385 results found
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Restocking Fee
There needs to be an option to add a restocking fee on some return items for retail.
2 votes -
)Not able to put discount for all customers who order online .2) send the order from your phone or comp and sent to pos
1)Not able to put discount for all customers who order online .2) send the order from your phone or comp and sent to pos
2 votes -
COLO tip setting option
Clover Online Ordering needs its own tip suggestion control. Currently, it follows the tip settings for in-store Station. Many businesses would like the ability to set different tip suggestions or even turn off tipping for pickup orders.
2 votes -
upload tax rate file
A way to upload a file for tax rates would be beneficial for the VT merchants that have to manually choose tax rates based on where they are shipping goods. Right now each tax rate has to be manually uploaded if they do not have items.
2 votes -
2 votes
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Add Discount Button(s) to Payment Screen
Include Discount Button(s) on Payment Screen (rather than having to choose it on order screen). Guests do not usually present discount cards until the payment process, so we find cashiers having to back out, click the discount pull-down, then choose a discount. Having up to 2 discounts and a third button that links to existing discount pop-up) would save time and effort.
Having up to 3 discount buttons would be great!
2 votes -
If an item is used more like a category on an online menu, there should be no price or the option to add a range of prices
most of my menu items have 3 sizes/prices. To save room, I have the item listed, and clicking the item reveals the sizes and prices. This is fine. My issue, is that the item itself shows a price of $0.00. That's confusing and embarrassing. I suggest that if a price is set to $0.00, the price should not show at all. I have several items, so to save space and lots of customer scrolling to find their items they want, this system works best for our online menu. i don't want to have to triple the size of my online…
2 votes -
End of day icon for balancing registers that is not tied to REPORTING.
As it stands, DAILY SALES figures are only accessible in REPORTING. Therefore, employees that balance registers have full access to company sales figures for the entire year and beyond. Access to yearly/monthly/weekly sales figures & sales reports should be limited to owners/senior management. Clover needs an END OF DAY icon. It should have a filter for ALL REGISTERS, REGISTER #1, REGISTER #2, etc without having the ability to see weekly, monthly, yearly figures. This needs to be addressed ASAP. Thank you for this forum to offer ideas.
2 votes -
Customer Purchase History Transfer
Customer purchase history needs to be able to be transferred from one Clover sales channel to another. At this time there is no 3rd party app to assist with purchase history - only customer name. This is important for repeat business and for the merchant to engage on going with their customers.
2 votes -
“Points towards perks” should actually reflect points
“Points towards perks” should actually reflect points. I entered a receipt code from a $3k, purchase the receipt said “Get 3707 points towards perks”. Then I entered a code from the same establishment where my receipt said “Get 12000 points towards perks”. I got the same exact 5% off QR for the $12k purchase as the first purchase. So there are no points - this is a garbage gimmick. And if the “point reward” is chosen by the vendor, perhaps you should advise them that not offering a “reward” would be better than finding out they give everyone the same…
2 votes -
processing fees
we need to be able to check in real time what the credit card fee is that we are being charged for each transaction. because your invoice system directs the payments to the bank without pausing for authorization we are now incurring fees on every invoice instantly on payment. BUT if the customer changes their mind in a few minutes or the next week we are unable to know what fees to charge them for making the return that quickly. 30 days is far too long to wait and not know what to charge the customer that is returning the…
2 votes -
fullfilment of orders
when an item is paid it can then be marked as ship to, partially paid, pick up and once that is done then they can mark it as such. Also create a report so they can see these items in this status.
2 votes -
Update to my "clover rewards not working" issue
Full disclosure regarding my "clover rewards not working" complaint write up:
My previous write up was extremely critical and I want to now speak of a much better customer service experience.
Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from…2 votesThank you for your suggestion and honest feedback, we may consider this improvement in the future.
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Include inventory listings (to tap on) in the “payments” plan instead of using text. I
I have only one device. For years, I could simply tap on a “description” of the service I was charging for. It automatically generated the category and the price. The feature was free. When I heard that I would no longer be “grandfathered” in at that free level, I was informed that I could still have the feature if I upgraded to “essentials”. Truthfully the increase to $14.95/month or approx $180/year is not worth the feature. Because I can certainly “spell out” the service in text as an option. Although no big deal, it was great to have my menu…
2 votes -
Closeout Total
The Gift Card transactions have recently been added to the "Sales By Card Type" Report. That is not a problem. However, the gift card redemption total is also being added into the Closeout Total for the day. The gift card money was collected when the card was purchased - not used. It should not be added into the Closeout Total. The closeout total with the gift card amount then does not match the deposit amount. It's an extra hassle for a retailer with multiple gift cards being redeemed daily.
2 votes -
Display Scale Weight (0.00 → 35) on Customer Facing Terminal
Hello, the los angeles department of weights and measures is requesting that the Clover Station display the weight on the customer facing terminal. From when nothing is on the scale (0) to its net weight. This is a legal requirement. I would appreciate your attention to this matter.
1 voteThank you for submitting your Idea to UserVoice.
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Invoice Email customization Message
Feature Request: Save Customized Invoice Email Messages
We use Clover to process payments and frequently send invoices to our patients. Currently, when sending an invoice, Clover automatically generates a default email message that does not reflect our preferred wording or communication style.
Although we can manually edit the message, we must retype it every time we send an invoice.
We would like to request the following enhancement:
Allow merchants to customize the default invoice email message.
Provide an option to save the customized message as a permanent template.
Automatically populate the saved message whenever a new invoice is created, while…
1 voteThank you for submitting your Idea to UserVoice.
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Clover Rewards: let merchants export full phone numbers for their own members
Clover Rewards needs an export that includes every member’s full phone number.
Right now, when a customer signs up on the customer-facing screen, Clover hides the middle digits of their number (for example, +1 440-***-1234). We can’t see those numbers anywhere: not in the dashboard, not in the customer list, and not in any export. These are our customers. They gave the number to our business so they could earn rewards at our store.
We used Clover Rewards for a few weeks and then moved to another loyalty program. More than 300 of our roughly 650 members signed up on…
1 voteThank you for submitting your Idea to UserVoice.
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Shared Customer Database
Customer database should be able to be shared across ALL locations. The list should be able to be imported into the main account and accessed by any location within the company network.
I currently have 3 locations and use the clover rewards program, my customers cant access their rewards if they shop at a different location unless they sign up again and start fresh. That is just one example. Invoising and sales history is another even more important factor.1 voteThank you for submitting your Idea to UserVoice.
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More Granular Permissions for Employees
We need to have more granular permissions for Employees using the Customer's App. They should not be able to Edit existing customers or notes for the customer, but they should be able to view the customer to add an order. Admin and Manager would be fine to edit a customer.
1 voteThank you for submitting your Idea to UserVoice.
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