137 results found
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TIPS ALERTS AND NOTIFICATION
Hi Team,
My idea is to create an alert or Alarm system for tips adjustment where our merchants can get disclaimer or alert on system for entering tips before batches closes out {Automatic closeout} For {manual closeout} they will get an alert before the Day finishes{Before Midnight 12 AM As new day starts Merchant will not be able to enter tips in previous day batch.
Benefits of this alert
Our Merchant can enter tips before day finishes and before batches closes out
It will even reduce the Tips adjustments for closed batch and it will even help to reduce the…6 votes -
Quick Cash Tender Buttons
When a customer is paying with cash, the Quick Cash Tender buttons should display $5, $10, and $20. Following a recent update, the $20 button is replaced with a $15 option for transactions under $10.
While I understand the reasoning behind adding a $15 option, it does not make much practical sense. For example, if a customer's total is $7, it would be unusual for them to pay with both a $10 and a $5 bill. In most cases, a customer is more likely to hand the cashier a $20 bill.
The $20 Quick Cash Tender option should always remain…
1 vote -
Automatically Show Both Cash and Card Tender Selection Buttons On Customer Facing Screen
I have found that when using the Clover Cash Discount App with the Clover Station Duo, you must first press “Charge” under Credit. This will cause the Customer-Facing Device to display the “How Would You Like To Pay?” screen.
Once this screen appears, the Cash Price and Card Price boxes will then be displayed on the screen.
Can you please set it up so that the screen automatically pops up on the customer-facing device once you reach the screen that displays the Card, Cash, and other tender options?
1 vote -
Dashboard Sales Activity needs to have Transaction ID added back
The Transaction Report on the Dashboard does not have an option to show the Transaction ID. This is needed information so that Merchants can tell at a glance when a transaction is missing and will be able to determine from where. Exporting only works if the end user has Excel, otherwise is a block of information in the .csv file that is unreadable when searching to be sure all transactions are accounted for. Please either add the Transaction ID back to the report or provide a way to display this as an optional column.
2 votes -
UI for Reporting Needs Improvement
ello, you all just did a update . Now when we try to pull the reports from the previous day it is all over. the 3% is added to the total. you have to search for the 3% total. Then you cant even print the report land scape or portrait it does come into the printable page. So i have to screen print the 3% and total. Do not like the update. Would like to go back to old Version.
Thank you
Huntley Ford/old orchard Nissan2 votes -
Add Back Tip Category in Dashboard Sales Transactions
Please add back the option to see the tips alongside payments in the Sales activity > Transactions page. We have multiple employees who we have to track their individual tips for payout and taxes, and clumping the day's tips makes it very hard to tell who has what.
9 votes -
Create an option to allow staff to select offered tip amounts based off of 1. Total bill or 2. Current transation
Hello, a lot of my staff are being stiffed due to the current set up of the tip options in Clover. The tip is only charging tip amount based off of the transaction rather than the whole bill.
Ex. $100 Bill: Customer pays $90 Cash, $10 card. Recommended gratuity amount will be based on the $10 amount ONLY resulting in a $2 tip for a $100 bill.6 votes -
Partial Refunds Webdashboard
Currently if a line item is associated with the order, merchants are not allowed to process partial refunds via the web dashboard unless an item is selected. Please add the same functionality available within the refund application at the device level which allows merchants to key specific amounts for refunds.
3 votes -
Allow Customer's Rewards Account to Be Personalized at Register
Currently, customers sign up for rewards at the POS and then the merchant has to go to the customer application after the purchase has occurred and the rewards account has been created to edit and add name/birthday/ect
Alternatively, the customer can create their account in the Clover app and this information will populate automatically.
Merchant's want to be able to actively edit rewards accounts in register at the time of creation so that they can have a seamless flow that does not require the customer to stay after their purchase to open the customer application and provide additional information.
