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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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65 results found

  1. Fix bug for month autofill on chrome checkout

    When autofilling a MM/YY on chrome in clover CC checkout, 10/25 autofills as 01/25.
    I have to manually correct the input every time this occurs.
    This has happened on multiple sites using clover so it seems to be a clover issue. MM/YY Autofill works on other sites without issue.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Admin →
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  2. PLEASE delete the "Void" button on the Virtual terminal next to the "Done" button! C

    Once you ring a transaction on the Virtual Terminal, this "void" button appears right next to the "done" button. We accidently clicked "void" and a receipt was generated saying VOID. SO, we re-rang the transaction (Clover support said the original transaction had been voided by clicking the "void" button"). Only to find out, nothing had been voided and customer was double charged. PLEASE eliminate this button since it doesn't really void anything OR move it to the other side of the screen if it's supposed to void something. We have had it happen 3 times now cause of slight…

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Admin →
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    AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities.

    If this continues to be an issue, please reach out to Clover Customer Support so that they can further investigate.

    Best, 
    Clover Product

  3. change the virtual terminal search box back to the way it was

    Please change the virtual terminal customer search box back to the way it was so I can see multiple different customers at one. This new update or change that happened a few weeks ago allows me to see the first one and then when I scroll I am only able to see in between two. I have already contacted your support team who told me they can help me. PLEASE CHANGE THIS BACK ITS IMPOSSIBLE TO FIND THE CORRECT PERSON.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    In order to better understand the issue here, are you able to provide a screenshot of what you're seeing in the Virtual Terminal customer search?

    Best, 

    Clover Product

  4. Tags for each type of payment: Virtual Terminal, Device, Invoiced and Report for outstanding invoices

    When looking at reports there is only a tag for virtual terminal transaction but there is not one for invoiced paid transaction therefore I one has to go one by one to see which ones where in device and which one was an invoice. There is also no way to see outstanding invoices.

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  5. Please add a option to do invoices in V Terminal with account info, no just cards.

    1 vote

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    Leif Borden responded

    Not sure what account is being referenced, ACH? Paypal? something else?

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