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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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107 results found

  1. When customer hit "SKIP" tip on a Clover mini device, we can't close out the batch. We have to disable the tip on device in order to enter zero for the tip then close out the batch. After that we have to enable to add the tip back on the device. Is there any way to eliminate this step? When customer hit "SKIP" on tip enabled device, the device should see that a "zero" tip and should not prevent the batch to be closed out.

    2 votes

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  2. Previously on the Station 2018 model the customer would be prompted to select a tip amount after the sale had processed. On the Station DUO the tip prompt screen pops up on the customer facing device after the Merchant clicks "charge on connected device" before the transaction has actually processed. I have had multiple of my merchants complain about this workflow because customers selecting the tip amount and leave because they think they have paid. My merchants have unfortunately lost a couple of sales because of this. They are high volume Coffee shops so they are unable to monitor whether…

    2 votes

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  3. Many restaurants have the need for employees to "tip-out" other employees based off of their sales of food and non-alcoholic beverages during their shift. This is fairly common for small & medium size restaurants. For this reason, it would be great to have Sales Totals by Revenue Class print on the Employee report that comes from the Clover device (not the web)... since the employee would need to pull the report themselves and may not have access to a computer. I've had this request from a handful of restaurants.

    2 votes

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  4. Would like Dine In versus Take Out to have different tip suggestion options. We configured our tip suggestions from 15% to 30%. This works well for full Dine In service, however asking 15% to 30% for Take Out is rather high when limited service was provided so customers often select No Tip / Skip on our Clover Flex.

    Would be excellent if we could additionally configure tip suggestions based upon order type to help generate more tips! So if order type is Take Out then we could set suggestions from 10% to 20%.

    2 votes

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  5. Make remove the "skip/no thanks" option in the tips menu a customizable option. (in French "non merci")

    We can customize percentages, and the text for each, but it would be nice if it was make possible de remove the “skip” option althogether.

    The customize option is there if a client decides not to leave anything. Just don’t make it so easy to be a cheap tool.

    Thanks.

    2 votes

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  6. Venues should be allowed to remove the "No Tip" option at their own discretion. A customer can still decide to not tip, they'll just need to do so through the "Custom" tip option.

    This is having such a negative impact on our venues that we're considering switching service providers. All major competitors would allow us to enact these kind of customizations.

    2 votes

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  7. Research shows color coding tip options motivate tippers. The color Gold is the best tipping option to be selected to motivate tipping.

    2 votes

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  8. Currently on clover duo, if you have it set to 'tip on screen' but you get a phone order and input card information manually (like a pizza shop) the system wont let you add tip because the customer is not present. whenever manual card info is input, the receipt should print on paper so driver can gather signature and tip on delivery.

    2 votes

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  9. Merchant needs ability to enter tip percentage on the Station Solo screen, similarly to how they could on the Station 2

    2 votes

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  10. i have been with clover for a few years now and i have over 15 stations i am in the service business so it is very important for me to split tips employees under a single transaction, i like clover but if this feature isn't added we are considering switching out

    2 votes

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  11. On Android tablets, there is no way to stop the Clover Go app from going into landscape mode on the TIP/Signature screens. Merchant would like to ability to remain in portrait mode for the entire payment sequence. The Clover Go app ignores portrait mode lock in settings.

    2 votes

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  12. Currently a deposit is removed from the total amount due via a split transaction. The tip is calculated on the remaining balance instead of the total bill. A separate split tab could be created to account for a prepaid deposit.

    2 votes

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  13. My clients often choose a percentage without knowing what the dollar value of that equates to until after they press it. Every competitor I’ve looked in to and personally used has this feature except Clover. Example: ticket is $60, the tips should show “15% / $9” “20% / $12” “25% / $15” or something to that effect. Another example: On a $15 service, people might select 10% and then get embarrassed when they realize they only tipped me $1.50.

    2 votes

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  14. WE NEED 2 BUTTONS! BEEN ASKING FOREVER
    TO GO ORDERS MUST HAVE 15% GRAT
    PARTIES OF 6 OR MORE MUST HAVE 18%

    2 votes

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  15. 2 votes

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  16. In setup for clover mini that the tip entry location have a way to put tip in on tablet screen and on printed receipt.

    2 votes

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  17. The barcode scanner seems to be broken on the TIPS app. Lots of customers use this so it would be awesome if it worked again.

    1 vote

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  18. Allow different machines to have different tip percentages. This will ne helpful for takeout orders.

    1 vote

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  19. The tipping app suggests the tip on the total amount purchased. It should be seperated as you don’t tip on products, but only services.

    i.e. Joe schmoe had a service of $100, but purchased $200 worth of product. The suggested tip should be on the service amount of $100 only vs the total of $300 plus tax. The client should not have to pull out their calculator to figure out the tip amount on the service.

    1 vote

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  20. It is time consuming and really impedes the process of checkout when we have to stop the process, back out and then add an additional tip for an assistant in addition to the service provider bc the client does not get an option to tip the assistant on the screen. it could be like a total additional screen even?

    ALSO, it is a BIG DEAL that when clients tip a percentage it is added onto the entire ticket and not just the service amount. it takes a lot of time to explain it every single time, and in the event…

    1 vote

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