137 results found
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chargeback due to 3D secure not used
Hi,
We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
Anyone from clover can help ? This is urgent.
Thanks6 votesHello, Thanks for reaching out. Can you please reach out to Clover support. We can help you with setting up 3DS.
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Customer Notifications
There needs to options for which notifications Customers Receive. For example - if I need to remove all old active invoice from my recurring payment plans to change a transaction start date- I do not need my Customer to be notified. This has caused a lot of confusion for the customer and me. I have no way of knowing what all notifications Clover is sending to my Customers.
2 votes -
Clover Go Customer info missing
Clover go needs to be able to input customer info: name, email, phone number, etc. This is super important for marketing and follow-up, and I can't believe you left this important function out.
2 votes -
Option to make tiers annual instead of lifetime
The current system offers a reward when a customer becomes a regular and a VIP, and then, for the rest of their customer life...nothing. We should be able to make the tiers annual so that customers have an incentive to make 12 or 25 visits (or whatever it is changed to) every year, not just once.
1 vote -
More flexibility in customer communications
The Announcement functionality should allow many more characters and the ability to include graphics. We should be able to communicate to our customers however we choose.
2 votes -
Report showing any manual adjustments made to Rewards points
There needs to be a report that shows all manual adjustments made to Rewards points by employees. Currently if an employee manually adjusts a customer's Rewards points, there is no report or logs for the owner to see which employee adjusted those points or how much the points were adjusted by.
1 vote -
Add employee permissions for Rewards
Would like customizable employee permissions to be added for the Rewards app in order to allow or restrict different employees roles to perform different functions in the Rewards app. For example, a permission should be added to restrict or allow the ability to manually adjust rewards points. Currently this feature is available to any employee who has access to the dashboard with no way to restrict employees from manually adjusting points.
1 vote -
Add Function: Export a customer template
The idea I had for this came up when I was updating inventory templates for different merchants/Vendors. Instead of having to manually update new customers, there could be a customer template in the same fashion that inventory exports are. This would allow management to upload multiple customers at once without the need for a transaction. I think this would be especially useful for companies that deal with large volumes of customers like school districts and other agencies.
1 vote -
Customer last payment and date to be included on export & Customer History
It would be great if the last payment amount and date were included on the Customer App export along with the option to print & export a customer's history
1 vote -
Customers
There needs to a place to enable customers to be divided by groups as well as being alphabetized.
1 vote -
Please add under the loyalty rewards: Give % off when they come in X amt of times. Not just in the Bonus section.
Please add under the loyalty rewards: Give % off when they come in X amt of times. Not just in the Bonus section. Right now you can only give a % off with X amount of points. I want to give them a reward based on times in only no points1 vote -
Allow customers to pay with Clover-issued gift cards in the Clover app
Clover offers gift card solutions to local companies. The customers who buy them are unable to use the gift cards with the Clover app as a form of payment. This seems counter-intuitive and the clunkiness may stop many customers from continuing to purchase gift cards.
1 vote -
Online clover giftcard purchase need to be on close out batch at the end of the day
closeout at the end of the day batch should have something like "giftcards sold online" how much its
1 vote -
Dashboard/ Customer contact list
Can you please add the ability when exporting customer contact list from the dashboard to see the # of transactions a customer has done. Since merchants are not able to export any information from a customer once within that customer profile, merchants are requesting on the excel sheet a column that provides the number of transactions that customer has done. We have some merchants that want to start their own loyalty program but not enough information provided when exporting the info to excel.
1 vote -
Option to merge customer profiles.
It is extremely annoying to have 2 customer profiles after they have purchased items, and also set up a membership online
2 votes -
change automatic customer name retrieval from credit cards to optional
there needs to be a way to turn off the automatic retrieval of customer names from credit cards. All it does is add useless information to the customer list and make using that feature impossible.
2 votes -
Disable - Saving Credit Card Info via Terminal and Contactless
Admin / account holders should have the option to disable saving any customer information. Regardless if the payment is made Virtual Terminal, or via contactless payment. Not having / not saving any of this data could / would be preferable form a PCI compliance and security standpoint.
1 vote -
Microsoft clover app
Microsoft Clover app instead of jut Android and Apple
1 vote -
it would be helpful to be able to use a Barcode Scanner in the Customers app
Other systems allow customers to use a barcode for an employee to search their profile in the system. It would be very helpful if the barcode scanner, (built in or USB) would be able to be an authorized input device within the Customers App.
2 votes -
Allow generic Gift card to be numbered
When you sell a gift card there would be a pop up asking for the gift card number. When you redeem the gift card in settlement it would have a pop up asking for the gift card number. This way small business are able to track outstanding gift card.
1 vote
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