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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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114 results found

  1. Merchant would like the option for the tips to be entered on the tablet screen AND the printed receipt at the device level

    70 votes

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    17 comments  ·  Tipping  ·  Admin →
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  2. Merchant wants the tip to go to the server not the cashier. Only way tip will go to the server is through the tables app.Would like for tip to go to the server no matter what.

    55 votes

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    7 comments  ·  Tipping  ·  Admin →
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  3. If tips or a sale is assigned or credited to the wrong employee by accident, merchant wants to be able to edit or credit the sale/tip to the correct employee .
    Merchant is suggesting that owner/admins should have a feature or setting that enables them to make corrections to simple mistakes like this.

    37 votes

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    2 comments  ·  Tipping  ·  Admin →
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  4. As a Clover merchant with an average order size of $5 or less I need the ability to set tip suggestions using whole dollar amounts instead of amounts based on percentage of the order so that I can encourage my customers to leave a slightly higher tip.

    34 votes

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    9 comments  ·  Tipping  ·  Admin →
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  5. Tip Entry is currently only allowed to be set to Tablet Screen OR Printed Receipt which doesn't work for restaurants that have table service and counter service. Please allow Tip Entry to be inputted both on the tablet screen AND on printed receipt simultaneously so it can be accessed both ways whenever needed.

    29 votes

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    1 comment  ·  Tipping  ·  Admin →
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    Hello,


    This feature is under review. 


    A current workaround is to set up one device with counter service (tip on tablet) and another device with tip on paper. 


    Thanks,

    Clover Product

  6. We must have another grat button! I can't charge 18% on to go orders! We need more grat buttons! In my world of F&B 18% is standard, but parties of 20 or more we charge 20% and for to go's we charge 10 %! at least give us at least 1 more button! I have 2 restaurants and use clover in all and it's killing us!

    25 votes

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    4 comments  ·  Tipping  ·  Admin →
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  7. Change the tips section to pop up after the card has been run and before the signature.

    Or at least give the option to change the order.

    People are trained to hand their cards to the person behind the register and if its a card that swipes I have to just awkardly hold on to their card until they figure out the tip page.

    It's not intuitive the way its currently set up

    23 votes

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    3 comments  ·  Tipping  ·  Admin →
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  8. People just don't carry cash anymore and customers need a way to leave their Server in a Full Service Restaurant a TIP when paying by Gift Card.

    22 votes

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    2 comments  ·  Tipping  ·  Admin →
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  9. Would like to have an option to not view all tips in the tips app and only the tips for the current day

    19 votes

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    1 comment  ·  Tipping  ·  Admin →
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  10. When a customer pays with a gift card, there is no way for a customer to leave a tip. Even if there are still funds on the card, if the customer does not have cash, then the server does not get tipped.

    18 votes

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    2 comments  ·  Tipping  ·  Admin →
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  11. 17 votes

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    5 comments  ·  Tipping  ·  Admin →
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  12. Designate online order tips to specific employee. when there is a tip on an online order. there needs to be a way to assign/attached that order/tip to a specific employee.

    15 votes

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    3 comments  ·  Tipping  ·  Admin →
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  13. It would be nice if there was a total in the tip app and if there was a way to pay the tips out that shows a time and date when paid. It would also be nice if there was a report that could be printed with this information on it. It should be by employee and you should be able to print only one employee for a time period.

    15 votes

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    1 comment  ·  Tipping  ·  Admin →
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  14. Clover orders taken over the phone do not allow for a tip line.

    14 votes

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    0 comments  ·  Tipping  ·  Admin →
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  15. Restaurants should have the right to add gratuity to checks. Your system doesn't have this option. You have a service fee which is included into the restaurant sales. You have suggested gratuity that prints on tickets; servers need a button that will actually add a percentage of the check to the actual check. Please and thanks

    13 votes

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    2 comments  ·  Tipping  ·  Admin →
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  16. it would be great if tipping screen to be shown right after cards detected (including swiping, sensing or inserts) and before signature, not after transaction amount is entered.

    12 votes

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    4 comments  ·  Tipping  ·  Admin →
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  17. The update that took place 9/28/23 disabled the ability to scan the barcode on the receipt when in the Tip App. This feature is VITAL when you are dealing with 100 printed receipts after a rush that you then have to scroll and search to find each one to enter the tip amount. PLEASE bring it back...

    10 votes

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    Under Review  ·  4 comments  ·  Tipping  ·  Admin →
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  18. Merchant would like the option to add tip to a custom tender type the merchant creates.

    10 votes

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    2 comments  ·  Tipping  ·  Admin →
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  19. Have tip suggestions on printed bill

    9 votes

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    1 comment  ·  Tipping  ·  Admin →
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  20. You cannot put tips in for a closed order if your Station is offline. Calling Clover support the only answer I received was to call in and they can run a 2nd transaction on the card for the tip amount. This would hit the customers card 2x and is NOT a good way to deal with this issue. If the Station is offline the tip amount should be able to be entered and stored/sent with all the other card data when the system comes back online.

    If using pre-auth and the Clover is online everything works fine and the card…

    9 votes

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    0 comments  ·  Tipping  ·  Admin →
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