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Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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144 results found

  1. Ability to export customer database from Rewards

    7 votes

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  2. When a call comes in from a known customer the customer app shows the customer and is ready to take an order.

    12 votes

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  3. when the merchant manually add the rewards points the merchant would like for the points to accumulate and sync without refreshing the screen.

    2 votes

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  4. Have the ability to integrate rewards with 3rd/partner apps

    6 votes

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  5. Facility purchase and redemption of Gift cards (GYFT)

    7 votes

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    1 comment  ·  Gift Cards  ·  Admin →
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  6. Allow the option to pop-up comments so when ordering they will show on screen. For example, if you entered a comment/note that customer is to get a 10% discount when ordering, it would pop up and you would have to dismiss it to erase the pop up.

    7 votes

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  7. Merchant would like to be able to see the Customers App customized by Last name, or to see an optional way to switch between alphabetizing by first or by last name.

    14 votes

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  8. 5 votes

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  9. Nowadays, we face many customers that are scamming or take advantage in many ways. Customers app should include information if we decide not to serve or warning for these return customers who keep complaining or do many tricks on us. When we add customer, this information will need to pop up!

    4 votes

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  10. *Having issues selling merchandise and a gift card in 1 transaction.
    *Not able to sell multiple gift cards of varied amt in 1 transaction.
    *Would like to be able to have a receipt issued for each gift card sold when doing multiple gift cards of same value.
    We were able to do this in valuelink before.

    19 votes

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    1 comment  ·  Gift Cards  ·  Admin →
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  11. Merchant is wanting a feature from clover to have the capability to import customers from other POS systems. Merchant is also wanting to be able to look up customer using an ID instead of the name.

    3 votes

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  12. Merchant would like the Rewards to only round up after $.51. Currently it rounds up even if it's only $3.04.

    2 votes

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  13. The merchant is using Ecwid and Clover and creating customer profiles on both ( which is creating duplicate customers). The merchant would like the option to combine or sync customers from ecwid and clover

    2 votes

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  14. Merchant knows how to add to customer list for promotion opt-ins, but would like a way to schedule an automatic email to the list every time there is a promotion to the people who have opted in.

    5 votes

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  15. Have the ability to transfer customers and rewards from one account to another account or link the accounts.

    7 votes

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  16. The merchant would like a field to add the guest name in without creating a customer profile

    5 votes

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  17. Merchant would like to add locker numbers to customers' profiles for tracking purposes and be able to merge customers together to stop duplicate profiles when different cards are used for payment

    81 votes

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  18. Phone numbers are added to customer file with dashes but would like to search without having to enter the dashes. Basically have a pattern search auto insert dashes .... example: 4127891234 and have it show as 412-789-1234 and search for number with dashes for match.

    4 votes

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  19. One merchant called in looking for a way to filter his customers by transactions - if we could get a new filter added to the Transaction page this would allow merchants to track successful/unsuccessful payments per customer without having to check each individually

    3 votes

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  20. 2 votes

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