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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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39 results found

  1. I need a report available on the terminals (that employees have access to) that breaks down sales by revenue class. I have a bar/restaurant and tip out is done based off of sales (liquor/food).

    86 votes

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    14 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello, 


    If comparing to the Employees Report within the Web Dashboard, which shows Employee Sales Summary and Employee Summary by Revenue Class, would this information suffice, or are there additional details/classes that would be helpful for this on-device report?


    Also, does the Reporting App on the device help with this request, or is that also missing pertinent information that your staff would like to see?


    Thanks, 

    Clover Product

  2. When in the back office on the computer I want to be able to see the same screens as the clover devices on-site have. Then I can use the correct sales categories for revenue and charging.

    1 vote

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    1 comment  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello, 

    Thanks for your feedback. Are you referring to the on-device settings within the Inventory app, and not being able to see/use that within the Virtual Terminal? 

    Thanks, 

    Clover Product

  3. Many of them need itemized invoice feature in clover dashboard / Virtual terminal

    14 votes

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    1 comment  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Currently it will show "Employee" ran the payment under the Transactions tab. It would be very helpful to know who sent that.

    2 votes

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  5. When I receive payment for an invoice that I sent through the virtual terminal in a form other than through Clover (cash, check, etc.) I would like the option to cancel the invoice without sending an automatic email to the customer. What happens currently is I will send an invoice via the virtual terminal, then I receive a check in the mail (for example) for the invoice, I cancel the request for payment I sent through the virtual terminal, and then the client receives an email saying their invoice was canceled. This frequently leads them to email me asking if…

    1 vote

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  6. As I clean up overdue invoices, I've found about 40 where payment had been made another way (check, warranty coverage, etc.). When I canceled the invoice, I was not aware the customer would be notified via email. I was suddenly bombarded with calls from confused customers thinking they were getting billed again.

    1 vote

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  7. The Invoicing tool in Virtual Terminal should have a drop down menu that is connected directly to the Clover Inventory in the register.

    1. This will allow the open to invoice to still be seen on register screen with the Orders app.
    2. Once paid this will automatically update the Clover inventory and Sales reports

    Right now, the way its set up there is really no real advantage for me to use it over any other invoicing apps out there.

    6 votes

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  8. Add Automatic Taxes On Invoices - Virtual Terminal and the ability to remove taxes if needed

    13 votes

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    4 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  9. A few merchants have contacted me regarding the invoicing on the Virtual Terminal. They would like the ability to change the payment time frame on the emailed invoices. It currently only gives you the option of "pay within 7 days". They would like to be able to change it to "pay immediately" or to change the days out for payments (for example- "pay within 30 days"); or not have any payment time frames at all.

    1 vote

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  10. 1 vote

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  11. Please give an option for merchant to title/label the invoice.
    Please elicit greater character count (no limit) in the Note/Description section, as opposed to 255 characters.
    Please include an "Insert tip" option, on customer's invoice, prior to paying, once merchant has sent the invoice to their email.

    7 votes

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    Under Review  ·  0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  12. When autofilling a MM/YY on chrome in clover CC checkout, 10/25 autofills as 01/25.
    I have to manually correct the input every time this occurs.
    This has happened on multiple sites using clover so it seems to be a clover issue. MM/YY Autofill works on other sites without issue.

    1 vote

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  13. Invoices from Virtual Terminal do not identify the employee who sent the invoice and payments on those invoices refer to generic "employee". Both should be able to be traced to the employee who created the invoice

    3 votes

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  14. Currently the invoice function of the VT arbitrarily sets a 7 day due date. Some of our customers need to pay COD (Now - within 24Hrs), while others may have 10 to 14 days. Please help making the due date parameter of this function editable. Thanks

    1 vote

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  15. Requested the ability to carbon copy invoices on a selected email when sending invoices to customers via Virtual Terminal

    1 vote

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  16. To stop a charge backs ! when we send the virtual terminal invoice That basic email you have created you need to protect us with letting the "PAYEE" put in as much information as possible, like card billing address and an acceptance button with Regs and or disclaimers somebox where they can check off the amount to be charge before pressing the authorize transaction button.
    As of now the person receiving the email only has to enter a card number. Anybody can have the card number is my point. That would help us. Greatly.

    2 votes

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  17. I work remotely while my husband is immunocompromised. We bill customers for open orders and currently the orders can only be marked paid from the terminal itself. There should be a way for admin staff to enter those payments through the dashboard, especially with so many people working remotely right now.

    2 votes

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    Hello, 


    How are you billing, and collecting payment prior to marking the order as paid? We'd like this information as further details for our review. 


    Thanks, 

    Clover Product

  18. Under reporting (using Clover Flex terminal), would like to see an option to eliminate or hide server & employee totals on the nightly close out batch totals. Not required with our business sector - waste of paper!

    4 votes

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  19. Merchant would like to have an option in Virtual terminal for them to enter a tax amount.

    1 vote

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  20. The emails that are sent to the customer to make payment on an invoice are unappealing. There should be more options to edit the invoice. Also, when you do edit any of the available options, it also edits the receipts that print from your physical terminal. These should be separate options.

    2 votes

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