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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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107 results found

  1. 4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  2. merchant is looking for ability to records tips on cash payments in the Register and Sale apps, which would show up in Cash Log

    4 votes

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    1 comment  ·  Tipping  ·  Admin →
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  3. The most of terminal machines can be set both functions in the one devices. This issue should be easy to solve.

    4 votes

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    1 comment  ·  Tipping  ·  Admin →
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  4. 4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  5. At the bottom of the receipt so that customer can select the percentage.

    4 votes

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    1 comment  ·  Tipping  ·  Admin →
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  6. It would be great if you could include a button that allows us the option to show tip suggestions on the screen or print on receipt on demand. Sometimes I need it to be printed on paper when bring it to a customers table and other times if they pay at the register i would like it to show on the screen. I know you can choose one or the other in print settings but its a hassel to switch back and fourth

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  7. When a customer pays with Apple pay, it allows them to enter a tip but does not show the tip in the tips app. It acts as if that transaction has not entered any tip. This is true for all nfc payment methods.

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  8. merchant would like to see the second receipt with the tip line

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  9. Occationally someone accidentally adds a tip that didn't want to, or tips more than they mean to. There is no way for us to go in and adjust the tip for them. We would like to see this function added to make it more convenient for our guests.

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  10. In restaurants, we have a policy for automatic gratuity of parties of 6 or more. We have to have the gratuity added on our POS system (Aloha) and then we have to run the transaction for the amount before gratuity on clover, then go back into receipts on clover and add the tip, then reprint the receipt. When the receipt is printed with the gratuity, there is no line for additional tip. We need that so badly! Please! We deserve the right to potentially make more than 18%, especially on a difficult party/table/table that wants to be more generous. Please…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  11. It would make much more sense if the program asked the customer if they would like to leave a tip during, or after they are signing the screen. Currently, when we are running a payment for a customer, the program asks for a tip while we are still entering payment information, and it is awkward for us to ask the customer for a tip at that time. We (and Clover) would run more tips if it asked the customer to leave a tip at the time the customer is leaving their signature

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  12. Old school idea. Give me a prompt so I can direct tips to assigned waitress.

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  13. We recently started requiring a deposit for large parties at our wine bar. i made a button to ring in a ticket for half the normal amount to reflect the deposit already paid. my bar tender brought to my attention that this leaves them with only 10% gratuity rather than the 20% we would normally put on a ticket like this. i want to make sure my employees are getting their full tips and not getting short changed. is there anyway we can add a manual input gratity or import the deposit from stripe some how

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  14. Would like to be able to use the "Skip and Print" option to print tip lines on receipt and then be able to enter those tips in the Tips app. This is currently how it works for normal transactions however for pre-auth transactions the tip line will print on receipt but the tip cannot be added to the transaction later in the Tips app

    3 votes

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    1 comment  ·  Tipping  ·  Admin →
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  15. I had a restaurant owner ask if we had the ability to have a tip report that has the option to deduct a percentage off the tips owed to a server to cover the discount rate the restaurant would pay on the tips. Example. Server has $100.00 in credit card tips for the day. The tip report would calculate the 3% fee the owner will pay on tip and deduct the $3 and say the server will be paid out $97. This feature will save the owner thousands of dollars a year. I lost the deal due to not having…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  16. MERCHANTS THAT REQUIRE SIGNATURE/TIPS ON PRINTED RECEIPTS ARE ABLE TO ADD TIPS TO CHECKS AND GIFT CARD TRANSACTIONS IN THE TIP APP. HOWEVER, THE CLOVER EQUIPMENT DOESN'T INCLUDE THOSE TIPS IN THE REPORTING APP AND DO NOT APPEAR IN THE WEB DASHBOARD. SEVERAL MERCHANTS HAVE PREVIOUSLY CALLED EXPLAINING HOW THIS HAS MADE IT DIFFICULT WHEN CALCULATING THEIR END OF YEAR TOTALS BECAUSE THEY HAVE BEEN ADDING TIPS TO CHECKS AND GIFT CARDS THROUGHOUT 2020 IN THE TIP APP.
    THE FEATURE OF SHOWING CHECKS AND GIFT CARDS IN THE TIP APP AND BEING ABLE TO ADD TIPS IN THE APP SHOULD…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  17. At this moment, if an employee uses the Register app, the tips go to the person who cash out the transaction. For example, Joe takes a phone order and hit "save" using the Register App. Then, Peter cash out that transaction. The tips goes to Peter instead of Joe. We need to fix this because a full service restaurant has a lot of take out orders. And the servers do not share the tips. Creating tables on Clover Dinning as a workaround won't work when there are lots of take-out orders. Opening Bar & More tab won't work either because…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  18. merchant wants to see the full reporting tip showing the tips being paid out and also wants to split tips . taking partial tips on the clover go

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  19. Merchant wants to be ABLE TO APPLY TIPS & SIGNATURES FOR PRE AUTH WHILE OFFLINE

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  20. In the Tips program, it would be very helpful to also show the Cardholders Name or Last Name. Rather than having to look for the last 4 digits on the receipt and on the screen.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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    Hello, 

    Thanks for your feedback. Would you mind elaborating on the problem you're running into by not having the Cardholder Name in this Tips report? Also, to confirm, are you referring to the Tips app on the Clover device, or on the Clover Web Dashboard?

    Thanks, 

    Clover Product

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