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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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336 results found

  1. I can't believe you don't have reports on customers at all. Even my old out-dated POS had these reports. I need to see who my top-spending customers are, and it would also be helpful to see what they are purchasing. There is no information on any of this. We are supposed to be reaching out to our customers but we cannot even see who spends the most and what they are buying. This is ridiculous, should be a part of basic reporting!

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  2. We have multiple customers that are tax exempt and some that receive an automatic discount with each purchase. Other than putting it in as a NOTE in the customer information, there is no way to designate these as options for these customers and they are often forgotten. This seems like a very easy thing to do. We just need to be able to mark certain customers to automatically apply tax-exemption and/or a specific discount each time we enter a transaction. If it needs to be manually removed, that is much easier than remembering to manually add it EVERY time we…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. please provide a setting that automatic safeguards employees from accidentally stacking outside discounts to an order. For example we have a reward system that we use, and that system will periodically send out a $5 off coupon for their birthday. What I'm looking for is a way that clover can detect multiple outside discounts (birthday coupon, military, etc.) to the same ticket. As a SMALL BUSINESS, IT HURTS WHEN A CUSTOMER COMES IN AND TRIES TO STACK 2-3 DIFFERENT DISCOUNTS AND STILL WANT THE IN-STORE ADVERTISED SPECIAL WE HAVE GOING ON. I KNOW THE EASY ANSWER IS "TRAIN YOUR EMPLOYEES…

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  4. Made the mistake of deleting items I no longer have in my inventory from a Category on the POS. This Category has almost 1,000 items. Since everything needs to be manually entered and alphabetized, I wanted to make it easier when adding new items to this category by deleting items I no longer have in inventory. Upon doing so, all the items within this category de-alphabetized!! This is 4 YEARS of inventory no longer in alphabetical order. If items cannot be deleted from a Category on the POS without this catastrophic event occuring ,there should be some type of a…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  5. The latest update no longer allows users to run single label item sales reports without manually unselecting every other label for every report. We have 73 labels and need to run individual reports for them every month, so deselecting 72 labels 73 times a month is just impossible-- particularly because the selection dropdown resets after every click. Please restore this option ASAP.

    1 vote

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  6. Allow SKU assignment of certain discounts - discounts can ONLY be applied to items matching the SKUs allowed.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  7. Please allow modifiers to include a negative price (removal of items specific = -$$ to original item)

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  8. We would like the option to not allow the customer to bypass the PIN entry so that they cannot do a chageback.

    1 vote

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  9. I use a third party gateway to process external payments through a payment portal. In the itemized entries on deposits report the report doesn't equal to the amount transferred to the bank. The amount transferred is greater than the itemized total. This because there is no accounting for the external payments received from the gateway on that particular day. The report has other payments, but it shows a zero dollar amount. I have to reconcile this manually. The batch close out doesn't show any external payments either. Please consider adding in payments received from a 3rd party gateway. Thank you.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  10. The Clover Mini does not have a test mode for the register. We are unable to run tests in the register application. Please add this feature.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  11. I would like the promo feature to be more user friendly by allowing us to extend the expiration date before the promo ends. I would also like customers to be able to scan the coupon on their side on the mini and not have to hand their phone to staff.

    1 vote

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  12. We do not want the "custom item" button to show up on our terminal. Unfortunately, it's not optional. I was told customer service can't remove it. This seems ridiculous. We should be able to turn it off.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  13. When Payment is made, Clover does not bring in the customers email or phone number from their bank, we dont want to have to manually put it in every time.

    1 vote

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  14. It would be nice to have a report that shows both Itemized sales as well as the tender types collected

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  15. Merchant would like to be able to set the automatic display settings for both the merchant facing screen as well as the customer facing screen on the station duo. For example, the merchant facing screen can sleep after 5 minutes while the customer facing screen does not sleep

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  16. Modifiers need to be quick edited on the same screen. For a retail business such as a plumbing supply store there are 3 prices for every item. These prices such as copper pieces for pipes change every day. Clover is missing out on retail businesses where being able to quickly change these 3 modifers prices that is associated with the one item. Quickbooks desktop has made this simple on all one screen. And in the same modifier discussion, when the modifier is added in the register the individual price disappears when more than one modifier is added. Contractors are asking…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  17. Terrible. When I want my Manager to give me employee times, she can only give them to me from app and NOT DASHBOARD! What the heck kind of software isn't smart enough to allow permissions for that on dASHBOARD, but will on app. Stupid! Makes me want to leave Clover over such an easy fix. JUST ALLOW MY MANAGER THE ABILITY TO DO TIME ON SHIFTS ON THE DASHBOARD!!! Such a simple fix!

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  18. The ability to remove/alter the phone number associated with an account for MFA when employee is unable to access the old number. Example owner/admin could log in and correct this from the employees tab

    0 votes

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    0 comments  ·  Website  ·  Admin →
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  19. The ability to set the Clover Compact to prompt for signatures on a receipt. it is inconvenient to attempt to move the compact back and forth for signatures and a secondary tethered device is not desired.

    1 vote

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  20. Please make an option that shows total guest count at close out batch report. Thank you.

    1 vote

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