179 results found
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Please make it as required when making payment to add email-name and phone number
Any payment received requires Name, Email and or Phone number via clover go app, or URL, or QR code
2 votesHello,
Thanks for your feedback. For URL and QR code, merchants can make these fields required within "Account & Setup > Hosted Checkout Configuration".
Thank you,
Clover Product
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phil@harbourcitydonuts.com
Verification of duplicate transaction.
Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?
Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet…
2 votesHello,
An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds.
Thanks,
Clover Product -
Need to stop Manual Card Transaction on clover Mini
Need to stop Manual Transaction on clover Mini. Clover Mini has this option but it does not working at all. Even though I can turn off the Manual Transaction on my device actually its not turning off. I can still get an option to make transaction manually. Please fix this ASAP.
2 votesHello,
This is under review and in our backlog. Please be advised that the employee permission is linked to the manual transaction app only, not the ability to manually key a transaction.
Thanks,
Clover Product -
increase max transaction amount
Merchant is requesting increase the dollar amount for maximum transaction amount. It is currently set at $99,999.99, but the merchant has transactions over $100k that he cannot split into two payments due to contracts with customers.
2 votesThis amount is already higher up to $999,999.99 through the Virtual Terminal on Dashboard. Work is planned to increase on device.
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Add card icon to customers with saved card on file in web dashboard
On the Customers summary and detail page on the web dashboard, add a card icon to the saved customer's record so merchants can quickly see which customers have a saved card on file. Currently merchants have to go in one by one in, click on an order, then view receipt, to determine if there is a card saved. Or they have to query through the Virtual Terminal.
2 votes -
Apply service charge to all orders
Option to enable or disable - Default (will be added to any items with “Default service charge” turned on)
2 votes -
Allow the signature verification prompt to be disabled and a tip line / signature remain on the receipt
Allow the signature verification prompt to be turned off and it not disable tip entry on receipts. Currently, you have to have the signature verification on in order for the tip line to print on receipts with the clover station / mini bundle. Please make it to where the verification prompt can be off as servers and others keep hitting reject when they're in a hurry instead of verify which causes the transaction to be voided.
2 votesHello,
Our recommendation is to set signature threshold settings to never require signature and tip location on paper or on tablet.
Additionally, we will be removing the signature verification flow in the near term.
Thanks,
Clover Product
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could we calculate Service charges with cash settlement on the shift app
could we calculate Service charges with cash settlement on the shift app
2 votes -
service charge
The service charge should not be in the net sales at the top of the sales overview report that we print at the register to reconcile our register. Our expected deposit is off on the days we have a service charge because that money goes directly to the staff member who had the service charge on their ticket. Example: Expected Deposit -313.35. Register is -751.75 after physical count. Service Charge of -438.40. Add the two together equals -751.75. Should show on bottom line.
2 votes -
QR CODES
On our new firework products, there are QR codes located next to barcodes. The clover system will scan the QR code. We suffered an estimated loss of $28k due to this issue. When the item is scanned it sound like the item was rung up when in fact it was not and only a very small brief error message at the bottom of the screen appears. We had no idea that clover unit could scan QR codes, and this issue was not discovered until after our season was closed. My suggestion is that clover needs to push a system wide…
2 votes -
Option to disallow fallback transaction processing
MasterCard only allow less than 1% of monthly transactions as fallback transactions threshold, otherwise $2,500/month penalty for the first 9 months of non-compliance and $5,000 for the next 9 months, and $10,000 and $20,000 thereafter.
For Clover, since the merchant doesn't have a control over what cardholders do (in most cases), it's hard to manage the threshold of fallback transactions.
Therefore, the merchant should have an option to disallow fallback transaction process (swipe after failed chip attempts) to avoid penalties from MasterCard. Some other applications like of PAX' has an option to disable fallback transaction processing. ATM machines also have…2 votes -
easier view for paying by "guest"
option to be able to view guests tickets easier and to pay by guest easier. it can be confused and many times staff hits split by item or they hit the ALL instead of guest number, the format is ****** to many mistakes.
2 votes -
Build a PAY IN / PAY OUT button directly into Clover
You need to build a PAY IN / PAY OUT button directly into Clover - we shouldn't have to use another app to track pay in and outs. Pay ins and out are common practice and Clover should have a button for this.
2 votesHello,
This feature is under review.
Thanks,
Clover Product
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Cash benefits
Apply an option to check the balance of Cash Benefits in the EBT payment method
2 votes -
Itemize merchant copy of payment receipt
On the Station Pro, when the merchant copy of the receipt is printed for the customer to sign, it only shows the total of the bill. Previously the merchant copy of the receipt would be itemized to show the individual items that were order and the cost of each item. Is there anyway this can be brought back?
2 votes -
Enable "Skip and Print" on Clover Station Pro in QSR Mode.
Today Restaurants aren't either QSR or Full Service. There are many that are both. In the Clover Station with Customer Facing Mini configuration in QSR Saas, you can "Skip and Print" a card payment receipt with a tip and signature line for the times payment is made at the table instead of the Mini at the counter. In these cases, the tip is edited from the amount indicated on the receipt by the customer. In essence a combination of both counter and table payment options on the same device. This feature is not available in the Clover Station Pro configuration…
2 votes -
have all payment option available per guest
Have the payment options per guest available. Discount, split pay, etc.
* Once guest 1 checks out ability to add to other guest order.2 votes -
Group Transactions between Debit and Credit
Cards shoupld be groued by Credit or Debit Card. If they are debit, regardless of if it is Visa, Mastercard, etc. it should be grouped as Debit Cards. Credit Cards should be grouped by card type. The rates are different in some cases when it is ran as debit or credit.
2 votes -
Edit the amount that was pre-authorized
instead of having to ask the caller for their card again the client would like to be able to edit they amount that was originally pre-authorized in the authorizations app
2 votes -
EDIT PARTIAL PAYMENTS
When payment is partially paid, admins can be able to remove items that wasn't paid
2 votes
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