Skip to content

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

173 results found

  1. Now, we have a standard percentage. But, we require multiple options to mimic the tips format

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, 

    Thanks for your feedback. Are you looking to have additional service charges assessed to all of your payments? How exactly does this relate our tipping options that are printed on the receipt?

    Thanks, 

    Clover Product

  2. Option to enable or disable - Default (will be added to any items with “Default service charge” turned on)

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Allow the signature verification prompt to be turned off and it not disable tip entry on receipts. Currently, you have to have the signature verification on in order for the tip line to print on receipts with the clover station / mini bundle. Please make it to where the verification prompt can be off as servers and others keep hitting reject when they're in a hurry instead of verify which causes the transaction to be voided.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello,

    Our recommendation is to set signature threshold settings to never require signature and tip location on paper or on tablet.

    Additionally, we will be removing the signature verification flow in the near term. 

    Thanks, 

    Clover Product

  4. Currently when accepting EBT (Food Stamps), customers are only legally allowed to purchase food items using this method of payment.

    When ringing up their purchases and selecting EBT/Food, the POS system is currently allowing ALL items to be purchased on EBT instead of just the allowed, non-taxable food.

    Other POS systems at most stores have the ability to differentiate among approved food items and non-approved other items within a single transaction.

    Customer support says we need to ring up food as a separate transaction or manually total the food items up and do a manual split payment for the food…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. The service charge should not be in the net sales at the top of the sales overview report that we print at the register to reconcile our register. Our expected deposit is off on the days we have a service charge because that money goes directly to the staff member who had the service charge on their ticket. Example: Expected Deposit -313.35. Register is -751.75 after physical count. Service Charge of -438.40. Add the two together equals -751.75. Should show on bottom line.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. On our new firework products, there are QR codes located next to barcodes. The clover system will scan the QR code. We suffered an estimated loss of $28k due to this issue. When the item is scanned it sound like the item was rung up when in fact it was not and only a very small brief error message at the bottom of the screen appears. We had no idea that clover unit could scan QR codes, and this issue was not discovered until after our season was closed. My suggestion is that clover needs to push a system wide…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. MasterCard only allow less than 1% of monthly transactions as fallback transactions threshold, otherwise $2,500/month penalty for the first 9 months of non-compliance and $5,000 for the next 9 months, and $10,000 and $20,000 thereafter.
    For Clover, since the merchant doesn't have a control over what cardholders do (in most cases), it's hard to manage the threshold of fallback transactions.
    Therefore, the merchant should have an option to disallow fallback transaction process (swipe after failed chip attempts) to avoid penalties from MasterCard. Some other applications like of PAX' has an option to disable fallback transaction processing. ATM machines also have…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. option to be able to view guests tickets easier and to pay by guest easier. it can be confused and many times staff hits split by item or they hit the ALL instead of guest number, the format is ****** to many mistakes.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. You need to build a PAY IN / PAY OUT button directly into Clover - we shouldn't have to use another app to track pay in and outs. Pay ins and out are common practice and Clover should have a button for this.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Apply an option to check the balance of Cash Benefits in the EBT payment method

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. On the Station Pro, when the merchant copy of the receipt is printed for the customer to sign, it only shows the total of the bill. Previously the merchant copy of the receipt would be itemized to show the individual items that were order and the cost of each item. Is there anyway this can be brought back?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Expired Authorizations should be moved to a separate list so when I view my Authorizations, only active ones are listed together. And I agree with the other recommendation that there be a notification when an authorization is about to expire.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Today Restaurants aren't either QSR or Full Service. There are many that are both. In the Clover Station with Customer Facing Mini configuration in QSR Saas, you can "Skip and Print" a card payment receipt with a tip and signature line for the times payment is made at the table instead of the Mini at the counter. In these cases, the tip is edited from the amount indicated on the receipt by the customer. In essence a combination of both counter and table payment options on the same device. This feature is not available in the Clover Station Pro configuration…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Have the payment options per guest available. Discount, split pay, etc.
    * Once guest 1 checks out ability to add to other guest order.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Cards shoupld be groued by Credit or Debit Card. If they are debit, regardless of if it is Visa, Mastercard, etc. it should be grouped as Debit Cards. Credit Cards should be grouped by card type. The rates are different in some cases when it is ran as debit or credit.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. instead of having to ask the caller for their card again the client would like to be able to edit they amount that was originally pre-authorized in the authorizations app

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. When payment is partially paid, admins can be able to remove items that wasn't paid

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Is there anyway to setup a minimum payment threshold to be input via the clover devices. We wanted something like $30. If the sale is below $30, it won’t allow the bartender to go further in the sale screen. I see something for max threshold but not minimum

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. I need to be able to add the convivence fee to the QR code and SQL link.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?