63 results found
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Option to Send/re-Send Invoince
Merchant would like from the orders app at the clover device he is able to send an invoice for an open order, linking it to the customer that might be selected, instead of creating a new customer, as well as re-sending the invoice in the case that the order it's still open.
14 votesHello,
This feature is under review.
Thanks,
Clover Product
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option to add tips on signature screen
Hello Clover community,
our business would like to combine the signature screen and payment screen together versus outright showing the customer the tips screen first and then the sginature screen second.
It's a friendlier way to present someone the tip option which in our business is optional (unlike restaurants which is pretty common thing) and the customer doesn't feel pressured to give us more money which some might dislike and find it uncomfortable, ultimately resulting in poor customer service.
We're not asking to make this change mandatory for everyone but just add the option to have those screeens together. I've…
1 vote -
remove the new branding animation feature for Mastercard everytime a merchant process the card
merchants are complaining that now everytime they process a mastercard on their clover mini or flex the mastercard logo comes out on their screen and then a yellow checkmark appears and then a sound to approve the mastercard. this is delaying the process by 10 seconds its so frustrating as they are use to having a transaction get approved in less than 2 seconds, PLEASE REMOVE this new branding animation feature !!!
18 votes -
Allow payment confirmations to be sent to the company email used to login to Clover Virtual Terminal
Currently payment confirmations can only be emailed to the Business Owner's email. If employees login to take payments and email invoices under the "Owner" account, they have access to the entire merchant account and all settings, which is not secure.
17 votes -
Build a PAY IN / PAY OUT button directly into Clover
You need to build a PAY IN / PAY OUT button directly into Clover - we shouldn't have to use another app to track pay in and outs. Pay ins and out are common practice and Clover should have a button for this.
2 votesHello,
This feature is under review.
Thanks,
Clover Product
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Bigger PAY Button on Invoices
Need to make the TINY little Blue "Pay" Button much bigger. You can barely see it. It's shown on the emailed invoice twice, but it doesn't matter if you can't read it or it doesn't grab your attention. Please make it larger so we can get paid... Thx
9 votesHello,
This feature is under review.
Thanks,
Clover Product -
Tips On Tablet Screen AND Printed Receipt
Merchant would like the option for the tips to be entered on the tablet screen AND the printed receipt at the device level
68 votesHello,
This feature is under review.
Thanks,
Clover Product
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Expired Authorizations
Expired Authorizations should be moved to a separate list so when I view my Authorizations, only active ones are listed together. And I agree with the other recommendation that there be a notification when an authorization is about to expire.
2 votes -
Merchant suggested adding a web link to Virtual Terminal in lieu of sending invoices
Merchant, Tina Gaudino of Richardson Koudelka LLP, suggested adding a web link in Virtual Terminal to send customers in lieu of sending invoices.
The web link would require customer to fill in required information and send back to merchant via email.
9 votes -
Detail Batch Report Needed listing all transactions at closeout
When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.
This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.
I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…
43 votesAll - We have are updating this status of this request to Under Review, as we did not fully understand that this ask is for a detailed batch report to print from the device.
Detailed transaction level reporting is available on the dashboard today. The team has been working on multiple reporting enhancements, but they are focused on the dashboard.
We do have a team reviewing this request. Thank you for understanding our confusion and we will return with an update as soon as one is available.
Thank you
Clover Communications
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He would like to know is there anyway for the system to let him know before the authorization falls off on the clover device.
He would like to know is there anyway for the system to let him know before the authorization falls off on the clover device.
3 votesHello,
This feature is under review.
Thanks,
Clover Product -
Allow refunds of Cash transactions on Clover.com Dashboard
I had a situation where an employee gave a customer a correct amount cash refund but had trouble completing it on the Device due to getting busy and just forgot about it. She turned in the appropriate paperwork to me in my office. However, when i went to the transaction to refund it the option was not available to issue the refund.
2 votesHello,
This feature is under review.
Thanks,
Clover Product -
Need tip line on Phone orders in register
Clover orders taken over the phone do not allow for a tip line.
14 votesWe understand the use case for this, and are considering it for a future release. If we see more requests, we'll bump up the priority.
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Refund Process
Hello,
The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…31 votesHello,
This feature is under review.
Thanks,
Clover Product
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saving card info
Is there a way to save the customer's credit card info whenever they make a purchase? Merchant has a small business and her customers are repeat, so having the card info on hand in the records (even if it only shows the last 4 digits) would be very convenient. She could just pull up the records and select the card she wishes to use when the customer comes in again.
9 votesHello,
This feature is under review.
Thanks,
Clover Product -
Debit Transactions Refund to Cash
Refunding debit manually does not link to the order that was refunded. This can be financially impacting to merchants customers can potentially request additional refunds to the same order which will reflect. An option for cash refund should be listed on Debit transactions. Work around for manual refunds is to leave a note on the order to illustrate it was refunded.
13 votesHello,
This feature is under review.
Thanks,
Clover Product -
Quick Sale Option
Merchant would like to be able to have a quick sale option for a parking garage. Merchant wants to be able to have customer insert/swipe card and the device to automatically have a predetermined amount; also would like to be able to hit the option of CASH when customer has cash instead of choosing the amount of cash.
4 votesHello,
This feature is under review.
Thanks,
Clover Product -
Transactions- Tender Type Filter (multiple Tenders)
Can we get the ability to select multiple card types when filtering data in the dashboard? (Ex: Credit and Debit.) Sometimes we want to see just credit card volume when reconciling, it would save a step from having to export the entire stats and then filter out what we do not want (Cash/GC/Etc.)
3 votes -
Clover Dashboard: Virtual Terminal Supporting Inventory
virtual terminal on the dashboard to be able to involve his inventory to track stock amounts and sales
58 votes -
Pre-Authorization Changes
Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.
Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.
22 votes
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