66 results found
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Enter payments for orders remotely from a computer instead of the terminal
I work remotely while my husband is immunocompromised. We bill customers for open orders and currently the orders can only be marked paid from the terminal itself. There should be a way for admin staff to enter those payments through the dashboard, especially with so many people working remotely right now.
2 votesHello,
How are you billing, and collecting payment prior to marking the order as paid? We'd like this information as further details for our review.
Thanks,
Clover Product
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New Virtual Terminal is not as user friendly
The new virtual terminal features with the drop down box is no where as user friendly as before. In the invoice portion, I am forced to add client information, which should not be a requirement unless you plan to charge for recurring payments. After you create an invoice there is no option to "send" there is no information that the invoice has even been "sent". simply "invoice created". That is not very helpful. I want to be able to hit send so that I know it was sent. Not waste time having to call in to check that it was…
4 votes
AdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Close Out Batch Totals
Under reporting (using Clover Flex terminal), would like to see an option to eliminate or hide server & employee totals on the nightly close out batch totals. Not required with our business sector - waste of paper!
4 votes -
PLEASE delete the "Void" button on the Virtual terminal next to the "Done" button! C
Once you ring a transaction on the Virtual Terminal, this "void" button appears right next to the "done" button. We accidently clicked "void" and a receipt was generated saying VOID. SO, we re-rang the transaction (Clover support said the original transaction had been voided by clicking the "void" button"). Only to find out, nothing had been voided and customer was double charged. PLEASE eliminate this button since it doesn't really void anything OR move it to the other side of the screen if it's supposed to void something. We have had it happen 3 times now cause of slight…
1 voteAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
If this continues to be an issue, please reach out to Clover Customer Support so that they can further investigate.
Best,
Clover Product -
Customize invoices in Virtual Terminal
The emails that are sent to the customer to make payment on an invoice are unappealing. There should be more options to edit the invoice. Also, when you do edit any of the available options, it also edits the receipts that print from your physical terminal. These should be separate options.
3 votes -
CARD ON FILE
PLEASE!!! Please update software to be able to store cards on file through the clover itself as you have through the virtual terminal.
22 votes -
add ability to attach a pdf to an invoice.
I have a merchant that wants to attach their detailed invoice to the Clover payment invoice.
4 votesAdminGlenn Flinchbaugh (Admin, Clover) responded
We're going to address with an upcoming payment link feature. You'll be able to send a request for payment along with your PDF to a customer.
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instead the word tips. lets use employee retention and appreciation.
On the terminal it give the customer the ability to tip. Instead of the word tip, I think we should have employee appreciation and retention or both.
2 votes -
Virtual Terminal is confusing customer name when two different customers have the same email address. Please fix this glitch.
Virtual Terminal is confusing customer names when two different customers have the same email address. Even though I make sure the correct customer name is selected in the VT and it's populated in all fields, the transaction goes under the wrong customer. Please fix this glitch because then I have the incorrect name on the receipt. Even more odd is the fact that when I print the receipt out from the device it populates the correct name. Why is this happening on the VT and showing up correct on the Device?
3 votes -
Allow each transaction to print on batch header report from terminal each night
Allow each transaction to print on batch header report from terminal each night
4 votes -
fraud verification need address field in the VT
require address in VT to allow the fraud prevention tool to work.
2 votes -
Allow for processing on Clover Go and Virtual terminal without zip code
Allow for processing on Clover Go and Virtual terminal without zip code
3 votesAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
In the Virtual Terminal, if merchants are willing to accept the higher risk then they can disable AVS Fraud Rules. It's currently not possible in Clover Go.
Best,
Clover Product -
Add search for "business name" to search field, not just person's name or email address
Merchant charges other businesses for products. They need the option in Virtual Terminal search field to search the business name and not just by a person's name and email address as the people and email addresses may change from time to time. In the customer field the business name is an option, requesting that be added to the search field to easily locate the correct business to be charged.
8 votes -
Merchant suggested adding a web link to Virtual Terminal in lieu of sending invoices
Merchant, Tina Gaudino of Richardson Koudelka LLP, suggested adding a web link in Virtual Terminal to send customers in lieu of sending invoices.
The web link would require customer to fill in required information and send back to merchant via email.
9 votesDear Merchant - Please share more details on your workflow in order for us to better assist.
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Add payment type to virtual terminal
We are a church. We get checks in mail. We want to retrieve customer name in the virtual terminal, select the inventory item, select payment type, enter the amount and send receipt.
2 votes -
Remove the email required field for stored cards
Need to be able to store cards even when a customer does not have an email. The settings allow for us to not require the email field, but when trying to charge the first transaction, it won't allow us to proceed without an email
2 votes
AdminAnonymous
(Admin, Clover)
responded
We need to allow a customer to rejected the stored card, thus an email is required.
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change the virtual terminal search box back to the way it was
Please change the virtual terminal customer search box back to the way it was so I can see multiple different customers at one. This new update or change that happened a few weeks ago allows me to see the first one and then when I scroll I am only able to see in between two. I have already contacted your support team who told me they can help me. PLEASE CHANGE THIS BACK ITS IMPOSSIBLE TO FIND THE CORRECT PERSON.
1 voteHello,
In order to better understand the issue here, are you able to provide a screenshot of what you're seeing in the Virtual Terminal customer search?
Best,
Clover Product
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Detail Batch Report Needed listing all transactions at closeout
When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.
This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.
I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…
44 votesAll - We have are updating this status of this request to Under Review, as we did not fully understand that this ask is for a detailed batch report to print from the device.
Detailed transaction level reporting is available on the dashboard today. The team has been working on multiple reporting enhancements, but they are focused on the dashboard.
We do have a team reviewing this request. Thank you for understanding our confusion and we will return with an update as soon as one is available.
Thank you
Clover Communications
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Tags for each type of payment: Virtual Terminal, Device, Invoiced and Report for outstanding invoices
When looking at reports there is only a tag for virtual terminal transaction but there is not one for invoiced paid transaction therefore I one has to go one by one to see which ones where in device and which one was an invoice. There is also no way to see outstanding invoices.
1 vote -
Virtual Terminal Invoice Received by Customer response
Virtual Terminal Invoice Received by Customer response
3 votesAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product
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