50 results found
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Dustin
I need layaway and to be able to take trade-ins as partial payment toward the customers purchase. These are very important in my daily business. Will this be added any time soon?
1 vote -
Display which Employee sent an invoice from the Virtual Terminal
Currently it will show "Employee" ran the payment under the Transactions tab. It would be very helpful to know who sent that.
6 votesHello,
This feature is under review.
Thanks,
Clover Product -
Virtual Terminal should be able to see what the clover device screen
When in the back office on the computer I want to be able to see the same screens as the clover devices on-site have. Then I can use the correct sales categories for revenue and charging.
2 votesHello,
Thanks for your feedback. Are you referring to the on-device settings within the Inventory app, and not being able to see/use that within the Virtual Terminal?
Thanks,
Clover Product
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Virtual Terminal
A few merchants have contacted me regarding the invoicing on the Virtual Terminal. They would like the ability to change the payment time frame on the emailed invoices. It currently only gives you the option of "pay within 7 days". They would like to be able to change it to "pay immediately" or to change the days out for payments (for example- "pay within 30 days"); or not have any payment time frames at all.
5 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Virtual Terminal- Invoice Layout
Please give an option for merchant to title/label the invoice.
Please elicit greater character count (no limit) in the Note/Description section, as opposed to 255 characters.
Please include an "Insert tip" option, on customer's invoice, prior to paying, once merchant has sent the invoice to their email.14 votes -
Add Taxes on Invoices - Virtual Terminal
Add Automatic Taxes On Invoices - Virtual Terminal and the ability to remove taxes if needed
15 votesHello,
This feature is under review.
Thanks,
Clover Product
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sendind out invoices through virtual terminal
To stop a charge backs ! when we send the virtual terminal invoice That basic email you have created you need to protect us with letting the "PAYEE" put in as much information as possible, like card billing address and an acceptance button with Regs and or disclaimers somebox where they can check off the amount to be charge before pressing the authorize transaction button.
As of now the person receiving the email only has to enter a card number. Anybody can have the card number is my point. That would help us. Greatly.5 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Invoices from Virtual Terminal should be identified by the employee who sent the invoice, not generic employee
Invoices from Virtual Terminal do not identify the employee who sent the invoice and payments on those invoices refer to generic "employee". Both should be able to be traced to the employee who created the invoice
5 votes -
For Virtual Terminal
Currently the invoice function of the VT arbitrarily sets a 7 day due date. Some of our customers need to pay COD (Now - within 24Hrs), while others may have 10 to 14 days. Please help making the due date parameter of this function editable. Thanks
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Ability to Carbon Copy Invoices on selected emails
Requested the ability to carbon copy invoices on a selected email when sending invoices to customers via Virtual Terminal
2 votes -
Virtual terminal to have an option to enter the tax amount instead of percentage fee
Merchant would like to have an option in Virtual terminal for them to enter a tax amount.
2 votesHello,
This feature is under review.
Thanks,
Clover Product -
AVS Error Code made "explicitly clear" for Clover Terminals and Clover Virtual Terminal
After dealing with two different merchants, I strongly believe that when a transaction is rejected because of an AVS (Address Verification System) issue, then merchants should have a way to verify what the issue is. if such a way or reason is present, then it needs to become more explicitly obvious as it can be difficult to troubleshoot problems when one cannot find the exact reason code when calling technical support.
3 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Fix bug for month autofill on chrome checkout
When autofilling a MM/YY on chrome in clover CC checkout, 10/25 autofills as 01/25.
I have to manually correct the input every time this occurs.
This has happened on multiple sites using clover so it seems to be a clover issue. MM/YY Autofill works on other sites without issue.1 voteHello,
This feature is under review.
Thanks,
Clover Product
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virtual Terminal notes reporting
Merchant would like to be able to export transactions ran via the VT app and have the notes section also populate on the excel sheet. She currently adds an order note but when she exports the payments the notes section is blank.She needs this to help with her invoices being sent. I advised of clover Go showing the notes but she needs the invoice option via the VT
9 votes -
Enter payments for orders remotely from a computer instead of the terminal
I work remotely while my husband is immunocompromised. We bill customers for open orders and currently the orders can only be marked paid from the terminal itself. There should be a way for admin staff to enter those payments through the dashboard, especially with so many people working remotely right now.
2 votesHello,
How are you billing, and collecting payment prior to marking the order as paid? We'd like this information as further details for our review.
Thanks,
Clover Product
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Close Out Batch Totals
Under reporting (using Clover Flex terminal), would like to see an option to eliminate or hide server & employee totals on the nightly close out batch totals. Not required with our business sector - waste of paper!
4 votes -
Customize invoices in Virtual Terminal
The emails that are sent to the customer to make payment on an invoice are unappealing. There should be more options to edit the invoice. Also, when you do edit any of the available options, it also edits the receipts that print from your physical terminal. These should be separate options.
3 votes -
CARD ON FILE
PLEASE!!! Please update software to be able to store cards on file through the clover itself as you have through the virtual terminal.
20 votes -
Virtual Terminal is confusing customer name when two different customers have the same email address. Please fix this glitch.
Virtual Terminal is confusing customer names when two different customers have the same email address. Even though I make sure the correct customer name is selected in the VT and it's populated in all fields, the transaction goes under the wrong customer. Please fix this glitch because then I have the incorrect name on the receipt. Even more odd is the fact that when I print the receipt out from the device it populates the correct name. Why is this happening on the VT and showing up correct on the Device?
3 votes -
Allow each transaction to print on batch header report from terminal each night
Allow each transaction to print on batch header report from terminal each night
4 votes
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