109 results found
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Ability to Filter Tips by Date
We have a few locations that would love to be able to filter the Tips app by date.
We have a bar that checks all tips entered the prior night for accuracy before they manually settle the batch. This helps prevent calls from customers due to tip entry errors. They would love to only see the tips from a specific date or yesterday.
Thanks!
2 votes -
Promotions on Uber integrations
When there are 3rd party platform like uber, the promotions that are run in uber or other 3rd party platforms are not congruent with the reporting in Clover Reporting dashboard or app
2 votes -
Report
I need to have a report that shows the exact time each item is entered, even if it’s going to the same table. Clover has a “line item” feature, but if I add 3 margaritas at different times, it only shows the time of the first margarita.
2 votes -
Tips | Credit Cards & Debit Cards
Tips received per credit cards and debit cards:
In Ontario, we can deduct the credit card processing fees from the tip payments.
We desperately need the details on the closeout report - Tips received per credit Card(MC, Visa, etc.) and debit card.
The lack of this information cost us $400 per month in processing fees that we cannot recover and do not receive income.2 votes -
Reporting Functionality-Export Payments
Under Transaction, an option is available to export Payments but the pre-configured report generated does not allow for user configuration/modification changes to capture additional data fields for data that is captured on the customer receipt.
Additional fields required Item, Price, Categories, Modifiers.
It seems a custom report is required but Clover Support can only suggest submitting request via User Voice instead of creating a support ticket. This should be an easy ask.
2 votes -
Inconvenient for Franchise business
Hi,
We own a franchise business and have realized that the Clover POS system is not very franchise-friendly. For example, the reporting feature could be improved. It would be great if the POS had a function that automatically calculates cash deposits. I know there is a cash deposit category, but it’s not sufficient for our needs. Additionally, when updating the menu, I have more than 30 accounts under my master account. While we can switch between accounts easily, it would be much more convenient if we could update the menu across all accounts at once, as we manage the franchise…2 votes -
Sales Overview Bulk Reporting
When running Sales Overview reports there needs to be a way to choose multiple employees at once to export, so they are in one file and separated into different tabs. Currently I have to run individual reports for each employee then combine them into one Excel spreadsheet so they're on their own tabs.
2 votes -
Card type
Submitting a request for the Card Type to be put back on the Employee Overview report within the Reporting App on the device. This is an issue for restaurants!
Thank you!
2 votes -
Be able to exclude tips from employee report.
Merchant would like to remove tips from employee report. Currently they are able to remove it for cash report but not for employees report.
2 votes -
Option to Print "Just" the Batch Report
Prior to last week, I could go to "Closeout" and print batch reports. The Closeout screen also gave options for printing Card Type Totals and Server Totals. As of last week, all of the print buttons automatically print all of the reports. I called customer service and found out that this is a result of a recent update. Updates should be improvements. Updates should not decrease my options.
2 votes -
CLOVER BATCH REPORT SHOWING BREAKDOWN OF 2% SURCHARGES
CLOVER BATCH TOTALS SHOWING SURCHARGES FOR 2% CREDIT CARD FEES SO WE KNOW WHAT WAS A SURCHARGE AND WHAT AMOUNT WASN'T WITHOUT HAVING TO ADD ALL THE RECEIPTS.
2 votes -
When accounting sync is enabled in Clover to QuickBooks Online, all the day total sale is posted as Clover Sale. We would need to have each
When accounting sync is enabled in Clover to QuickBooks Online, all the day total sale is posted as Clover Sale. We would need to have each sale posted to the particular client and it also should include the item ordered
2 votesPlease contact support to resolve configuration
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Clover Cash Discounting
CLOVER CASH DISCOUNTING - For customers that use clover cash discounting that are on a daily deduct of that cash discounting rate. There is no where to get what their actual credit/debit card deposit should be.
The only way to figure out that actual deposit for daily rate deduct accounts is to use this formula. Say its a **** % cash discount account. Debit + Credit - **** % = actual deposit.
This also inflates net sales due to net sales populating that extra **** % on cards. That **** % is an an adjustment so it could be in…
1 voteThank you for submitting your Idea to UserVoice.
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Net Sale Report
We have many restaurant merchants reached out and ask for the total report that provides: Gross Total (Sales + Tips) Tips Total Net Sales Total (Sales excluding Tips)
currently there are only Gross Total and Tip total on the report.
1 voteThank you for submitting your Idea to UserVoice.
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Ability to see items sold on the first page of orders
I want the name of items sold to be shown on the first page of orders without going to receipts to read what was sold or the same way like it use to be before and thank you for your support
1 voteThank you for submitting your Idea to UserVoice.
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Restore the "Tax" Column to the Main Transactions Report for Government & Tax-Exempt Audits
In a recent update, the "Tax" column was entirely removed from the primary list view of the Transactions section. For businesses that frequently process tax-exempt orders (such as sales to government institutions, schools, and non-profits), this change has completely broken a critical audit workflow.Because Clover does not have a native, rigid framework for assigning pre-verified tax-exempt customer rules, the standard practice is to use "Remove Taxes" at checkout and type the state entity or exception details directly into the order's Note field. Monthly I would reviewing and reconciling these transactions for state tax audits by sorting the Transactions report by…
1 voteThank you for submitting your Idea to UserVoice.
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Reporting for Future Orders on Clover Dashboard
Merchants should have the ability to pull reports for future placed online orders on their dashboard.
1 voteThank you for submitting your Idea to UserVoice.
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Need column that shows Tip Amount
Please I noticed a change in the latest update that doesn't meet my needs: let me explain.
In both the desktop and mobile versions, when I go to
Dashboard > Sales Activity > Transactions,
the column showing just the "Tip amount" no longer appears; this is important for remote work (which is how I operate, since I’m not always at the restaurant).
That column used to be visible in the previous version. Is it possible to display it again without having to download the XLS (CSV) file every time?
Thanks.
1 voteThank you for submitting your Idea to UserVoice.
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Reverse latest Sales Activity Update
Change my Clover back to its previous version. Clover's latest update has made my bookkeeping far more complicated, and I am looking at changing my payment platform if this update cannot be reversed.
1 voteThank you for submitting your Idea to UserVoice.
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Custom date/time reporting filters don't persist on Sales Overview (Flex / Station Solo)
The custom date/time filters in Reporting → Sales Overview aren't saving on our Flex and Station Solo. Every time we set a custom timeframe for our shift, it resets to default as soon as we navigate away or minimize the app. Please fix this so our custom shift filters stay active—my employees shouldn't have to re-enter our shift hours over and over every day.
1 voteThank you for submitting your Idea to UserVoice.
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