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Hazem
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1 vote
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commented
the kiosk needs to have the ability to multiplay the modifier like the Clover POS For Example I have an Item that you can Add up to 3 scoops of Ice cream but if the customer wants 2 or 3 scoops of the same flavor he can not do it because the Kiosk will only allow the customer to pick up to 2 or 3 different Flavors but not 2 or 3 scoops of the same flavor which is causing us a lots of issues and losing money so please please fix this mistake ASAP Please
Hazem
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2 votesHazem
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An error occurred while saving the comment Hazem
commented
All Items category in the Kiosk is a Big Mistake because it confuses the customers especially that it is the first category the customers see when they start to navigate the menu because it takes their attention away from the other categories so they keep scrolling down scrolling down without knowing what is this items are and they start to interrupt us from making the food to ask us on how to find an item because they got distracted so they did not see the other categories at the time if the Kiosk starts on our first category all what they see is 8 items from the same kind so they start to look for deferent categories , and what makes it even worse that the Items on the All Items category organized depending on the alphabet not on the way we wanted to be because we make our categories in the order we want our customers to see, and what even make it worser that in our restaurant we have a Gluten Free category for allergies and the all items category mix it all up with the other Items depending on the alphabet, so please please take it off or at least give us the option to take it off.
An error occurred while saving the comment Hazem
commented
Please give us the capability to Take the All Items option off especially from the clover Kiosk it is very confusing to the customers and we have being having a difficulty so we have to leave our job of making the food to show the customer that he or she can move to the next category instead of keep scrolling down looking for the item or navigating the menu
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2 votes
An error occurred while saving the comment Hazem
commented
the text size on the KDS is a big problem Because if we increase the text size so it will be clearer for us to see it will miss the customer's name so the KDS will display ( Dine In Jos....) and underneath it in the second line (in store visa smith) even if we make the text on the smallest some long names have the same issue, plus if the order was placed on the Kiosk it list the customer name on the second line not the first one like the orders placed on the Due station so our staff gets confused because some time when the customer place order on the Due and give us his name but his credit card has deferent name so the KDS display it like this ( Dine IN Sam ) and the second line ( in store John ) because the customer uses John's Card to pay so we get confused especially that orders on Kiosk lists the customer name on the second line For Example First line ( Kiosk- Takeout ) second Line (in store John) and back to the first Issue the text size if we increase the text size to default or large it will be displayed like this ( Kiosk - T....).
If you please fix the text size issue and one of the best ways is by stop displaying on the second Line ( in store ) it does not add any info we need to know through th KDS and there is no need to list the customer Card info as well on the KDS it is just an un needed info on the KDS believe me the les info the better because all what we need to know is dine In or Takeout and the Customer name and we need the text to be large so we can see from a distance so it will be much better if the first line ( Dine In ) or ( Kiosk Dine In ) and the second line ( John) and I think by making it this way it will give more space for the larger text to be displayed correctly.Hazem
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commented
We have an issue with the text size especially with KDS because when we set it on the default or the large or the largest we lose the customer name or the order type as dine in or take out especially if the order is coming from the Kiosk because the order type says EX ( Kiosk Take out) but it shows it as EX ( Kiosk T...) and if the order coming from the Due station it says EX ( Dine In John ) but instead it shows it as EX ( Dine In J..) because the name is lined up with the order type instead of underneath it like the Kiosk orders and that is very very inconvenient for us because we have to put everything in our hands as foods or drinks to click on the order to make bigger so we can see if the order takeout or dine in or to dee the customer name so we can call it and if we make the text size at small we solve the issue but we cant see it very will because the text is very small especially the modifiers.
my suggestion is to reduce the text letters for example K-Takeout instead of Kiosk Takeout and show the name of the customer in the second line for the Due orders like it shows in the Kiosk ordersHazem
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2 votesHazem
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3 votesHazem
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357 votesHazem
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An error occurred while saving the comment Hazem
commented
for example
I have a Boba tea bar category that has 2 items 1st milk tea 2nd fruit tea now in the milk tea I have a modifier that give the customer the milk tea flavors we have to chose from and next another modifier to chose the size and then another modifier to chose the boba type but I have 2 flavors of the milk tea that we prepare them with the customer choice of milk and if I added another modifier to chose the type of milk it will be applied to all the flavor so what I need is to be able to add a modifier to the modifier or we can solve the issue by adding a category to the original category so it will be
the main category BOBA TEA BAR
then 2 categories fall under it MILK TEA FRUIT TEA
then items and each item can have its own modifier. -
1 vote
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Hazem
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Hazem
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3 votesHazem
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Hazem
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3 votes
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Hazem
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3 votesHazem
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kiosk Does not allow the customers to multiply the same modifier like the Pos which is a big problem and it is the same issue for the online ordering on clover google listing.
For Example: I have a modifier category for the ice cream flavors and the customer can add up to 3 scoops and get charged per scoop, but the customer can add up to 3 scoops from a different flavors but not 2 or 3 scoops from the same flavor. we should have the option to allow multiply the same flavor functioning like the clover station (POS) otherwise kiosk causing us to lose money .