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Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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149 results found

  1. The merchant would like a field to add the guest name in without creating a customer profile

    5 votes

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  2. Merchant would like to add locker numbers to customers' profiles for tracking purposes and be able to merge customers together to stop duplicate profiles when different cards are used for payment

    82 votes

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  3. Phone numbers are added to customer file with dashes but would like to search without having to enter the dashes. Basically have a pattern search auto insert dashes .... example: 4127891234 and have it show as 412-789-1234 and search for number with dashes for match.

    4 votes

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  4. One merchant called in looking for a way to filter his customers by transactions - if we could get a new filter added to the Transaction page this would allow merchants to track successful/unsuccessful payments per customer without having to check each individually

    3 votes

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  5. 2 votes

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  6. Merchant's would like to be able to load the gift and not have to sell it right away and would like to be able to pay for it with other items

    27 votes

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    8 comments  ·  Gift Cards  ·  Admin →
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  7. Customers, Rewards, promos, and feedback to work with Instagram. 80% + clients use Instagram as their first choice for marketing.

    6 votes

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  8. 6 votes

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  9. Customers are interested in being able to sell and generate an e-gift card online from their site.

    42 votes

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    10 comments  ·  Gift Cards  ·  Admin →
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  10. Have a way to export spreadsheet for customer app customers including the price customers pay for items.

    3 votes

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  11. We need to be able to sell multiple gift cards with DIFFERENT amounts so customer does not have to do multiple transactions!

    40 votes

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    2 comments  ·  Gift Cards  ·  Admin →
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  12. 6 votes

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  13. 6 votes

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  14. Clover rewards should allow for a dollar amount off a specific item. Currently I can only do a discount off the total cost of the transaction

    12 votes

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  15. 4 votes

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  16. Merchant has a over 1000 customers he needs to bring over from a different device and would like this enhancement for the clover.

    17 votes

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  17. The merchant stated on the dashboard the customers are in alphabetical order. However, on the device they are not. Confirmed with our test device here that on the device the customers are not alphabetized. As a workaround, advised the customer to search for the customer she wanted. However, she stated she would like for it to be the same as the dashboard.

    26 votes

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  18. When creating a new promo in Promos app, make selecting individual items (not just categories) possible. Merchant can only select individual items in the Clover merchant dashboard

    3 votes

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  19. The merchant wants to be able to swipe in the Register app for the customer’s name to be saved to the order.

    15 votes

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  20. A summary view to see all the businesses that an app user has visited and the reward that has been earned/ offered.

    ie. if a user gets a notification about "$5 for a birthday bonus", they can go into the app and see where that bonus is, rather than go through each business to find out who offered them that bonus.

    Thank you

    3 votes

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