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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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48 results found

  1. Merchant would like to be able for customers to add discounts to their orders or promos from the Clover Kiosk Device. The merchant wanted to run discount for their soft open of new business and provide 20% discount to customer orders he can do it from the pos device but there's no option from the kiosk nor can they add promos.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  2. Please improve the template on your payment receipts. I have a wine shop, and we do a lot of volume discounts for our customers. Your current receipt template is confusing, as it just lists the total cost next to the item. For example, if a customer buys 12 bottles of a wine, the receipt just shows the total amount on the line item. For a sale like that, we offer a 20% standard discount, but again, your receipt just shows the total amount of the discount.

    What would make things easier is if you could format the receipt so it…

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  3. I have items that are buy 4 get one free or buy 4 and get $4 off. I would love for these discounts to be attached to this items so when I change the quantity it automatically applies

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  4. If combining two orders that each have a discount attached Clover seems to drop one of the discounts. Would be nice if it combined both orders with both applied discounts.

    1 vote

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  5. Would like the option for discounts to apply only to particular revenue class. IE, we have a $20 food credit option but there is no way to apply it to the bill without it also discounting beverages/liquor

    1 vote

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  6. We need to be able to offer quantity discounts and for them to be automatically applied.

    I have a donut shop and offer a $1.50 discount when customers purchase 6 donuts and a $3.50 discount when they buy 12. Wen they buy 18, they get $5.00 off ($3.50+$1.50), when they buy 24 they get $7off ($3.50+$3.50), they buy 30 they get $8.50 ($3.50+$3.50+$1.50) and so on.

    Right now the only way I can apply the discount is by setting up a $1.50 and $3.50 discount and manually applying them to each sale which adds quite a few steps to the…

    3 votes

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  7. I have a business that uses manufacturer coupons to discount items. I need the ability to charge sales tax on the price before discounts.

    Exp:

    $100 item 9% sales tax $5 coupon.

    Before coupon sales tax is $9.00. After coupon sales tax drops to $8.55. Because it is a manufacturer coupon we need to charge sales tax on $100 not $95

    1 vote

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  8. Merchants are requesting the ability to modify the Register app so that Discounts and Additional Charges can be shown on the screen automatically rather than accessed through the menus. Merchants frequently apply discounts and need faster access

    3 votes

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  9. Merchant wants to have a rule or formula for discounts.

    Discount A types is only allowed for food.
    Discount B types is only allowed for Beverage.

    Discount C types are discounts open to for every item.

    As an example now with clover a happy hour discount let’s a manager to freely add a discount to a food which should be a discount for a beverage not food. The owner doesn’t want managers to freely add any discount only to the discounts approved to items attached.

    3 votes

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  10. Generate Promotional Codes for Discounts on Online Orderings

    3 votes

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    1 comment  ·  Discounts  ·  Admin →
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  11. When a merchant adds a discount and it is for a large amount of line item like 90 @ $7.99 each the discount is rounded up or down to nearest $.50. The discount calculation should be for the exact discount amount. It creates problems with returns and for reconciling within Quickbooks.

    1 vote

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  12. When the 18% gratuity service charger is added to the tables we have been running into a problem that involves table discounts. When we add a discount to the table ex: free dessert, employee discount, - it recalculates the 18% server charge when in fact it should be 18% on the whole ticket before the discount and taxes.. What is a way to fix this?

    2 votes

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  13. It would be nice for an option for an "employee discount" button in the discounts menu that will put all items at "item cost" for employees instead of us having to ring each item individually.

    1 vote

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  14. For example, a restaurant has an order but wants to discount the food 15% but no the drinks. The only way to do it currently is going food item by food item and discount them and not the drinks!!

    5 votes

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    1 comment  ·  Discounts  ·  Admin →
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  15. Native functionality to support the typical discounts retailers use, such as: (1) Buy One, Get One for x % off; (2) Bundled discounts; (3) Spend X discounts; (4) Quantity Discounts

    Retailers frequently offer promotional discounts to encourage upselling, promotion of new products, and to clear out old inventory. This is so common within the industry that Clover needs a much better solution to effectively serve retail merchants.

    Zaytech offers an app with some of this functionality, but it is buggy and doesn't work with variants

    6 votes

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  16. Merchant's need the option to have discounts added to the total rather than subtotal as requested by the IRS

    1 vote

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  17. Ability to apply only one discount per order. Currently, Clover devices allow for employees/managers/admin to apply multiple discounts to the same order. There should also be a permission setting that allows business to select the roles that may apply multiple discounts.

    2 votes

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  18. Clover has the ability to restrict discounts from being applied in terms of an employee level but there are no restrictions on the number of discounts one can apply to an entire order/ item.

    For example, I can apply x discount as many times as I want on a order although the discount should be valid for 1-time/per order use only.

    https://www.clover.com/cos/v1/r/EBVMQNC7AR886

    In the ticket above the employee was able to apply 4 discounts when it should have been limited to 1 per order.

    3 votes

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  19. 2 votes

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    1 comment  ·  Discounts  ·  Admin →
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  20. Tax free week is coming up and only certain items in inventory are classified as being tax free. We have tens of thousands of items in inventory so instead of doing two separate order which is a huge pain in the butt when busy, it'd be much easier if Discounts allowed us to create a discount with a decimal (7.5%) because that is Duval County, FL tax. Please advise.

    4 votes

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