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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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47 results found

  1. Allow invoice to be sent via text also

    Allow invoice (should be "payment request" to be sent via text also

    10 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  2. Supress address on invoices

    It would be nice to be able to supress the business address on the invoice, as our business is in our home and I would like to not share my home address with all my customers. Is there a way to supress the address on the invoices?

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  3. invoice

    We would like to have a control field added to the Virtual Terminal Invoice option, that will transfer over to reporting. We use control numbers for all transactions, on a normal transaction that number carries over to reporting. There is no such field in the Invoice option. This forces our accounting team to spend long lengths of time researching customer names, rather than already having the control data in reporting.

    4 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  4. Payment receipt option for us as the service provider

    In my job I do not deal with customers face to face all my clients are dealt with online so I am often needing to send an invoice for payment. It tends to get very busy around here and I often forget to check back to see if they have paid their invoice leaving customers waiting longer than they should for their results. With our previous provider when a payment was made I received an email notification with a copy of the receipt to my preferred email as a reminder this was one of my favorite features whereas clover only…

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  5. At this time you can NOT Edit Invoices. You really need to Add Editing to Invoices as it is essential in case you make a mistake.

    You really need to Add Editing to Invoices as it is essential in case you make a mistake or need to adjust a price.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  6. Ability to resend

    Currently can only resend an invoice once. This is not enough for alot of people who aren't organized. Need the ability to resend more than one time.

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  7. Invoicing from Clover devices

    Merchant wants the option to send invoices trough the clover devices and also wants to be able to have the option to scan to pay

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  8. View Invoice Notes easily

    Also please have it so you can view the invoice notes when you click view invoice. Sometimes there are notes there for my bookkeeper and accountants to reference. Right now when we click view invoice we do not see the notes. Again please make the change so we can changing invoice due date. urgently needed for my business.

    8 votes

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    2 comments  ·  Invoicing  ·  Admin →
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  9. Invoice cannot be resent to a different email address in the event address was incorrect or outdated. - I have reach out to the E

    Invoice cannot be resent to a different email address in the event address was incorrect or outdated.

    - I have reach out to the Engineering Team At this time Clover does not have a way to change a wrong or outdated email address from the invoice. The merchant will have to manual cancel the invoice and create a new one. We are able to submit an enhancement request in regard to creating that feature in a later update.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  10. Marking the invoice paid via Cash or cheque. There should be a button along with manual credit card entry

    5 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  11. Invoices

    For payment method, for invoices we have clients who pay with checks. There needs to be a method for paying with checks just not as opposed to electronically.

    9 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  12. due date on invoice

    Give us the ability to change the due date on invoices instead of clover dictating the due date.

    25 votes

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    5 comments  ·  Invoicing  ·  Admin →
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  13. I am asked weekly to offer text /SMS to pay for our merchants. Is this on the road map to offer our merchants?

    We need test/SMS to pay critically. It is requested by my merchant weekly. Is this on the roadmap to add to Clover solutions, soon?

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  14. Ability To Turn off Bank Account (ACH) Option

    Currently the ACH option when selected is not mobile friendly and looks poorly designed. It would be great if there were an option to disable this and only allow for card payment.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for your feedback. Are you referring to ACH acceptance within the Clover Hosted Checkout solution? If so, Merchants can already disable ACH within the Clover dashboard. 

    Other questions we have about this are whether you're requesting the ability to disable ACH only on mobile OR enhance the layout so that mobile ACH renders properly. 

    Your response would be appreciated.

    Thanks, 

    Clover Product

  15. Payment terms for invoicing

    merchant should be able to specify COD, 15 days, 30 days, etc.

    14 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  16. Employee section within Invoices

    Have an employee section in the Clover invoice so the company can see who sends out the invoice. Also, let this employee be notified so they know when it is paid

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  17. For Virtual Terminal

    On the Virtual Terminal, please allow created invoices to be tracked by Employee (We pay commissions on sales and its harder to track with out this feature).

    6 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  18. Statements & Billing

    Please add links to pdf files for the invoices in Billing and Statements. As a cloud based company this seems an obvious thing to do, reducing the need for paper based copies if the merchant chooses an opt out to reduce waste.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  19. Generate invoice from an online order

    We need to allow customers to use the online ordering and then send them an invoice.  If we can't do this with Clover our commercial clients are going to force us to use a different credit card processor and a different system.  Why can't Clover add this as a check out option so we can get the order and generate an invoice?  Clover can charge a fee for this function since we would have to pay someone else anyway.  Do you want business going to Catertrax or some other system?  We really need your help for a solution quick!

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  20. On Invoices- A checkbox to agree to terms of service or disclaimers

    It is crucial for merchants to have the ability to add a box that cardholders must check before they make a payment on invoices. The box can be used for terms of service/agreement, disclaimers, etc.

    IE Check here to agree to the terms of service as outlined in your contract. Terms can be found here <insert link>

    2 votes

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