59 results found
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Table Layout Customization
Enable the option to add chairs to a table layout based on their actual physical position, mirroring capabilities found in other POS systems.
Expand the available object types and shapes for designing the restaurant layout.
Allow the vertical orientation for table/object names within the layout view.
1 vote -
86 items from KDS
The chef has a better understanding of which food items are available during the day. Can we please add functionality that would allow the kitchen to 86 an item from the KDS rather than going to a station/flex/mini.
1 vote -
employee reports to show all delete and discounted items
employee reports to show all delete and discounted items
2 votesPlease confirm whether the Removed items and Discounts reports cover what you need
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Kitchen display guest
On the KDS when enabling group identical items it should separate the items by guest.
Not grouping the guest because it’s very confusing. And there’s no setting to disable guest from grouping together.
Sort Group items by each guest individually.
16 votes -
No software updates during business hours
Please find a way to limit Clover software updates to outside of business hours. We've heard a number of complaints about updates happening during peak hours that have been negatively impacting business
4 votes -
Remote order
Hello, with the situations with the restaurants, specially with mine, I am always short staffed for the past few months. This means, many customer calls are missed while our staff is serving dine-in customers. So, the idea is to route all the calls to our remote staff who can take all the orders from the customers and place the orders remotely via clover app. This way, if the customer calls are handled, then the staff onsite can take care of the dine-ins. I understand there few prep works and coordination needed, but that's doable than loosing the business itself
2 votes -
Pop-up Prompts! For double checking or mistake catching!
We would like if there was a way to have pop-up prompts come up before moving on to certain fields like asking the customer count before food ordering or ringing out! This has become important to us to have because by example the restaurant is all you can, missing inputting the customer number count can greatly affect business, what will happen is that the employee will move onto orders or payments with out filling this out, so maybe only one person of a table of six will be charged! So we want prompts that come up just asking to confirm…
3 votes -
Different Service Charges by Order Type
Restaurant software offers the options to add service charge, restaurant owners want service charge by order type, if the order type in MAIN has a different percentage than another order type, they want the ability to to charge different % amount by order type take out vs main dining
2 votes -
Track order completion time
We would you like to know time between when an order is placed and when it is marked as fulfilled or completed. This will help improve customer satisfaction but also can be tool for training and promotion.
3 votes -
Service Charge to be part of TIP
enable Service Charge if used as auto gratuity for large parties to be part of TIP
not part of the Service Charges so the total tip server collected can be used to calculate end-of-day server settlement with the house.11 votes -
Promotions on Uber integrations
When there are 3rd party platform like uber, the promotions that are run in uber or other 3rd party platforms are not congruent with the reporting in Clover Reporting dashboard or app
2 votes -
Printing all courses
Print the full order with all courses shown. The ones to be fired are shown as prepare, the course to follow show hold. This way the kitchen knows what is coming and can plan. Then the wait staff can send a re-fire to prepare the courses when needed.
2 votes -
Time on table on the dining Map
Can we put the clock on a dining table on the map, so that when we get into the map we can see how long someone has been at the table?
5 votes -
Tax Reporting IS INACCURATE
Your tax reporting is INACCURATE.
We need a clear way to determine meals taxes. THIS IS CRITICAL.
Your tax statements and reports are a mess. We can not use what is in your reports as it blends POS taxes with delivery app taxes. We need a way to clearly show net sales and taxes from the POS.
You currently show the amount collect from each order type at the bottom of your sales report. Please also add net sales and taxes for each order type.
I've found that your tax report does not break out meals tax and no tax…3 votesPlease contact support to resolve this
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New Guest Cover count report not as expected
I see that this report is now available, however, will it be able to show the total cover counts for past dates? When i click on the report, it just launches me into Clover Dining and shows me the current open tables. I need this report to show me how many total guests we had on specific past dates.
6 votesCover Count Reporting is in product roadmap and is planned for Q4-2025.
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order printing should allow auto-cut after each item or category
There should have an option for the order printing, each printed ticket should able to auto-cut after each item or category to allow physical separation.
This enables both preparation of the dishes and placing the receipt under each dish for table delivery guidance.
use case example:
In a busy restaurant, several tables place orders for sushi items that are prepared by the same chef and printed to the same kitchen printer. For instance:
Table A orders: Sushi A ×1, B ×2, C ×3, D ×1, E ×2, F ×1
Table B orders: Sushi A ×2, C ×2, D ×3, E…
3 votes -
sms text - for online pick up orders from KDS
A merchant has the QR clover online ordering in a food truck space where there many food trucks parked. The facility has their online clover website in their main website. When their customer is using their clover online ordering platform for pick up the clover KDS doesn't send a sms that the order is ready for pick up and Kiosk works. They would like the clover online ordering website hosted by clover for pick up orders to also be able to send sms text like the Kiosk from Kitchen Display
9 votes -
Hide Menu Category From POS Devices
I want to be able to disable/hide a menu category from the POS devices without fully removing it. If a menu category is unused at the moment, we should be able to hide it without deleting the category to keep the items there and not have to rebuild the menu items if they come back in the future.
4 votesAdvise over usage of functionality is sent over email. Please refer that. Thanks.
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Change online orders credited under specific employee
Merchant would like the online orders to be credited under a specific employee and email instead of just the owner email.
5 votes -
API orders to print in kitchen
Merchants would like orders that are placed through custom website, paid through API to print in Kitchen or displayed kitchen display's.
3 votes
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