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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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37 results found

  1. When the 18% gratuity service charger is added to the tables we have been running into a problem that involves table discounts. When we add a discount to the table ex: free dessert, employee discount, - it recalculates the 18% server charge when in fact it should be 18% on the whole ticket before the discount and taxes.. What is a way to fix this?

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  2. Generate Promotional Codes for Discounts on Online Orderings

    1 vote

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  3. Merchant's need the option to have discounts added to the total rather than subtotal as requested by the IRS

    1 vote

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  4. For example, a restaurant has an order but wants to discount the food 15% but no the drinks. The only way to do it currently is going food item by food item and discount them and not the drinks!!

    2 votes

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    1 comment  ·  Discounts  ·  Admin →
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  5. Ability to apply only one discount per order. Currently, Clover devices allow for employees/managers/admin to apply multiple discounts to the same order. There should also be a permission setting that allows business to select the roles that may apply multiple discounts.

    1 vote

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  6. Native functionality to support the typical discounts retailers use, such as: (1) Buy One, Get One for x % off; (2) Bundled discounts; (3) Spend X discounts; (4) Quantity Discounts

    Retailers frequently offer promotional discounts to encourage upselling, promotion of new products, and to clear out old inventory. This is so common within the industry that Clover needs a much better solution to effectively serve retail merchants.

    Zaytech offers an app with some of this functionality, but it is buggy and doesn't work with variants

    5 votes

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  7. Clover has the ability to restrict discounts from being applied in terms of an employee level but there are no restrictions on the number of discounts one can apply to an entire order/ item.

    For example, I can apply x discount as many times as I want on a order although the discount should be valid for 1-time/per order use only.

    https://www.clover.com/cos/v1/r/EBVMQNC7AR886

    In the ticket above the employee was able to apply 4 discounts when it should have been limited to 1 per order.

    3 votes

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  8. 2 votes

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    1 comment  ·  Discounts  ·  Admin →
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  9. Tax free week is coming up and only certain items in inventory are classified as being tax free. We have tens of thousands of items in inventory so instead of doing two separate order which is a huge pain in the butt when busy, it'd be much easier if Discounts allowed us to create a discount with a decimal (7.5%) because that is Duval County, FL tax. Please advise.

    2 votes

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  10. I was told there was a recent update to the discounts app which caused the grand total to show without reflecting the discount added. The discount is listed on the receipt but it is not deducted.

    1 vote

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  11. Have permissions for employees on which discounts can be used. Instead of all or nothing.

    2 votes

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  12. Merchant would like to give a loyalty discount to only 1 seat at a multiple seat table. Can be added to the 3 dot menu

    4 votes

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  13. I would like to request a feature. When we do discounts, we offer a discount for veterans and police that covers the sales tax in our county (6.75%). I would like to request removing the whole number requirement and allowing us to put in a 6.75% discount for our front line heroes.

    1 vote

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  14. Would be really helpful to be able to re-arrange the discount buttons so that those most frequently used are at the top of the screen. As it is now, you have to scroll down making it very easy to hit the wrong button and ultimately use the wrong discount. Please fix!

    5 votes

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  15. need an option to discount when purchasing multiple items. for example, circle K offers a single gatorade at $1.79. however, if the customer purchases 2 gatorades, the system knows that if they purchase 2 gatorades it will charge a total of $2.50 total for both. this is the same for tons of items within the store. the barcode scanner needs to be able to distinguish which items receive a discount without extra steps. i have lost 2 merchants to Square because they offer this and we do not. really need a solution to compete with C-Stores

    8 votes

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  16. Merchant would like a way to have employee discounts automatically apply

    3 votes

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  17. 9 votes

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  18. Merchant would like to be able to set up a tiered discount where the more the customer buys of an items the price goes down and also would like the customers to be able to put in their phone number on customer facing device to keep track of orders for customers instead of going through customers app.

    6 votes

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  19. Usually, we allow only one discount per order. Settings should allow owners to choose this option.

    11 votes

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  20. Currently, Clover allows to give multiple discount per order. The discount will keep adding up, which discount coupon usually limits 1 coupon per table or per order. This will prevent some employees making mistake or give more discount to customer.

    5 votes

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