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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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173 results found

  1. If a customer pays with cash and the amount tendered is entered, please make the pay button green. It is consistent with the rest of the app. It also makes it easier for the employee to quickly press the correct button. I find my employees hesitate because they are used to the button being green to proceed.

    1 vote

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  2. I contacted Clover Support, who told me Clover updated on 11/1/23 and removed all Custom Tender options set up by our company while selling gift cards. Example: when on the payment screen while loading a gift card, there used to be our custom tenders under the "Other" section, but all of our custom names have been replaced by "Check" and "Mail/Phone Order". The custom names are still on our account under Account & Setup > Tenders>Custom Tenders, they just do not actually show up on any devices in our company after the update.

    The support rep said there is no…

    1 vote

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  3. Merchant requested to limit the employees access to remove the Additional Charges from their current profile.

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  4. Partial Payments no way to know that there was a partial payment and no screen is prompted asking for the next payment. When a partial payment is made it says "Payment Successful" it should instead prompt a screen for the remainder balance.

    1 vote

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  5. I have to print all the transactions and the letters are very small and the name of the customer does not show at the top like it used to be

    1 vote

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  6. We have created a "pay now" button for our website home page so clients that receive a statement in the mail can easily make a payment online.. That part seems to be working well.. My problem is I do not get any type of notification that a payment has bean made.. So when I try to balance my daily deposit I notice numbers not matching then the search is on.. It would just be really really nice to get an email when a payment is made online through the hosted check out

    1 vote

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  7. Taxi Drivers would like to add a flat 1.50 surcharge to credit cards. And use contactless at the same time.

    1 vote

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  8. Controls for maximum Transaction allowed by Empoyee. Also a maximum tip amount based on % of transaction amount. Neeed for Taxi Industry.

    1 vote

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  9. Table restaurants desperately need this feature especially when a payment is taken on the wrong table or wrong order.

    1 vote

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  10. Hi good afternoon Clover Support,

    I'm reaching out with a huge issue that is causing fraud at our liquor store. I have Clover Duo and I have a setting on the device that requires Debit customers to use their PIN #, but for some reason the Mini on our Station Duo is giving the customers the option to "SKIP PIN"! Which should Not be an option. A customer who is using a stolen card is Obviously going to “SKIP PIN” before the business owner can select No on the big screen.

    I’m asking for the engineering IT support team to…

    1 vote

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  11. Business Type: Automotive Service
    Client stated when trying to enter notes for description of service(s), the field is very limited. There may be multiple services for a single customer and due to limited characters, multiple transactions are possible as he cannot key all notes on a payment notes, The ask is to increase the amount of characters allowed

    1 vote

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  12. merchant would like to apply surcharge to all online orders regardless of the card type to avoid paying fees for debit transactions as well as credit.

    1 vote

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  13. Would like to be able to close bills as a room charge and include gratuity to be factored into shift reports. We can create special tenders but can only process them for the exact amount of the bill. This also applies to paper gift certificates.

    For example, if a customer has a $45 bill and a $50 gift certificate, it would be nice to process the special tender for $50 and have the remaining $5 count towards the servers tips. Or if they are charging a $25 meal to their room but want to include a $5 tip, we could…

    1 vote

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  14. I would like for Cash and Check transactions to be available to be entered on Clover.com Dashboard, when away from Clover terminal. My client who uses Clover receives check payments in the mail and it would be easiest for them to enter these checks at their desk rather than up at the terminal, especially while it is being used. And they multiple locations, so will pick up cash and checks to bring back to their main location, but cannot enter these at the main location as they are required to do so at the specific location's terminal.

    Bonus if these…

    1 vote

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  15. I would like clover online ordering to support payments from digital wallets, like apple and google pay.

    1 vote

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  16. The ability for the signature verification screen to be turned on and off. Merchant liked this feature as it allowed them time to check customers ID.

    1 vote

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  17. Retailers give store credits to customers (on a slip) and have it enabled as a payment tender. When store credit is chosen and it covers a partial payment
    and then the rest of the payment is by credit/debit card the payment receipt only shows the credit/debit card payment not the store credit. It should show both payment methods on the receipt.

    1 vote

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  18. Allowing different pay types other than credit card payments to have an option of signature on the customer facing screen. In the Signature settings we have selected "Always require signature" but it only prompts for a signature for a credit card payments. We would like to have it prompt for a signature for all payment types.

    1 vote

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  19. We need to be able to process payments offline in Canada too! 🇨🇦 Roger's network was down on Sunday so that meant no data or wifi. We lost hundreds of dollars by only being able to take cash . Please fix this now!

    1 vote

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  20. Please add feature to process force authorization transactions where the customers bank give a code that is added while processing the credit card payment. we have GSA orders payments to process and it requires the level 2 and sometimes the force authorization.

    1 vote

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