center would have the ability to group certain devices together to form a "revenue center" another option would be to be able to run sales reporting data by "sections" in the Clover dining app. For example, if you have a main restaurant section and a bar section in the basement, would be very useful to have the ability to separate sales and reporting data between the two.
2 votes -
Modifiers and Min / Max issues
We have an item that comes with 4 sides - I built the modifier. We only offer 3 side options the system won't allow me to select min 4. I did build a work around for it by just adding in two modifiers for each item but its a glitch that should be fixed.
2 votes -
after upload store logo, the default store name still up there, have to remove it
after upload store logo, the default store name still up there, have to remove it
2 votes -
Clover for Grocery Stores
I would like clover to explore making a pos for grocery stores! I have a small grocery store chain that could use the simplicity of clover but with some more robust item maintenance. We use clover at our nursery and we like it a lot! It’s a simple but powerful tool to use. Just hope one day Clover can bless us with more tools to use!
2 votes -
Clover Self-Help/Browse Center
Please go back to the former Clover Help page. I couldn't find ANY articles on tethering, and I searched Tethered, Tethering, Tether, tether to a Mini and tethered to a merchant-facing
2 votes
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