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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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66 results found

  1. We would like for the virtual terminal on the dashboard to have the filter of a device on the reporting app for it to be able to have the name changed under devices

    2 votes

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  2. During a power failure or internet failure, we need the ability to force-post.

    I can get phone credit card authorizations by calling firstdata, however there is no way to force-post with this authorization number.

    This basic feature has been available on payment terminals since they were first introduced, as vendors were aware that communications and power are not 100% reliable.

    The process we used to use is as follows:

    1. Run the credit card through the imprinter and fill out slip.
    2. Call the data host and get a voice authorization for a specific amount, specific card# and expiry date.
    3. Acquire the…
    2 votes

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    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities.

    Sounds like you may be describing deferred authorizations. Clover does offer this through Offline payments. 


    Best, 
    Clover Product

  3. Customers complain that they cannot use the gift cards with the online orders - only numbers can be entered - no letters.

    1 vote

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  4. Merchant wants to be able to select cash as a tender type on Virtual Terminal. Currently VT only allows card or check which makes sending receipts to customers impossible when they pay cash.

    1 vote

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  5. Allow for you to remove access to take payments on Virtual Terminal or separate out the invoicing section. This will make the system more PCI Compliant in relation to invoicing where you aren't enter credit card information on your keyboard.

    1 vote

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  6. Our customers book with us based on time, we need a way to have the flexibility to choose one of our courts and punch in how much time a customer is spending which then computes the right pricing.

    Ie: 1hr is $50 , 1.5hr is 5+25 = $75

    Our employees should be able to punch in the amount time so the price can adjust accordingly.

    1 vote

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  7. Online enrollment for Telecheck, so Clover VT only merchants can take ACH payments, without the need for Telecheck paperwork to be physically signed and executed.

    1 vote

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  8. pre authorization needs a way to send a link to the customer so we do not have to have them speak their number over the phone. it's safer for the customer to not broadcast that information. it does it on invoice (with VERY little info) But then it's a final charged fees transaction and is not in the pre authorization phase. customers may not feel safe telling someone their card over the phone. and as a vendor i don't really want to hear, write down or have their full card information in my knowledge base for safety risk and identity…

    1 vote

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  9. Ability to create and print orders from the dashboard to .pdf or straight to an external letter-size printer.

    Merchant takes orders over the phone, prepares their order, emails or prints out the order as a quote on a letter size sheet of paper, and has it ready when they customer comes to pick up the order.

    1 vote

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  10. Make the 'save card to customer' actually work and replace old card on file

    1 vote

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  11. Client asked that the the cursor move to the end of the 0.00 in the amount fields when the tab button is used. currently the 0.00 is totally highlighted and it does not allow an amount entry. until the mouse is used to click to put the cursor at the end.

    1 vote

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  12. Client ask that the virtual terminal screen be condensed so that they do not have to scroll down to complete entering the transaction information.

    1 vote

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  13. Clients would like the ability to process international card types via VT

    1 vote

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  14. Ability to set Email preferences for Emailed Receipts & Emailed Closeout Reports on the Employee Record instead of ONLY the Owner email address. Clover is not integrated in our system and someone other than the owner posts these payments in our system. OR the ability to print all transaction receipts included with the close out report for that day. Otherwise its a ton of clicks to get everything you need printed, as you have to go into each one and open.

    1 vote

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  15. An option to 'Automatically void a transaction if' Street Address and/or Postal code does not match. (No Workaround)

    VT Fraud Tools has it separated between two options.

    1 vote

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  16. Allow the customers country to be listed in address for when merchant accepts payment from foreign customers.

    1 vote

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  17. I need layaway and to be able to take trade-ins as partial payment toward the customers purchase. These are very important in my daily business. Will this be added any time soon?

    1 vote

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  18. On Payment Links, nonprofits would like for the ability to allow the cardholder to check a box to opt in to help offset or cover processing fees. Most non-profit fundraising software enable this feature now. It is not a surcharge since the cardholder has the choice.

    1 vote

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  19. Allow merchants to customize the menu items for UberEats separate from Clover Online Ordering. Ie we sell lemonade at our takeout window and through Clover Online but do not want to sell it through UberEats. Thanks!

    1 vote

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  20. When taking a payment .. Have the customers email on the receipt to retain for our records.

    1 vote

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