This…
2 votes -
2in1 Request: Sales Tax Drop Down Menu & Link to Live Tax Rates on Clover
Part 1: Please add a SALES TAX DROP DOWN MENU when Placing Order in register screen (3 dot menu upper right), before Pay button is tapped. Currently I see the option to REMOVE TAX or ADD TAX (in that 3 dot menu) on this screen, on my Clover Flex Demo, but time saver to have drive tap menu, tap city/tax or zip/tax and be done. Mobile businesses/drivers (plumbers, delivery, contractors, gravel, etc.) don't have time to open SET UP App, tap TAXES button, then select proper City/Tax combo, and hope they chose correct one. Too many chances for error, some…
2 votes -
Cash Discount - Editing items
Please add functionality that allows editing the cash discount calculation in the item profile. As it is now, you can only calculate the cash discount price when initially creating the item. If you come back to it, the option is no longer available. This makes adding new items or changing pricing very confusing for merchants.
4 votesThank you for your feedback on our Cash Discount program. You are correct that when adding new items we do offer capabilities to adjust the item price to account for the cash discount rate. However, we don't have a similar experience when changing the price of an existing item to then adjust the same for the cash discount rate.
We are currently reviewing that request and will post a status here shortly. In the meantime you may wish to review our help content on managing pricing for cash discount rate. Our cash discount merchants should be familiar with this content so they can be in full control of managing their pricing for existing items.
https://www.clover.com/en-US/help/cash-discount-price-adjustment
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Multi Location Transaction Reporting
Need to see transaction detail reporting at multi location level. Sales Activity> transactions- and combine all types/ refunds voids. instead of going to all Loction an running daily
3 votes -
Partial Refunds for Cash Transactions
Please enable additional tender options for the Refund App. E.g. We need to provide partial refunds to cash transactions. The Orders/Transactions apps will only allow us to refund by item or in full. The Refund app enables partial refunds; however, only via card transactions.
1 vote -
Save card on file request
Please consider adding a feature that allows merchants to request “card on file” authorization directly from customers. For example:
When we send a payment request or invoice, customers could have the option to check a box to securely save their card for future payments.
Alternatively, add a dedicated “request card on file” link or button we can send via email/SMS, so customers can enter their card details securely without us having to collect them by phone.
This would make it far more convenient for both merchants and customers, and streamline recurring or variable billing.
6 votes -
I need to be able to remove individual taxes, not just remove all taxes
In my region I collect GST and PST on most in person sales but occasionally I have customers with a PST exemption (whether for resale or shipping out of the province). I need an option to remove just PST along with the existing option to remove all taxes
2 votes -
Refund older transactions directly from the terminal
We believe merchants should have the ability to refund older transactions directly from the Clover terminal instead of needing to access the web dashboard. This would save time and make the process much more efficient, especially for staff working at the register. A helpful option would be to search for past transactions by date or by using the last 4 digits of the customer's card within the terminal's Transactions section. This feature would greatly improve the refund process, particularly for businesses with high customer turnover or delayed return policies.
1 vote -
Invoice Attachments
We would like to include photos or documents that would be sent with an Invoice as an attachment on the email. There should be a section to upload an Attachment file from a link or to browse our computer for the wanted file(s).
I see this done frequently with Quickbooks and other processing companies.
3 votes -
Select what email receives payment link notifications
Currently, only the owner is able to receive an email notification when a payment is made from their payment link. Merchants have requested the option to select what email the notification is sent to and allow for more than one email address to be included.
18 votes -
Debit Card Refund Period
Allow us to refund to a debit card in the same time period as a credit card without having to enter the cardholder data manually. It is a major security flaw for us to have to call a customer back and ask them to read off their credit card information over an insecure phone line. Also, if the cardholder name wasn't entered at the time of sale, we don't know who to contact to issue the refund. So many problems with this way of issuing refunds to debit cards.
2 votes -
Tax exempt option pop up
We should have an option to have a pop up with Yes or No asking if a customer is tax exempt. Having to toggle between removing sales tax and fees option and paying the tax, is creating unpaid sales tax.
3 votes
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