118 results found
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Recurring payments Add Existing Customer
When we select an existing Customer to add to a Recurring plan, none of the information pre-populates unless the cardholder already has a card on file. At a minimum, when we find the customer in the search bar & click their name, we'd expect the Cardholder Name, Zip Code, or other completed data fields to populate as they already exist in the Customer database
1 voteHello,
Please contact Clover support, they can help troubleshoot why the customer fields are not populating.
Thanks,
Clover Product
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Scan to Order should allow customer to pay AFTER eating
Currently the Scan to Order feature which is only available for TSR, makes the client pay for their order BEFORE the order is fired to the kitchen. Not only is this not typical for a Table Service Restaurant environment, the Clover website page for Scan-to-Order implies otherwise.
https://www.clover.com/pos-systems/scan-to-order
This makes it difficult for reps to properly promote the feature and we have lost merchants because of this.1 voteThis feature is available now.
Please check out this article for enablement.
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Virtual Terminal Chat Help
When contacting Clover for help via chat, too often I get a message saying that I've reached them outside of their regular hours. The message says nothing else. No mention of what the hours actually are or alternate ways to get help at that moment. Today I tried to make contact several times between 10am and 11am EDT. It was incredibly frustrating.
Using the feature to request a call doesn't help because an actual person doesn't make the call. Our phones are answered by an auto attendant and whatever automated system tries to call us, is unable to select options.
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1 vote -
phil@harbourcitydonuts.com
Printing an itemized receipt from the transactions history.
So many times I have a customer come back asking for an itemized receipt after their transaction.
I go into transactions and pull up theirs, print the receipt but it isn't itemized. It only shows the total, the taxes, and the tip.
We need to be able to print an itemized receipt from the transaction history.
1 voteHello,
Printing an order receipt with itemized details is available in our Essentials Plan.
Thank you,
Clover Product
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Before your upgrade, the App would automatically send a carbon copy receipt to my email. Must now manually enter my email each time.
Before your upgrade, the App would automatically send a carbon copy receipt to my email. Then I could easily forward to my client once at my desktop. Must now manually enter my email each time, with no way to set up my email in settings. Disappointed you took away a service that was convenient for and appreciated by your customers.
1 vote -
Pop up to notify of partial payment
If the card brands will not allow a partial payment to be declined(example, tab is $50, card only has $30 available), then could you add a LARGE POP UP to notify cashier, server, etc that another form of payment is needed to complete the transaction? This gets missed often, especially in busy environments, but almost all merchants seem to have this issue.
1 voteHello,
An enhancement for this has been released within our new UX, which is currently available for Gen3 hardware. Availability on compatible Gen2 hardware will be coming this year.
Thanks,
Clover Product -
Void transactions after they are paid
A void option needs yo be in place after a transaction is paid for so An entire order doesn't have to get refunded and re entered.
1 vote -
cash back
Please enable the cash back function on the Register App.
1 voteHello,
If a merchant has Cash Back enabled, then it would be available upon Debit card transactions. There may be some restrictions based on the merchant's MCC code. If it's not enabled, please check with your agent on the merchant setup, or open a ticket with Clover support to investigate.
Thanks,
Clover Product
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Recurring Payments need end date or # of times
I'm not a restaurant.
I have customers want to split their payment to 2 months (50% at the sale date, and the remaining 50% a month from now). You know they want to make sure I can deliver what I promise.Your system does NOT allow End date or # of times option (very easy script ) with Recurring Payments.
So essentially an office person has to check every day to make sure we deactivate RP after 2nd payment.
Clover is the first company I used that doesn't have end date or number of payments (Even my ****** bank has…
1 voteHello,
This feature exists, an end date can be set for the recurring subscription.
Thanks,
Clover Product -
Split pay receipts to show remaining balance option
we want someone to pay a deposit and come later. so they do a split payment and want the remaining balance to be shown on the receipt.
1 voteHello,
Our recommendation would be to obtain a receipt via text/web from the Orders app, rather than a "Payment" receipt. This will contain all the associated payments for that order.
Thanks,
Clover Product
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Add "all" to Due Date filtering when searching Invoices
When searching for ann outstanding or pending invoice under the Invoices tab, I do not always know when an invoice is due. It would be helpful to have "all" as an option under Due Date so I don't have to search "this month," then "last month" and maybe "custom date range."
1 voteHello,
This feature has been released.
Thanks for your feedback,
Clover Product
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View all customers in a plan Recurring Plan regardless of Start Date.
Currently what you see in Recurring Payment Plan is based on the "Start Date" filter. That would require having the merchant remember when they added the customer to the plan or changing "start date" to custom and moving date back to when the plan was created. Most other gateways allow you to see all customers in a plan by simply clicking on it. It makes managing customers plans much easier.
1 voteHello,
This enhancement has been released.
Thanks,
Clover Product
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Fraud Prevention Tools to prevent duplicate charges
Fraud Prevention Tools to add a transaction limit so if the same total gets charged on the same card within a minute then it should decline the transaction.
This will prevent duplicate charges to the same card.
1 voteHello,
Upon further review, this feature has been released.
Thanks,
Clover Product
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Change Total PAID to just TOTAL
I would like to be able to change Total PAID to just TOTAL. Because I use a Charged tender.
1 voteHello,
This is improved in our upcoming gen3 UX.
- Merchant receipt screen is "Payment Complete - $ Amount"
- Customer receipt screen is "Paid - $ Amount"
Thanks,
Clover Product
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void and refund limitation time limits on debit card transactions
Remove void and refund limitation time limits on debit card transactions. The 25 minutes is a concern and is impacting the merchant's ability to satisfy customers.
1 voteHello,
This behavior is controlled by Fiserv SE Number. Please contact Clover Support to validate the merchant's SE Number to determine if this behavior is not currently available for the merchant.
Thanks,
Clover Product
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Access to the Virtual Terminal as the manager or administrator
Merchant wanted to request to have access to the Virtual Terminal as the manager or administrator since the only who has permission to use the virtual terminal is the owner.
1 voteVirtual Terminal permissions can already be modified from employees>permissions
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Reporting - Paid Items report (export option not the same report)
Would like to suggest an exportable Paid Items Report since the export option does not include refunded items and order discounts.
1 vote -
Payment Link feature on Clover web dashboard to populate captured customer name in transactions and transaction should reference link used
The Payment Link feature on Clover web dashboard (under Ecommerce section) allows you to create URLs to post on website, and the URL brings user to a checkout page. You can create multiple payment link URLs from the clover web dashboard and each URL ends in a unique identifier. The payment link checkout page asks for amount, user first and last name, email address, and card details. Once a transaction is completed successfully, the transaction appears in the "Payments" section under Transactions in the Clover web dashboard. When transactions are viewed in detail or when transactions are exported, the payment…
0 votesHello,
This enhancement has been released.
Thanks,
Clover Product
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