156 results found
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Merchant would like a way of offering online redemption for his gift cards or some type of discount that can be redemmed onine
Merchant would like a way of offering online redemption for his gift cards or some type of discount that can be redeemed online.
1 vote -
Reset of rewards
It would be nice to have the rewards reset for the costumers after the limit
1 vote -
rewards
Rewards program should be able to accommodate a merchant with more than one location. It took 4 months to find out that the merchant will have to rescind an account and manually enter rewards on the other account etc. This could not be a more tedious suggestion. I think of all the other major retail stores that use rewards apps and points and it does not work just in one store. This needs to be addressed immediately.
1 vote -
chargeback due to 3D secure not used
Hi,
We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
Anyone from clover can help ? This is urgent.
Thanks7 votes -
terry.tuel@fiserv.com
Merchant would like Register app to pop up with Customer Name when they put their phone number in Clover Duo customer terminal so they know if that customer is currently in their network or customers app.
1 vote -
order type
Make the ordering process faster for Quick Service Places:
1) Most Pos System ask for Dine In or To-Go at the end not at the Beg. Like the option to prompt just like customer Name at the end.
2) Also, Rather than having to enter customer name , a number is used each time some order with their order. Screen comes up with preselected numbers to click on the screen.
3) Also, Clover printer has the option to print a paper of order number only every time some place an order. Current lots of paper is waisted.
1 vote -
send rewards notifications to customers
merchant would like for customers to receive notifications every time rewards are earned or redeemed.
1 vote -
Emails Delivered to Clients
The ability to track all historical emailed receipts delivered to clients.
1 vote -
Have the option to remove a customer and ban them
We need to be able to block or ban a customer. I had an employee sign up, save customer printed receipts and then collect all of the points and redeem the points on cash paying tables and pocket the discounted amount that was paid.
1 vote -
More Functionality
We are a service business and need to accept booking deposits. I need the additional functions have an area for "Notes" for me to see only, the ability to have two due date, accept partial payment, create templates, create items or services and multiple emails for sharing invoices. Auto Reminders that can be shared.
1 vote -
having the option to text a customer an order update when an order is placed thru the clover app for consumers
Allow merchants the ability to text customers updates on their order that was placed thru the clover app or from the merchants website.
4 votes -
Merchants would like the ability to search the customer app by using the Company name field
The merchant would like to be able to search his customers by First and last name and as well by company name. Right now the only search options are phone numbers, email, first & last name. But we are unable to search by company name.
2 votes -
Customer Rewards on Clover Flex & Non- Tethered Devices
I would like the ability after adding a customer to an order through phone number, being able to access their rewards via "Select Customer" without having to use the mobile app. Same goes for non-tethered devices or clover flex. Not all customers like the mobile rewards app, and we have drive thru setup & some people find it easier to give us their phone number so we can enter in their rewards.
2 votes -
Customer Engagement
It's too time consuming to "add customer" when you quickly need to take a payment......The suggestion is to show the card holders name in the transaction history so when we need to confirm that a payment was made we can see the clients name, regardless if we did not "add customer"
1 vote -
Additional Features
I think some good features to have on Clover would be the following: being able to merge customers profiles as well as putting in customer info after time of sale if it was not put in at time of sale.
For example. We have returning customers who sometimes pay with credit cards Jane C. Smith and Jane Smith or they pay with a card with another name on it. Therefore, because they pay with 2 different cards or more they could then have 2 possible accounts in our profile. I would like to merge their transaction history for us to…
1 vote -
Customer Numbers
Can we add a customizable customer number with new and/or existing customers.
Different software programs (payroll, AP/AR for example) have identifiable numbers associated with each employee and (or) customer.
Having this show up in the reports under its own column, to identify the customer by name and number so we can easily identify across different software programs. This feature would minimize manual entries and spreadsheets.
On receipts, it would be helpful to view the customer # with other customer information (when the option is selected in receipt view)
1 vote -
Customer Notifications
There needs to options for which notifications Customers Receive. For example - if I need to remove all old active invoice from my recurring payment plans to change a transaction start date- I do not need my Customer to be notified. This has caused a lot of confusion for the customer and me. I have no way of knowing what all notifications Clover is sending to my Customers.
2 votes -
Clover Go Customer info missing
Clover go needs to be able to input customer info: name, email, phone number, etc. This is super important for marketing and follow-up, and I can't believe you left this important function out.
2 votes -
Exclude modifiers from reward redemptions
Modifiers are considered upgrades, therefore they should not be included in the redemption of points/rewards. Especially if the perk is for a free item. A free item valued at $8 then becomes a free item valued at $12 or more due to multiple modifiers being added which hurts a small business.
2 votes -
Sort customer list by surname as an option.
I have a membership program for my business. It would be really helpful if the customer list could be sorted by Surname instead of by first name only.
2 votes
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