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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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53 results found

  1. In my job I do not deal with customers face to face all my clients are dealt with online so I am often needing to send an invoice for payment. It tends to get very busy around here and I often forget to check back to see if they have paid their invoice leaving customers waiting longer than they should for their results. With our previous provider when a payment was made I received an email notification with a copy of the receipt to my preferred email as a reminder this was one of my favorite features whereas clover only…

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  2. You really need to Add Editing to Invoices as it is essential in case you make a mistake or need to adjust a price.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  3. when you create an invoices it should allow you to add more items in case customer buys multiple items and once the customer receives the invoices allow them to enter tip

    12 votes

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    Back Log  ·  5 comments  ·  Invoicing  ·  Admin →
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  4. Currently can only resend an invoice once. This is not enough for alot of people who aren't organized. Need the ability to resend more than one time.

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  5. To improve the invoice with the date that you want to be paid and not the same date you send the invoice, columns for each product being sold, message box to say something for the customers order, to be able to edit the invoice

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  6. We would like to have a control field added to the Virtual Terminal Invoice option, that will transfer over to reporting. We use control numbers for all transactions, on a normal transaction that number carries over to reporting. There is no such field in the Invoice option. This forces our accounting team to spend long lengths of time researching customer names, rather than already having the control data in reporting.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  7. Merchant wants the option to send invoices trough the clover devices and also wants to be able to have the option to scan to pay

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  8. Invoice cannot be resent to a different email address in the event address was incorrect or outdated.

    - I have reach out to the Engineering Team At this time Clover does not have a way to change a wrong or outdated email address from the invoice. The merchant will have to manual cancel the invoice and create a new one. We are able to submit an enhancement request in regard to creating that feature in a later update.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  9. Also please have it so you can view the invoice notes when you click view invoice. Sometimes there are notes there for my bookkeeper and accountants to reference. Right now when we click view invoice we do not see the notes. Again please make the change so we can changing invoice due date. urgently needed for my business.

    6 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  10. For payment method, for invoices we have clients who pay with checks. There needs to be a method for paying with checks just not as opposed to electronically.

    8 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  11. Give us the ability to change the due date on invoices instead of clover dictating the due date.

    24 votes

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    4 comments  ·  Invoicing  ·  Admin →
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  12. I recently changed over from the Square POS to Clover and I find the invoicing system lacking. I need to be able to do the following tasks:
    edit or update an invoice after it has been issued and need to be resent
    Need deposit payment capability on invoices such that I can assign payment milestones by % or by amount and dates that they are due. Then reminders need to be sent to the customer to pay it
    Need to be able to forward invoices to another email address
    Need to be able to record a payment for an invoice…

    3 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  13. Currently the ACH option when selected is not mobile friendly and looks poorly designed. It would be great if there were an option to disable this and only allow for card payment.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    Hello, 

    Thanks for your feedback. Are you referring to ACH acceptance within the Clover Hosted Checkout solution? If so, Merchants can already disable ACH within the Clover dashboard. 

    Other questions we have about this are whether you're requesting the ability to disable ACH only on mobile OR enhance the layout so that mobile ACH renders properly. 

    Your response would be appreciated.

    Thanks, 

    Clover Product

  14. 3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  15. Very helpful to have a receipt print from our Clover Mini once an invoice is paid by a customer and then we could reconcile that receipt against our batch.

    As it stands we have to log into our clover dashboard or check our email. Furthermore, the email to which the paid invoice receipt should be the email of the user that sent the invoice request and not just the business owners personal email address. Clover only sends emails to just the business owners email address, and I had to change that to the businesses email address so my manager can…

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hello,

    Thank you for your suggestion, but your first request does not align with our current priorities.

    We will take your second request into consideration within our feature backlog. 

    Best, 
    Clover Product

  16. We need test/SMS to pay critically. It is requested by my merchant weekly. Is this on the roadmap to add to Clover solutions, soon?

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  17. Currently when an invoice is cancelled the customer gets and email saying it was cancelled, merchant needs the option to select whether or not a notification should be sent

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  18. merchant should be able to specify COD, 15 days, 30 days, etc.

    14 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  19. Ability to Create an order on the POS, then send an invoice to a customer for payment. If you could log into the online dashboard, and select an open order, and send it as an invoice to a customer who then could pay it online.

    50 votes

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    Back Log  ·  5 comments  ·  Invoicing  ·  Admin →
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  20. Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
    Also include an option to add shipping line
    Allow to link with DAVO like the rest of Clover sales.

    10 votes

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    Under Review  ·  5 comments  ·  Invoicing  ·  Admin →
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